Skip to main content
TrustRadius
Forethought

Forethought

Overview

What is Forethought?

Forethought provides customer service automation that helps support teams. It infuses generative AI powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving common cases , predicting and prioritizing cases, and assisting agents with relevant…

Read more
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Forethought?

Forethought provides customer service automation that helps support teams. It infuses generative AI powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving common cases , predicting and prioritizing cases, and assisting agents with relevant knowledge.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

20 people also want pricing

Alternatives Pricing

What is Conversica?

Conversica provides lead management software for marketing, inside sales and sales groups.

What is IBM watsonx Assistant?

IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.

Return to navigation

Product Demos

Birdville Forethought Demo

YouTube

Forethought Demo

YouTube

Forethought Lesson Planner: Birdville ISD Demo #1

YouTube

Forethought Agatha Answers - Brightspace Demo

YouTube
Return to navigation

Product Details

What is Forethought?

Forethought provides customer service automation that helps support teams. It infuses generative AI powered by Large Language Models (LLMs), at each stage of the customer support journey: resolving common cases , predicting and prioritizing cases, and assisting agents with relevant knowledge.

Forethought is designed to integrate into existing helpdesk and other support platforms, to empower agents and transform the customer experience with AI.

Forethought Competitors

Forethought Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Forethought has been incredibly helpful for businesses in solving various customer support problems. With the chatbot feature, an impressive number of customers have been able to self-serve, which reduces the workload on the support team. This 24/7 availability also ensures that customers receive timely responses to their inquiries, allowing them to resolve issues whenever they occur.

By deploying Forethought's AI-based auto-response tool, businesses can provide prompt solutions to simple tickets while giving the team more time to work on complex requests. The AI assistant Agatha further reduces response times by surfacing articles as snippets based on customer queries, making ticket resolution more efficient. As a result, businesses using Forethought have seen an improvement in customer satisfaction and decreased contact rates, deflected self-serve capable tickets, reducing workload for agents.

Moreover, with Assist integrated into Zendesk, customer support teams can easily find relevant help articles faster, which saves time and reduces the risk of directing customers to incorrect resources. With the ability to connect with other resources seamlessly, users find the software easy to work with and very helpful overall. In summary, Forethought has solved critical business problems such as lowering ticket deflection rates and improving customer experience via chat while saving time and increasing productivity for support teams.

Sorry, no reviews are available for this product yet

Return to navigation