Name: Eyerys
Author: Smoke Customer Intelligence (PTY) Ltd

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Push Notifications

Development

Audit

Business Intelligence (BI)

Collaboration

Embedded Business Intelligence (BI)

Procurement

Visual Collaboration

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

API Management

C/C++ Integrated Development Environments

Cloud Storage

Cybersecurity Consulting

Data Center Infrastructure Management

Data Pipeline

Data Quality

Desktop Outsourcing

DevOps

Electronic Data Interchange (EDI)

Enterprise Architecture Management

Extended Detection and Response (XDR)

Fraud Detection

Identity Governance and Administration

Identity Management

Industrial IoT

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

Managed Print

Managed Public Cloud Infrastructure

Network Performance Monitoring

Product Implementation Services

Security Awareness Training

Tower Servers

Virtual Desktop Infrastructure (VDI)

Virtual Private Network (VPN)

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Data Management

Email Marketing

Heatmap and Session Recording

Intent Data

Local Listing Management

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Professional Services Automation

Project Management

Prototyping

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Point of Sale

Sales Email Tracking

Sales

Secure Service Edge (SSE)

Security

Church Management

Library Management

Telemedicine

Utilities

Vertical-Specific

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### Survey Creation and Management
Users are consistently praising Eyerys for its efficient survey creation and management capabilities. They appreciate the ease of setting up reports and dashboards, quick access to survey summaries, and the ability to pull raw data for in-depth analysis. Additionally, the real-time tracking of surveys and the flexibility in survey methods and channels have been highlighted as valuable features. Despite some minor concerns about viewing specific surveys and the presence of blank fields in raw data, users find Eyerys to be a reliable platform for gathering meaningful insights and making informed business decisions.

### Customer Feedback and Insights
Users unanimously praise Eyerys for its exceptional customer feedback and insights capabilities. They highlight how Eyerys serves as a valuable tool for understanding customer needs and gathering feedback to enhance service delivery. Customers appreciate the platform's efficiency in resolving issues promptly and utilizing customer insights to drive improvements. Eyerys is lauded for its ability to amplify the voices of customers, enabling businesses to address concerns effectively and foster positive relationships with their clientele.

### Dashboards and Widgets
While users find Eyerys's dashboards and widgets to be user-friendly and beneficial for accessing survey data, there are recurring concerns regarding the alignment and customization of widgets on the dashboards. Some users appreciate the simplicity of navigating through the platform and setting up reports quickly, but they also express the need for preset widgets and additional customization options to enhance the overall dashboard experience. Despite the positive feedback on the user interface and the availability of useful widgets, the challenges related to widget alignment and customization remain areas for improvement as highlighted by users' feedback.

Cons:
1. Limited Dashboard Customization: Some users have expressed that there is room for improvement in adding additional dashboard widgets and creating a layout that stays on the dashboard as the widgets keep moving around. They find it challenging to align the dashboards on the page, especially when having multiple dashboards.
2. Lack of Flexibility in Date Selection: Users have mentioned that they would like the ability to use custom dates on the dashboard, as they currently find it rigid. This limitation restricts their ability to analyze data based on specific time periods.
3. Cluttered Platform Interface: Several users have suggested making the platform more user-specific by graying out or archiving surveys not in use to declutter the interface. They feel overwhelmed by the number of surveys displayed and desire a cleaner view tailored to their own profile.

Note: The content has been revised according to your guidelines regarding tense, attribution, quantification, and formatting.

Easy to Use and Understand: Users have found the system to be easy to use and understand, with various reports readily available at the click of a button. Several reviewers mentioned that they appreciated the user-friendly interface and how quickly they could access important information. Many users also praised the simplicity of navigating the system for setting up reports and dashboards, allowing them to pull fast insights and share snapshot reports with their teams.

Flexible System for Client Requirements: The flexibility of the system in meeting client requirements has been highly valued by users. They have mentioned that being able to add surveys quickly, receive immediate feedback from customers, and choose from various survey methods, channels, and actions is a major advantage. Additionally, several reviewers highlighted their ability to make certain changes independently as a positive aspect of the system.

Availability of Useful Reports: Users greatly appreciate the availability of readily accessible reports in this system. They find it beneficial to have useful widgets within a user-friendly interface that allows them to easily understand data and draw insights. The real-time data provided by these reports enables managers to gain deeper insights into performance levels. Overall, reviewers have consistently praised the usability and usefulness of the reporting modules in this system.

Google Surveys is an app for custom surveys, and is part of Google Apps for Work. The insights from audience targeted surveys can be expressed in instant, easy-to-digest graphs and charts help you make sense of the survey data. Surveys natively integrates with other solutions, allowing you to use data from one product while working in another. Survey responses from real people can be sourced by Google's Opinion Rewards app, where respondents answer questions in exchange for incentives.

Surveys

Google Surveys

TheyDo

Eyerys

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Dashboarding for the management of key metrics

Real-time notifications of low scoring surveys, managed within Eyerys for root cause measurement and resolution

Detailed sentiment analysis on both text and verbal comments for deeper customer insight

A survey wizard for building surveys across digital and voice channels

Smoke Customer Intelligence (PTY) Ltd

Smoke Customer Intelligence - Business Profile

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Eyerys

Overview

What is Eyerys?