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Chorus by ZoomInfo

Chorus by ZoomInfo

Overview

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

2 videos

Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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Pricing

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What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

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  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Chorus by ZoomInfo?

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.

Chorus by ZoomInfo Features

  • Supported: Call Processing, Transcript & Recording
  • Supported: Deal Inspection
  • Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers

Chorus by ZoomInfo Screenshots

Screenshot of Deal and Account VisibilityScreenshot of Post-Meeting BriefScreenshot of Team Analytics

Chorus by ZoomInfo Videos

How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time

Chorus by ZoomInfo Competitors

Chorus by ZoomInfo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAnywhere
Supported LanguagesEnglish

Chorus by ZoomInfo Downloadables

Frequently Asked Questions

Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.

Gong, Outreach, and Salesloft are common alternatives for Chorus by ZoomInfo.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(408)

Attribute Ratings

Reviews

(1-25 of 265)
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Score 6 out of 10
Vetted Review
Verified User
Incentivized
Chorus by Zoominfo gives a 10-point breakdown of every conversation that is easy for the sales team to review! The AI email breakdown after calls is my favorite feature. I copy and paste it every time and put it in the notes tab on HubSpot to refer to. It's also nice that it automatically adds to customer calls, and I don't have to remember to turn on the recording.
  • AI conversation breakdown in ten sentences
  • Easy to create snippets of conversations to send to colleagues
  • Automatically add to zoom call
  • Sometimes hard to search for old calls in Chorus by ZoomInfo
  • Volume of this call is being recorded when someone joins the zoom call is loud
I appreciate having the AI conversation breakdown of Chorus by Zoominfo because Zoom's transcript recording doesn't do that. Chorus by ZoomInfo is nicer to share a recording of with colleagues and easier to snippet and share a few minutes from the call. However, I sometimes don't like the search functionality in Chorus by ZoomInfo.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As the manager of curation, I review calls with customers from our sales, partnerships, and customer success teams in order to gain customer and industry insights for product development and department roadmapping.
  • Call summaries
  • Using the call summary/transcript to identify key points
  • Identifying the owner of each call
  • User interface
  • Searching for calls with specific people
  • Searching for calls by department
Chorus by ZoomInfo call summaries are incredibly useful for sharing key insights from customer calls more broadly across teams.
Ashley Linn | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Chorus records and transcribes our sales calls, and pulls out pertinent information we can use to propel the potential customers through the sales process. The program is able to draw out nuggets of information for us to use in our subsequent outreach. We can create snippets of conversations to send to prospects, so they remember important parts of the conversations. We are also able to listen to each other's calls for training purposes.
  • Training: We are able to listen to team member's meetings to learn from a good sales call, and/or to offer helpful advice for future calls.
  • Creating smaller snippets: We can create snippets of the calls to send in follow up emails to the meeting attendees.
  • Analytics: analyses of meetings are helpful for our management team. They're able to determine how often each person was talking about which topics, etc. It's helpful during their one-on-one meetings
  • AI tool: their transcription AI tool has improved, but could be better. It isn't always as accurate as it could be.
  • Comes in late: We would like Chorus to come to the conversation as we first arrive at the online meeting. Meetings will often start early as soon as a guest come son the call. However, Chorus will turn on a couple minutes after the meeting is set to begin. Their 'the meeting is being recorded' announcement then interrupts our call. We've asked about this several times, but Chorus is unable to have Chorus come on before the meeting time.
  • Team members can easily disconnect calendars: while this feature is good in most circumstances, our team doesn't always turn it back on. Their concern is 'big brother' watching their calls. We are unable to stop them from toggling the program on and off.
Chorus is able to extract certain keywords and phrases from conversations. These phrases make it easier to succinctly personalize our following outreach to the individual attendees. The platform is also able to utilize these to analyze our calls. We are able to see how often we were talking or showing the presentation. How many open ended questions were asked and when? Were we able to set up next steps, and what are they? This is all very helpful. We have also noticed an improvement in the extraction of these analytics over the two years we've been using the platform.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We used Chorus mainly for 2 functions: Call coaching on the sales side and product feedback from sales convos to our product team.
  • Call clipping makes it easy share snippets from calls across the sales team or to other teams
  • Easy distribution of recorded calls for enablement purposes
  • Feels like Chorus at times will inconsistently join calls
  • At times can inconsistency record calls as well
I think its very useful for simple call coaching. Both for the AE to go back and re-listen to a call, take notes on both the convo as well as things they could have done better, as well as Manager to AE coaching on an ongoing basis. It's also been really solid at product feedback clips, sharing with the product org clips of relevant product feedback so that they can dig in at a later date with that prospect/customer.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Chorus every day!! From Sales prospecting, to Account Executives connecting with our clients, to Implementation Managers, Customer Success Managers and Strategic Product Consultants engaging with clients in meetings.
  • LOVE THE AI CALL SUMMAY FEATURE!
  • Connects seamlessly with Zoom
  • Easy to search and find previous call recordings
  • Easy to share call recordings with our clients. This comes in particularly useful when delivering virtual trainings
  • I think Chorus is improving all of the time, and I dont have anything to note here
Sales Prospecting
Sales Virtual Product Demonstrations
Virtual Trainings
Consulting
Any virtual meeting
Escalated client interactions- having the calls recorded protects everyone
Jason Petersen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Chorus helps me to break down the large number of calls my team makes into usable portions so that I can focus on giving the best constructive feedback to help my team succeed. I enjoy viewing the transcripts to help locate keywords or phrases during meetings. Chorus also provides meaningful analytics to determine the team's effectiveness.
  • Filtering
  • Transcibing
  • Searching
  • Initial setup
  • In depth reporting
  • Comparisons
Chorus is suited well for sales teams who want to record a large list of calls and filter them by specific accounts or key phrases. It is also very useful at gaining basic analytics at a glance.

