ExB Cognitive Workbench

An Intelligent Document Processing solution for every document and workflow

Cognitive Workbench uses deep learning algorithms and computer vision to create and train modules that can be used to understand and process any kind of document in any field or industry and in any language. With access to training databases and a multimodal AI approach, the Cognitive Workbench is a Natural Language Processing engine that can be used to automate data extraction and input management processes. Companies worldwide use Robotic Process Automation to automatically carry out internal workflows, but such systems rely on data to perform tasks. 85% of the companies still process documents manually and feed such manually extracted data into process automation systems, creating bottlenecks and dramatically reducing the business value of such automation platforms.

To face the challenges linked to digital transformation, companies need to quickly respond to customer requests to provide a great customer experience. But communication with companies is often still based on unstructured information. Insurance companies alone, for example, need to process 1.4 billion unstructured or semi-structured documents (emails, letters, scans of documents, invoices, forms...) a year in Germany. A waiting time of two to three weeks is not uncommon when a customer requests some changes in their policy or when they submit a claim. Combining process automation with Intelligent Document Processing Technology (ExB) dramatically reduces time to insights for decision making processes, and response time to customer requests as documents can be processed automatically in minutes instead of days.

Additionally, more and more companies rely on big data to improve customer intimacy and customer service. But data lakes consist of mostly unstructured documents (up to 70%). Without cognitive automation it is impossible to classify, categorize, and extract relevant information.

So ExB transforms unstructured data into actionable insights in order to improve both customer and employee experience and boost competitiveness for companies in the digital era.

The system is designed to be flexible enough to be adapted to every use case in every field but it currently focuses on high-volume use cases in insurance and banking while also catering to other industries that need to process a large amount of documents such as energy, automotive, health and pharma, telecommunications, and public sector.

Finally, Cognitive Workbench can also be used in the field of expert acceleration: the platform can convert hundreds of pages into bite-sized relevant summaries. For example, the vendor states pharmaceutical companies use ExB to scan large databases of thousands of long papers to only extract relevant information about a specific protein, drug, or vaccine. Considering the large amount of publications published every year, it is essential to have access to a technology that allows companies to isolate only meaningful information from different sources to carry out research activities or to gather precious insights for decision making processes. ExB is an intelligent assistant that enables people to speed up cognitive processes quickly and without any coding.