TrustRadius: an HG Insights company

What is Eyerys?

A VOC software, Eyerys is a customer feedback solution for contact centres, and end-to-end customer experience programmes. It is offered by Smoke Customer Intelligence, a company that works with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments.

Media

Dashboarding for the management of key metrics
Real-time notifications of low scoring surveys, managed within Eyerys for root cause measurement and resolution
Detailed sentiment analysis on both text and verbal comments for deeper customer insight
A survey wizard for building surveys across digital and voice channels

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