Chorus is less suited for teams that would like to have the calls broken down for them and compared between individual contributors.
Buck Duncan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Chorus for phone call reviews and demo reviews. We get graded and judged on our cold calls that we are making on a daily basis.
We use the AI to finish our PANUM after a discovery call as well.
  • Chorus does well with recording calls
  • Chorus helps me better my talking skills with prospects
  • Shows me where I can improve
  • The AI aspect of what was said during the call
  • The easy of access to the information
  • Quicker response times
Chorus is really great for going over your calls that might have gone well or poorly. Place to improve your current skills or show how your skills can be used to help others
Laurie McCabe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Chorus to record discovery calls and demonstrations. The tool has many useful features such as sharing, annotating, and summarizing the meeting with the next steps.
  • highlighted snippets weekly email
  • sharing the meeting
  • summarizing the highlights of the meeting
  • capturing the next steps
  • send via Slack
  • send via hyperlink
  • playback at various speeds
  • mark locations within the meeting
  • highlighted snippets weekly reminder emails
We would be lost without Chorus by ZoomInfo, the summary of the meeting including next steps always seem to be very accurate.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
ZoomInfo's Chorus is a good basic tool for capturing meetings that offers some useful features for recording and transcribing conversations. While it has some benefits, there are some areas that could be improved, such as its user interface. The AI-powered transcription feature is particularly impressive, accurately transcribing conversations and making it easy to search for specific keywords or phrases later on. Additionally, Chorus allows users to highlight key moments from a meeting, making it easy to go back and review coaching moments. The UI navigation can be a bit confusing, and can take some time to get used to. Additionally, while Chorus provides decent data and analytics about meetings, it can be difficult to interpret the information and turn it into actionable insights. Overall, Chorus is definitely worth considering as a tool to capture and analyze meetings. Ultimately, we ended up switching to Gong for its more robust set of features.
  • The transcription is fairly accurate.
  • The recorder captures meetings without too many issues.
  • It's easy to share videos internally and externally.
  • The product UI could be more intuitive and user friendly
  • The data insights could be more actionable
  • It would help to have more user training available for frontline managers
Chorus is well-suited for sales meetings and internal team meetings. It’s a good tool for capturing and analyzing conversations with prospects, making it easier to identify key insights and trends that can help close deals faster. It’s not the best tool for analyzing conversational data insights.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
To record customer conversations and review better ways to pitch. Sharing the learnings with the larger team and also going back and see any important pieces of information that we could have missed out on
  • joins zoom meetings on its own
  • accurately identifies speakers and speaking portions of the call
  • shares areas of improvement
  • Better transcript of audio
  • Gamification to engage users
  • Integration with slack for easy access
Any growing sales teams needs to learn from their best reps and the easiest way to do it is listen to how they manage a customer interaction. Having a tool like Chorus, makes it easy for you to identify your improvement areas and ensure you're completely focused in the conversation and nor distracted with taking notes of the meeting
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We record all customer calls. Its easy to send the recording out after the call and later I'm notified when the client listens to the recording. Its a good way to qualify the opportunity if that recording is viewed multiple times.

