FeedBear

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What is FeedBear?

A Platform to Collect and Centralize User Feedback

Managing feedback coming from various scattered sources can be a tedious task. FeedBear helps to solve this issue with one place to leave feedback. Customers can add ideas, discuss them and vote for their favorites. Users can keep them in the loop by automatic idea status change notifications. Being transparent about a product or service roadmap can help to build trust and loyalty.

FeedBear is presented as a simple platform that collects feedback in one place and provides the tools to analyze it, so users can take advantage of productive user feedback. This presents a ready made system for informing and validating new product ideas.

One of the problems with standard feedback workflows is sorting through and analyzing a mass of data that comes in from all over the place. Feedback comes from support tickets, slack, emails, live chat, social media posts, team meetings, and other sources.

With FeedBear, this feedback is all in one place to provide a high level overview where the user can then dive into the details by tagging, filtering, merging requests, and sorting by priority. Users can set tags up however they desire, and they’re not bound to any particular board. They can be segmented by customer type, tag the team members responsible, and assign time estimates.

Building a Product Roadmap with FeedBear

A roadmap is a place to plan a product’s evolution, align team members, and keep users updated on challenges and successes. With a public roadmap, customized to the user's own brand, everything is transparent, and everyone is aligned.

The roadmap is a central part of an overall product strategy, a visual distillation of high level projects, goals, and milestones. That means that it needs to be organized, clear, and easy to understand. FeedBear roadmaps helps uers to organize everything perfectly.

With tasks categorized as planned, or in progress - stakeholders and users are aligned, expectations calibrated, and upcoming challenges are objectively framed. A FeedBear roadmap aims to continue the conversation started with users in the feedback stage, and give new data and input to help teams to get an even deeper understanding of users needs and expectations.

FeedBear also helps to open up the roadmap for voting users, which serves two purposes:

It gives additional data on what resonates most with users, to factor their priorities into the decision making process
It makes users feel more heard, more valued, and more a part of a community. It continues the overarching theme of FeedBear - showing users that their voice matters.

It doesn’t stop at voting either. Users and team members might want to express opinions and ideas beyond a simple vote. They can do that too. Every item on the roadmap is linked back to the Feedback Board. Just by clicking on it in the roadmap, they’ll be taken back to the feedback board where they can see the whole conversation around the idea, as well as add their own thoughts and opinions.

FeedBear as a Changelog Tool

Keeping customers in the loop about every bug fix, update or feature release is not an easy task.FeedBear’s automated follow ups can make it easier.

Every time the status of an idea on the Roadmap is changed, everyone who commented, voted, or submitted it in the first place will be automatically updated with a branded email.FeedBear only updates the people directly involved with the idea on the feedback board and roadmap. This will always be just a thin slice of a user base.

FeedBear can be a tool to announce changes to the world, in detail, in one place. That’s why FeedBear customers use the Changelog feature, so that you can announce every new feature, update or bug fix to all your users and team members. It's the final part of the feedback loop built with FeedBear, providing one place to share wins and announce product improvements, updates and new features in detail.