Forethought Reviews & Insights

Forethought has been incredibly helpful for businesses in solving various customer support problems. With the chatbot feature, an impressive number of customers have been able to self-serve, which reduces the workload on the support team. This 24/7 availability also ensures that customers receive timely responses to their inquiries, allowing them to resolve issues whenever they occur.

By deploying Forethought's AI-based auto-response tool, businesses can provide prompt solutions to simple tickets while giving the team more time to work on complex requests. The AI assistant Agatha further reduces response times by surfacing articles as snippets based on customer queries, making ticket resolution more efficient. As a result, businesses using Forethought have seen an improvement in customer satisfaction and decreased contact rates, deflected self-serve capable tickets, reducing workload for agents.

Moreover, with Assist integrated into Zendesk, customer support teams can easily find relevant help articles faster, which saves time and reduces the risk of directing customers to incorrect resources. With the ability to connect with other resources seamlessly, users find the software easy to work with and very helpful overall. In summary, Forethought has solved critical business problems such as lowering ticket deflection rates and improving customer experience via chat while saving time and increasing productivity for support teams.