TrustRadius Insights
Easy to Use and Understand: Users have found the system to be easy to use and understand, with various reports readily available at the …
Overview
What is Eyerys?
A VOC software, Eyerys is a customer feedback solution for contact centres, and end-to-end customer experience programmes. It is offered by Smoke Customer Intelligence, a company that works with executives, managers and leaders to craft improved customer experience and measure…
Recent Reviews
Leaving a review helps other professionals like you evaluate Survey & Forms Building Tools
Be the first one in your network to review Eyerys, and make your voice heard!
Get StartedPricing
N/A
Unavailable
What is Eyerys?
A VOC software, Eyerys is a customer feedback solution for contact centres, and end-to-end customer experience programmes. It is offered by Smoke Customer Intelligence, a company that works with executives, managers and leaders to craft improved customer experience and measure objective performance…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
1 person also want pricing
Alternatives Pricing
What is Gravity Forms?
Gravity Forms from Rocketgenius is a form builder plugin on WordPress used to add a survey feature to websites.
What is SnapSurveys?
Snap Surveys offers both Survey Software and Feedback Management Solutions, including desktop survey software, online feedback management solutions, and survey research services.Snap Surveys offers complete tools for survey design, administration, data collection, and analysis. Snap Surveys…
Product Details
- About
- Competitors
- Tech Details
- Downloadables
What is Eyerys?
A VOC software, Eyerys is a customer feedback solution for contact centres, and end-to-end customer experience programmes. It is offered by Smoke Customer Intelligence, a company that works with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.
Eyerys Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Phone surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question bank
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
- Supported: E-commerce integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: 360 Degree feedback
- Supported: Anonymous responses
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
- Supported: Compliance
Eyerys Screenshots
Eyerys Competitors
Eyerys Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Linux |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Eyerys Downloadables
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Easy to Use and Understand: Users have found the system to be easy to use and understand, with various reports readily available at the click of a button. Several reviewers mentioned that they appreciated the user-friendly interface and how quickly they could access important information. Many users also praised the simplicity of navigating the system for setting up reports and dashboards, allowing them to pull fast insights and share snapshot reports with their teams.
Flexible System for Client Requirements: The flexibility of the system in meeting client requirements has been highly valued by users. They have mentioned that being able to add surveys quickly, receive immediate feedback from customers, and choose from various survey methods, channels, and actions is a major advantage. Additionally, several reviewers highlighted their ability to make certain changes independently as a positive aspect of the system.
Availability of Useful Reports: Users greatly appreciate the availability of readily accessible reports in this system. They find it beneficial to have useful widgets within a user-friendly interface that allows them to easily understand data and draw insights. The real-time data provided by these reports enables managers to gain deeper insights into performance levels. Overall, reviewers have consistently praised the usability and usefulness of the reporting modules in this system.
Cons:
- Limited Dashboard Customization: Some users have expressed that there is room for improvement in adding additional dashboard widgets and creating a layout that stays on the dashboard as the widgets keep moving around. They find it challenging to align the dashboards on the page, especially when having multiple dashboards.
- Lack of Flexibility in Date Selection: Users have mentioned that they would like the ability to use custom dates on the dashboard, as they currently find it rigid. This limitation restricts their ability to analyze data based on specific time periods.
- Cluttered Platform Interface: Several users have suggested making the platform more user-specific by graying out or archiving surveys not in use to declutter the interface. They feel overwhelmed by the number of surveys displayed and desire a cleaner view tailored to their own profile.
Note: The content has been revised according to your guidelines regarding tense, attribution, quantification, and formatting.