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eVoice

Score9 out of 10

8 Reviews and Ratings

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What is eVoice?

For business owners, eVoice is presented as an affordable, reliable and flexible phone system, by J2 Global / Ziff Davis. eVoice now includes services from the former Onebox, which was also a J2 Global brand.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features eVoice has to offer, as determined by TrustRadius' reviewers.
Based on 8 ratings of eVoice's features
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Top Performing Features

  • Answering rules

    Ability to enter rules to route calls to main number or other extensions in case of absence

    Category average: 8.1

  • Call recording

    Automatic recording of inbound and outbound calls

    Category average: 7.9

  • Call screening

    Ability to block numbers or send calls directly to voicemail

    Category average: 8.7

Areas for Improvement

  • Instant messaging

    Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

    Category average: 8.6

  • Call park

    Ability to hold calls in virtual location and subsequently access from any phone in system

    Category average: 8.1

  • Video screen sharing

    Users are able to share their screens with other meeting participants on video conference calls.

    Category average: 7.7

Reviews

What users are saying about eVoice.
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A great digital solution for your business voicemail system.

Incentivized
Verified User
Executive in Sales (51-200 employees employees)

Use Cases and Deployment Scope

Its auto-attendant, call forwarding feature, ability to select a toll-free number, and music on hold will make your company sound like a great professional platform. This is a robust platform without having the trouble of using it on one device only makes it a great pick for my company. Most of all, it is easy to use.

Pros

  • Low Pricing.
  • Ease of use.
  • Professional voicemail.

Cons

  • User interface could be better.
  • Customer support could be upgraded.
  • Voicemail transcription could be better.

Return on Investment

  • Value for money.
  • Great option regarding ROI.
  • It creates a better way to connect.

Feature rich and powerful

Incentivized
Verified User
Technician in Information Technology (11-50 employees employees)

Pros

  • Very detailed scheduling for call routing. You can schedule a different hunt group every 15 minutes or more granular if you choose. It is flexible enough to meet the needs of any organization.
  • Personal attendant. You can customize the message and customize which number is displayed, either your number or the number of the caller.
  • Setting up hunt group is very easy. You can also customize how the numbers in the hunt group are called. You can set up sequential dialing or "blast" dialing. You can also get as granular as setting up how many rings it will try for each number before continuing on.

Cons

  • The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
  • I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
  • The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

Return on Investment

  • It has given us a central communication point for a geographically diverse workforce.
  • It gave us the ability to start an inbound help desk call center without purchasing a separate product.
  • We use the conference bridges for better collaboration across our organization.