I also use the recordings for internal calls. We have a training group who reviews the recording and scores the sales team. This is super helpful for direct feedback and improvement.
  • Getting a notification when someone views the recording.
  • Being able to search for next steps or a competitors name.
  • Would like to upload recordings to Chorus. Rare occasions the recorder doesn't join and I will use Zoom.io to record the session. It would still be useful to have this in the Chorus database and send to clients through a chorus link.
Best scenarios are client facing meetings, early stage calls, demonstrations that are long and I can't take all the notes. .
Worst scenarios are reference calls you arrange for a client. Partner calls that don't want the recording on.
January 30, 2023

Great tool!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Word analysis
  • Better voice recognition
Chorus.ai has been a great training tool for new hires at our company to review how to conduct client calls before they are put in front of the client. They are able to listen to potential roadblocks that may come up during client calls and hear examples of how people handle those situations.
December 02, 2022

Chorus.ai is Awesome!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Really good job at picking up on follow up questions
  • Chorus.ai does good segmenting out each speaker for review
  • I like how it will let you sent snipits and small sections of the call without having to review the whole thing
  • I think it does a good job and can't think of something I would change
We use Chorus.ai for tracking video and audio conference calls. It integrates with Zoom and Salesforce so it makes it easy to auto load. It is always there when I start my meeting. I also love how it will email a follow up email for quick review, that way you don't have to have your saved username and password, you just click the link and it takes you right to the correct call
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Great recording quality
  • Records the entire meeting, not just audio. Shows screen sharing & chats that occured
  • Notifications
  • Better Transcripts - some of the words and paragraphs aren't captured correctly, and sometimes end up not making sense
  • Chorus.ai doesn't always automatically join the meetings I am expecting it to
  • I sometimes have difficulty accessing peer recordings
Chorus.ai is well suited for situations like discovery calls, technical scoping calls, or basically any meeting that should be recorded and accessed in the future. Chorus.ai is not well suited for customers or companies that are big on security and do not like being recorded - however, the option for them to opt-out of call recording at the beginning of the call is a nice feature.
Score 1 out of 10
Vetted Review
Verified User
  • Nice graphic showing who speaks when in a call
  • Snippet tool is good
  • Voice to Text is inferior to Microsoft Teams
  • Action/next step detection
  • Much unhelpful repetition of irrelevant text items from a call
  • Poor searching across calls -i.e. not able to search for in-call content across calls, meaning we have to rely on the call title being relevant, and then searching the in-call transcript (which is not reliable )
Useful if employees want to track or monitor staff closely - or for training new members of staff. Potentially good for situations where staff follow set scripts to communicate basic ideas & messages and where employers need to quickly check if staff have deviated from this script or not.
Thiago Ló | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Best thing for me is that I know I will be able to watch everything again later, so I don't have to take notes all the time, and I can focus on what the customer is saying.
  • Sometimes the transcriptions are not much accurate, specially when the conversation happens to be with non-native english speakers.
It's very well suited to any and all sales/demo meetings with customers.
Nick Maffei | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Speed of transcription
  • Accuracy of transcription
  • User friendly reviewing
  • UI occasionally is tough to use on complex calls in my experience.
  • Doesn't always record even when external participants set it up.
  • Breaks semi-frequently.
- Early-stage startups looking to quickly scale and leverage call reviews.
