TrustRadius: an HG Insights company

What is Eyerys?

A VOC software, Eyerys is a customer feedback solution for contact centres, and end-to-end customer experience programmes. It is offered by Smoke Customer Intelligence, a company that works with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.

Media

Screenshot of Dashboarding for the management of key metrics
Screenshot of Real-time notifications of low scoring surveys, managed within Eyerys for root cause measurement and resolution
Screenshot of Detailed sentiment analysis on both text and verbal comments for deeper customer insight
Screenshot of A survey wizard for building surveys across digital and voice channels

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Screenshot of Dashboarding for the management of key metrics