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Mediafly Coach360 is a sales coaching tool that helps salespeople improve their skills and receive constructive feedback. The product's …
Overview
What is Mediafly Coach360?
Mediafly Coach360 is a powerful conversation intelligence platform designed to optimize the performance of sales, success, and support teams in various types of companies. With its cutting-edge features, it aims to enhance business conversations and transform calls into actionable data that provides...
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What is Mediafly Coach360?
ExecVision headquartered in Arlington offers their call intelligence and conversation coaching software for sales teams, customer success teams, and customer support teams.
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Product Details
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What is Mediafly Coach360?
Mediafly Coach360 is a powerful conversation intelligence platform designed to optimize the performance of sales, success, and support teams in various types of companies. With its cutting-edge features, it aims to enhance business conversations and transform calls into actionable data that provides executives with valuable insights they never thought possible before. It stands out from other conversation intelligence software due to its unique ability to improve performance by changing human behaviors.
The Coaching Plans feature allows front-line managers easy identification of performance gaps in their team's skills set and offers proper actions to bridge them. Meanwhile, Smart Alerts provide customizable real-time or trend alerts for coachable moments such as particular keywords, phrases, or account and opportunity action so that appropriate handling can be done immediately. Performance Metrics enable reps' self-reviewing while encouraging the comparison of their own conversation activity to team averages to reflect on their coaching attainment.
Managers are also given an overview of current team performance including trends through a heatmap which reflects each member's skillset paired with feedback requests for more specific insights relevant for decision-making purposes. Executives benefit from understanding coaches' metrics and effectiveness reports empowering strategic decisions brought about by robust insights pulled from customer interactions.
Mediafly Coach360 Video
Mediafly Coach360 Competitors
Mediafly Coach360 Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Mediafly Coach360 is a sales coaching tool that helps salespeople improve their skills and receive constructive feedback. The product's ability to listen to calls and provide feedback has been particularly helpful for development of cold callers, as it has helped them improve their communication skills. The tool is easy to use and allows users to highlight sections of a call, comment on them, score them, and share them with others.
Execvision is another great tool used for reviewing calls from the sales development team. It is useful for analyzing where things went wrong or right in a particular call. Mediafly Coach360 has also been successful in helping users recognize bad habits and make tweaks to their pitches and call delivery to be more effective.
The software bridges the gap between management's theories and the team's actual practices, making it an essential tool for sales managers looking to provide coaching to their reps. Additionally, Mediafly Coach360 enables large teams to receive asynchronous feedback, making it invaluable for refining best practices. Overall, the business problems solved by Mediafly Coach360 include improving communication skills, recognizing bad habits, refining best practices, and bridging the gap between management and sales reps' actual practices.
User Reviews of Mediafly Coach360:
User-Friendly Interface: Reviewers have found the interface of Mediafly Coach360 to be user-friendly and easy to navigate. Many users appreciated this feature, making it easier for them to use the software without much hassle.
Effective Coaching Tool: According to multiple reviewers, Mediafly Coach360 is an effective coaching tool that can help both beginners and experts refine their pitch and learn best practices. The ability to review calls and receive feedback through comments helped many users implement changes in their approach and improve their conversations.
Powerful Metrics: Users appreciate that Mediafly Coach360 captures important metrics like word usage and speaking time. This allows reviewers to identify areas for improvement in their conversations easily. Additionally, being able to search for specific words in calls helps eliminate filler words from sales calls and improve communication with prospects.
Difficulty with Integration: Some users have experienced difficulty integrating Mediafly Coach360 with other software, such as Salesforce and Outreach. The integration with these programs can be spotty and may cause calls to not sync or take a while to load into the system.
Issues with Call Recordings: A few users have reported issues with call recordings not working properly, causing them to lose important data on their results. This has made it difficult for some users to track progress and share information with managers.
Slow Upload Times: Some reviewers have noted that upload times can be slow, especially when uploading longer videos like Zoom recordings. This can be frustrating for those who need to access this content quickly.