What is Fonada?
Fonada is a Communications Platform as a Service (CPaaS) developed by Shivtel Communications Pvt. Ltd. Since 2014, the vendor reports providing communication solutions to over 500 enterprises in sectors such as Banking, Healthcare, E-commerce, Logistics, and Education.
The platform provides four primary service categories:
- Cloud Telephony: Includes Interactive Voice Response (IVR), Cloud Call Center management, Number Masking, and Click-to-Call functionality, alongside the provision of Toll-Free and Virtual Numbers.
- Messaging: Supports Bulk SMS, Transactional SMS, WhatsApp Business API, and RCS Messaging.
- AI Agents: Features a no-code flow builder for deploying Voicebots, Chatbots, and WhatsApp bots. The developer states these agents can be configured in under five minutes to manage customer support, lead generation, and appointment booking.
- APIs: Provides Calling, Messaging, and Verification APIs to facilitate integration with existing business systems.
The Fonada platform supports over 70 integrations and is intended for use across WhatsApp, Voice, Web Widgets, and RCS. The system architecture is backed by a 99.9% Uptime SLA. Published documentation indicates that the platform is designed to scale communication operations for both startups and large-scale enterprises.
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Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Countries | India |
| Supported Languages | English, Hindi, Telgu, Tamil, and 19 other indian regional language |
FAQs
How much does Fonada cost?
Fonada starts at $499.
What are Fonada's top competitors?
Ameyo by Exotel, Gupshup, and ElevenLabs Prime Voice AI are common alternatives for Fonada.
Who uses Fonada?
The most common users of Fonada are from Mid-Size.