Gainsight CS Reviews
Gainsight CS

Gainsight CSCompetitors and Alternatives

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Most Commonly Comparedto Gainsight CS

Best Gainsight CS Alternatives for Small Businesses

Intercom

Score 8.7 out of 10
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Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

Higher Rated Features

Customers are more satisfied with the features of Gainsight CS than the Intercom

ClientSuccess

Score 8.5 out of 10

ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business.

Higher Rated Features

  • Customer Data Extraction / Integration
  • Customer Success Management
  • CSM Reporting & Analytics

ChurnZero

Score 8.2 out of 10
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ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time…

Higher Rated Features

  • Customer Data Extraction / Integration
  • Customer Success Management
  • Platform & Infrastructure

Best Gainsight CS Alternatives for Medium-sized Companies

CustomerSuccessBox

Score 9.5 out of 10

What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores. CustomerSuccessBox…

Higher Rated Features

  • Customer Data Extraction / Integration
  • Customer Success Management
  • CSM Reporting & Analytics

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Higher Rated Features

Customers are more satisfied with the features of Gainsight CS than the Cisco Webex Experience Management (discontinued)

Intercom

Score 8.7 out of 10
Learn More

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

Higher Rated Features

Customers are more satisfied with the features of Gainsight CS than the Intercom

ClientSuccess

Score 8.5 out of 10

ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business.

Higher Rated Features

  • Customer Data Extraction / Integration
  • Customer Success Management
  • CSM Reporting & Analytics

Totango

Score 8.5 out of 10

Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.

Higher Rated Features

  • Customer Data Extraction / Integration
  • Customer Success Management
  • CSM Reporting & Analytics

Planhat

Score 8.3 out of 10

Planhat, headquartered in Stockholm, offers their modular suite of applications to subscription based businesses, providing customer success product usage health alerts and guidance, as well as revenue management for tracking subscriptions and business health.

Higher Rated Features

  • Customer Data Extraction / Integration
  • Customer Success Management
  • Platform & Infrastructure

ChurnZero

Score 8.2 out of 10
Get a Live Demo

ChurnZero is a Customer Success platform designed to help subscription businesses succeed through improved customer experiences. ChurnZero helps Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Its automation and personalization, in-app communications, and Customer Success AI™ support engagement with customers and lead them to value. The platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time…

Higher Rated Features

  • Customer Data Extraction / Integration
  • Customer Success Management
  • Platform & Infrastructure

WalkMe

Score 7.4 out of 10

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.

Higher Rated Features

Customers are more satisfied with the features of Gainsight CS than the WalkMe

Freshsuccess

Score 7.6 out of 10

Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their business. Health Scores - Monitor customer…

Higher Rated Features

  • Customer Data Extraction / Integration
  • Security
  • Customer Success Management

Best Gainsight CS Alternatives for Enterprises

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Higher Rated Features

Customers are more satisfied with the features of Gainsight CS than the Cisco Webex Experience Management (discontinued)

WalkMe

Score 7.4 out of 10

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.

Higher Rated Features

Customers are more satisfied with the features of Gainsight CS than the WalkMe