Geotab: good product lacking good UI and UX
Geotab was brought into our organization to replace a previous telematics company. Our internal Fleet team has ownership of the program …
Overview
What is Geotab?
Geotab in Ontario offers their fleet management system, consisting of MyGeotab cloud platform for managing driver and vehicle information, driver tracking and route optimization, as well as driver and vehicle efficiency (e.g. fueling, maintenance, MPG benchmarking) analysis capabilities for cost-control…
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What is Geotab?
Geotab in Ontario offers their fleet management system, consisting of MyGeotab cloud platform for managing driver and vehicle information, driver tracking and route optimization, as well as driver and vehicle efficiency (e.g. fueling, maintenance, MPG benchmarking) analysis capabilities for cost…
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Product Details
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What is Geotab?
Geotab Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(6)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users have made several recommendations based on their experiences with Geotab. Here are the three most common ones:
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Ensure drivers are informed about device recording: Users think it is important to ensure that the drivers are trusted or informed about the recording of device removals.
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Have orientation sessions with Geotab team: Users recommend having an orientation session with the Geotab team to fully understand all the features of the software.
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Dedicated person for implementation: It is suggested to have a dedicated person for implementing the Geotab software to maximize its effectiveness for the company.
Overall, users appreciate the ease of use, real-time fleet tracking capabilities, and affordability that Geotab offers. They also emphasize the importance of training, support, and understanding the limitations and strengths of the platform. However, it should be noted that some users have mentioned a lack of ESRI support and potential unresponsiveness to questions as areas of improvement.
Reviews
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June 29, 2021
Geotab: good product lacking good UI and UX
Geotab was brought into our organization to replace a previous telematics company. Our internal Fleet team has ownership of the program and has hundreds of users nationally who monitor their local fleet. The program is used in operations, sales, safety, and training and is installed on nearly 2000 vehicles. Our goal was to have a telematics platform that seamlessly integrated with our Fleet Management Company and would allow us to have a broader view of driver behavior and drive change utilizing concrete data.
- I appreciate the breadcrumb reporting and the ability to see specific data points every second.
- The accident reconstruction is a great tool.
- The UI is very clunky.
- Reporting and dashboards are not intuitive.
- The UX leaves a lot to be desired.
- Live tracking.
- Historical movement tracking.
- Driver behavior reporting.
- Tracking has allowed us to recover assets from exited employees saving us about $500k.
- While we could have had a dent in our fuel costs from idling or speeding some of the mechanisms used in the system haven't allowed that to come to fruition.
I think ultimately the product itself is good, however, the other competitors in the space have much better UIs and they almost all seem more intuitive. The reporting is easier to create and not just based in Excel and they feel more developed. I think that if Geotab were to focus on their UI and UX and really develop it more, there would be a significant bump in customer satisfaction for Geotab and they would be a huge force in the enterprise space.