CustomerSuccessBox vs. Gainsight CS
CustomerSuccessBox vs. Gainsight CS
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
CustomerSuccessBox | Mid-Size Companies (51-1,000 employees) | What is CustomerSuccessBox? An AI-powered customer success platform for B2B SaaS that provides actionable insights to drive customer success. Backed with $1 Million in March 2018 by pi Ventures and Axilor Ventures, CustomerSuccessBox was built from a clear need for a solution that could deliver ‘proactive’ customer success. Customer Success tracks product adoption to understand customer onboarding, product adoption, usage analysis, and calculating customer health scores.… | N/A | |
Gainsight CS | Mid-Size Companies (51-1,000 employees) | Gainsight’s customer-centric technology aims to drive the future of customer success. The company’s Customer Cloud offers a set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together are designed to enable businesses to put the customer at the center of everything they do. The vendor states that companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Okta, SAP Concur,… | $2,500 Per Company Per Month |
CustomerSuccessBox | Gainsight CS | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | $499 per user | Required | ||||||||||||||
Additional Details | The pricing is different for the types of businesses to which CustomerSuccessBox caters to- 1. Grow- For businesses who want to start with the customer success initiative with a small success team 2. Business- For businesses with mature customer success practices and a large success team 3. Enterprise- For businesses who want to extend with the customer success initiative across a range of products and teams. For more info on pricing, checkout https://customersuccessbox.com/pricing/ | — | ||||||||||||||
More Pricing Information |
CustomerSuccessBox | Gainsight CS | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
CustomerSuccessBox | Gainsight CS | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Platform & Infrastructure |
| ||||||||||||||||||||||||
Customer Data Extraction / Integration |
| ||||||||||||||||||||||||
Customer Success Management |
| ||||||||||||||||||||||||
CSM Reporting & Analytics |
| ||||||||||||||||||||||||
Security |
|
CustomerSuccessBox | Gainsight CS | |
---|---|---|
Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CustomerSuccessBox | Gainsight CS | |
---|---|---|
Likelihood to Recommend | 9.5 (15 ratings) | 8.5 (222 ratings) |
Likelihood to Renew | - (0 ratings) | 6.8 (14 ratings) |
Usability | 9.3 (15 ratings) | 8.2 (24 ratings) |
Availability | - (0 ratings) | 8.2 (1 ratings) |
Performance | - (0 ratings) | 6.4 (1 ratings) |
Support Rating | 9.3 (15 ratings) | 9.0 (134 ratings) |
Online Training | - (0 ratings) | 5.5 (2 ratings) |
Implementation Rating | - (0 ratings) | 6.3 (6 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 7.3 (1 ratings) |
Vendor post-sale | - (0 ratings) | 6.4 (1 ratings) |
CustomerSuccessBox | Gainsight CS | |
---|---|---|
Likelihood to Recommend | Customer Success Box | Gainsight |
Pros | Customer Success Box | Gainsight |
Cons | Customer Success Box | Gainsight |
Likelihood to Renew | Customer Success Box No answers on this topic | Gainsight |
Usability | Customer Success Box | Gainsight |
Performance | Customer Success Box No answers on this topic | Gainsight |
Support Rating | Customer Success Box | Gainsight |
Online Training | Customer Success Box No answers on this topic | Gainsight |
Implementation Rating | Customer Success Box No answers on this topic | Gainsight |
Alternatives Considered | Customer Success Box | Gainsight |
Return on Investment | Customer Success Box | Gainsight |
ScreenShots | CustomerSuccessBox Screenshots | Gainsight CS Screenshots |