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What is FrameworkLTC?

FrameworkLTC is specifically a closed-door specialty pharmacy management software, from SoftWriters headquartered in Pittsburgh.

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TrustRadius Insights

Users of FrameworkLTC have reported improved relationships with outside vendors and long-term care (LTC) providers. With the system's …
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What is FrameworkLTC?

FrameworkLTC is specifically a closed-door specialty pharmacy management software, from SoftWriters headquartered in Pittsburgh.

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Product Details

What is FrameworkLTC?

FrameworkLTC Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of FrameworkLTC have reported improved relationships with outside vendors and long-term care (LTC) providers. With the system's automation capabilities, users can enjoy a tightly controlled workflow that leads to solid clinical outcomes and high levels of quality. This feature has resolved several business problems by streamlining daily operations and making them more functional.

Furthermore, the system's excellent capabilities enable various medical record options, making it easier to process claims for coverage and view medication histories and status. The informative claim response messages save a lot of time in claims adjudication, and the ease of entering override codes is really helpful. This feature has solved several business problems by simplifying the process of processing claims and saving time.

In addition, nurses benefit from FrameworkLTC's feature of quickly getting into patient profiles to provide answers to facility nurses calling in with questions about their patients. The platform also allows for a print-out of employee productivity, which is beneficial in evaluation processes. Together with other features and workflow designs offered by this platform, such as perpetual inventory data and custom management reports creation, FrameworkLTC offers a comprehensive solution that improves quality while driving efficiency—solving complex business challenges faced by organizations that provide LTC services.

Ease of use for messaging system: Several users have found FrameworkLTC's messaging system to be exceptionally user-friendly, with the ability to add and move contacts around without any difficulty. This feature has enhanced their workflow and helped them achieve more positive patient outcomes.

Well-designed layout: Many reviewers have praised the software's well-designed layout, which allows them to perform complex actions in a shorter amount of time. The numerous tabs and options available make it easy to view history, process claims, and manage inventory all in one place.

Simplicity in billing and medication management: A significant advantage of FrameworkLTC is its ease of use when handling a large number of clients. Users appreciate how simple it is to associate patients or medications with straightforward commands. Additionally, notifications about half tablets are useful for keeping track of medication schedules accurately.

Slow Performance: Some users have reported the software taking a while to load screens, which can be frustrating.

Complicated Interface: Several reviewers mentioned that the interface of FrameworkLTC is complicated and takes time to learn.

High Total Cost of Ownership: A few customers expressed their concern about the high total cost of ownership associated with FrameworkLTC.

Attribute Ratings


(1-1 of 1)
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Jason Guinn | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
FrameworkLTC is used within our long-term care business segment to support dispensing activities for two pharmacy locations. The software is used as the clinical and financial system of record to service over 4,000 patients residing in skilled nursing facilities, assisted living facilities, adult care homes, and correctional facilities. All clinical and financial services connect either directly or indirectly to FrameworkLTC within the LTC business segment.
  • Product flexibility
  • Tailored business rules for each client facility
  • Integration with most modern EHR platforms.
  • Code quality
  • Understanding how LTC pharmacies operate and do business in reality.
  • Requires "fat client" installation and maintenance.
  • Customer support often learns more about errors and resolutions from our team than we learn from customer support.
FrameworkLTC is currently the most flexible and robust dispensing software platform for use by long-term care pharmacies. Overall, product flexibility allows users to service the very distinct and unique needs of client facilities. Workflow management is robust. FrameworkLTC would be well-served to migrate to a web-based platform, thus requiring far less cost in terms of infrastructure and IT support. Financial management tools associated with FrameworkLTC are archaic and exceptionally tedious to use, but still offer the best control over financial data of any software that we evaluated.
  • Allowed for expansion to multiple lines of business.
  • Better control over inventory and pricing.
  • A data structure that allows sophisticated analysis using third-party data visualization tools.
FrameworkLTC is the most flexible platform with the best user experience. Competitors are even farther behind than FrameworkLTC on innovation and modernizing the software offering as a SaaS instead of an on-premise client-server model. FrameworkLTC has clinical and financial reporting capabilities that are superior to its competitors.
Core functionality works quite well. Data integrity and quality is excellent. There is no question that our clinical data is accurate, reliable, and well-protected. The daily user interface—after undergoing training—is logical in most cases and consistent across individual service lines. Users are able to come in and do their job.
New releases tend to introduce as many bugs as they fix. The support staff is often unable to assist with issues that are more complex than basic "reading the manual" issues. In many cases, even after escalation, we have received feedback that certain functionality is intended and not considered a bug, even though the way the application behaves is in no possible way the desired behavior for use within a real-world pharmacy.
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