My bank uses Foxtrot in multiple departments. I use Foxtrot to make changes within Fiserv's Navigator, Accounts Payable, General Ledger, Access Manager, and Director to name a few. I also use Foxtrot in different web-based programs. I have also used it within Laser Pro and a program called AccuAccount. I use three of four licenses, and the fourth license is being used by our service department to run daily scripts for returned mail that I built. The possibilities are endless. And I constantly hear people say...I didn't know Foxtrot could do that.
Pros
Being your electronic employee...cost savings.
Foxtrot does not get task blind. It just continues to work and doesn't get tired of doing the same thing over and over.
The variety of building scripts. No two people will build a script the same way.
Foxtrot support is fantastic to deal with. If you get stuck on building a script where something doesn't work they always have a way around the issue.
Foxtrot runs in the background and can run while you complete your daily tasks.
Cons
Foxtrot reacts differently within each page of Navigator. On some pages, I have noticed misspellings of words. This functionality has improved, but we aren't quite there for 100% accuracy.
For what my bank uses Foxtrot for there really hasn't been an issue with functionality, as support can always work around any issues.
Foxtrot needs a stand-alone machine or virtual machine to work, as it is using your machine and keyboard as a human would. This isn't necessarily a downfall, but can be costly when you think of having a machine for each license or bot.
Likelihood to Recommend
I use Foxtrot for maintenance purposes. It is very well suited for this type of activity. To have someone change a responsibility code on 1000 accounts is monotonous and time-consuming. Foxtrot just runs in the background while you continue your daily tasks.
Less suited is if maintenance on several thousand accounts is required in one day. There needs to be planning involved to make sure that scripts are run through and validations are done by a specific date.
Foxtrot is currently being used at the organization level. It is a fantastic tool in serving as a force multiplier. It allows us to efficiently perform mass maintenance operations within a few hours. The best part is that it does so by mimicking the data input of an actual person, so no backend coding or programming is required and neither is the support of IT. In addition, it allows for the natural audit logs and monitoring of applications to still pick up any operations done by the tool organically.
We utilize it in addition for remote process automation tasks. We have been able to phase out several manual processes and schedule automated script tasks, which can perform the operations much quicker and with virtually no errors.
Pros
Automating repetitive data input tasks.
Allows for the development of quick solutions without the need for IT.
Provide robust functionality for the automation of manual tasks.
Cons
It could use better handling of emulator response times and states. For example, oftentimes the tool moves faster than the emulator can perform tasks and the whole process can crash, forcing the user to start over.
It could use a drag and drop workflow interface, which might make it easier to create complex scripts.
Likelihood to Recommend
It is well suited for the automation of repetitive data input tasks and manual entries. It is also well suited for developing solutions to speed up and automate ad-hoc mass maintenance tasks. It is not well suited for situations where workflows or approvals are needed, and it is also not ideal when supervision of the application needs to be constant.
