Evolve IP Call Center

Evolve IP’s Call Center solution is designed to provide agents and front-line supervisors with features that are designed to increase efficiency and make their jobs easier.

According to the vendor, their solution provides managers with the following benefits: lower TCO, predictable monthly costs, no upgrades or maintenance fees, immediate access to new features, scalability and more. Additionally, the vendor says managers also experience unparalleled control and visibility into their virtual call center eco system through Evolve IP’s reporting, call recording and exclusive Dashboard and OSSmosis administrator portal tools. And for multi-location call centers, including those with agents working from home, the user’s call center’s unique business requirements maximize the intrinsic value of the cloud. By establishing a single, cloud-based call center users can easily streamline operations and maximize staffing.