- Any org interested in truly understanding customers.
- Sales/Rev Ops orgs w junior folks who can take advantage of its customization.
Kasey Martin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Recording the call
  • Gives coaching or advice
  • Shows # of times a word or phrase was said
  • The chime when starting calls
  • Having correct info from people on the call
  • Making sure name, title, company match
I like to do a LOU (Letter Of Understanding) after my Discovery calls with my prospects. I'm old school and write down notes, but I enjoy being able to go review my call in Chorus.ai and also get solid feedback from my manager about the call and what the next steps should be.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Meeting Recording - usually works without any effort by users
  • Metrics and skill assessment - makes it easier for managers and employees to keep up
  • Easy sharing of videos with clients/prospects
  • More streamlined process for manually uploading videos from Zoom.
  • Real-time notifications of skills/metrics maybe via email or Slack.
  • More editing abilities - fonts/colors/images.
Our whole sales department uses Chorus. It makes it easy to record meetings and demos and then share those recordings with clients and prospects. We also use the tool for analytics surrounding sales skills and communication. The coaching tool is valuable as it gives each user insight into their specific performance metrics as well as the team as a whole. Overall we are very satisfied with Chorus.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Transcribing my calls is always so nice!
  • Usually auto joining my calls.
  • Sending meeting recording emails after the call.
  • Sometimes Chorus.ai will drop from my calls or not join my calls.
  • Sometimes the attendance names don't update in my Chorus.ai.
Chorus.ai has been well suited for both my client calls and internal calls. It helps keep me organized and I appreciate the UI so I can easily find calls I need to rewatch.
Bonnie Stevenson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Snippet Feature
  • Coaching
  • Recording
  • Occasionally does not show up for meetings.
  • Takes some time before you can review a call.
I like using the snippet feature for sharing things with teammates ie here is a good way I handled an objection! I also like being able to share recordings with clients so I don't have to do a full demo for everyone always. If I can send them a recording, it may save me time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Breaks out each speakers talk track.
  • Tracks topics and breaks them out so you can view them in the talk track.
  • Easily share the recordings.
  • It takes a long while for the videos to process before they are availible.
Not sure where it is less appropriate. It is perfect for what we need and use it for. It is used in recording all of our customer calls and video conferences. It does a great job of transcribing and filtering out the content. It also makes sharing the recordings real easy.
Kevin Anderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Recordings are clear.
  • Recordings are easy to navigate.
  • I like being able to see percentage I am speaking vs prospect.
  • Interface can be a little confusing.
  • Tagging function can be confusing.
  • Lots of different ways to search.
It's been great as a learning tool for me. I like being able to review and see exactly who I had conversations with on a particular day.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Talk time percentages
  • Recording quality
  • Easy to use
  • More automated integrations with other calling platforms.
  • Room for improvement details. Understanding why the software believes a deal is in jeopardy.
Chorus.ai is what you need to give really specific feedback to your sales team. Allowing them to see themselves on a call as an observer really takes the understanding to a new level. There are no longer conceptual examples but they can actually see themselves, what they do well and where they can improve.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The note taking is excellent.
  • I would like to tag Chorus calls in Salesforce/Slack for easy reference.
Anyone who runs client calls will benefit from using Chorus.ai. There is often a need to review content that was discussed/questions asked, etc.
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