Name: Paloma
Author: Paloma

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Image Recognition

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Contract Management

Enterprise Legal Management

Transportation & Logistics

Enterprise

Accounting

Anti-Money Laundering (AML)

Crypto Asset Management

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Code Review

Data Lakehouse

Data Mapping

Data Privacy Management

Data Warehouse

Database Load Balancing

Edge Computing

Ethernet Switches

Fraud Detection

Integration Platform as a Service (iPaaS)

Low-Code Development

Managed IT Service

Migration

Mobile Identity

Network Performance Monitoring

Rack Servers

Release Management

Software Composition Analysis (SCA)

Tape Storage

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Creative Collaboration

Customer Journey Analytics

Customer Journey Mapping

Digital Experience Intelligence

Digital Rewards

Email Marketing

Marketing Automation

Product Information Management (PIM)

Product Intelligence

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Sales

Cloud Infrastructure Entitlement Management

GDPR Compliance

Virtualization Security

Security

Animal Shelter

Laboratory Information Management

Loan Servicing

Oil and Gas

Patient Engagement

Spreadsheet

eDiscovery

Vertical-Specific

large

medium

small

Shopify is a commerce platform designed for both online stores and retail locations.  Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

Shopify Lite

Basic Shopify

Shopify

Advanced Shopify

Shopify Plus

eCommerce

Online Storefront

Online Shopping Cart

Online Payment System

eCommerce Marketing

eCommerce Business Management

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

Abandoned cart recovery

Checkout user experience

eCommerce security

Promotions & discounts

Personalized recommendations

Multi-site management

Order processing

Inventory management

Shipping

Custom functionality

Search & filter

Subscriptions & downloads

Tax calculator

Shipping calculator

Integration with Amazon

Integration with eBay

PayPal integration

Returns & refunds

Single-click checkout

Product reviews

Social commerce integration

Customer registration

BigCommerce

Likelihood to Recommend

Likelihood to Renew

Availability

Performance

Usability

Support Rating

Online Training

Implementation Rating

Configurability

Product Scalability

Ease of integration

Vendor pre-sale

Vendor post-sale

Salesforce Commerce Cloud

In-Person Training

Salesforce

WooCommerce

Automattic

Adobe Commerce (Magento Commerce)

Adobe

SAP Commerce Cloud

Magento Open Source

Spryker Cloud Commerce OS

Spryker Systems, GmbH

Czech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.

Smartsupp

Paloma powers commerce on messaging channels, helping brands increase conversion rates with automated personal shopping conversations.

Top Rated 2024

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

Standard

Plus

Customer service tools

B2B features

Paloma

Snag a free copy of the Buyer's Guide to Ecommerce Platforms for tips, advice, and product info.

Need help deciding which Ecommerce Platform is best for you?

eCommerce  is short for "electronic commerce." eCommerce software comprises electronic storefronts that provide an eCommerce solution for merchants hosting a website on which consumer transactions are generated online, and have many features ancillary to this purpose.

Features for creating an online storefront with a browse-able product catalog.

Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.

Admins can upload products in bulk using spreadsheets.

Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)

Visitors can easily search for products and filter products based on criteria like type, size, color, etc.

Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.

Products with variations or configurable options are easy to list and easy to browse.

Accommodates intangible “softgood” products like subscriptions, downloads, and free trials.

Integrates with an existing company website or blog.

Users can customize the look & feel of the storefront; storefront is visually attractive.

Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

Includes tools like live chat for providing customer service to eCommerce website visitors.

Features that facilitate the collection of items so that customers can purchase them as a group.

Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

Shopping cart calculates tax and may also process tax or integrate to 3rd party tax handling solutions.

Shopping cart calculates and displays cost of shipping or shipping estimates.

Syncs product catalog to Amazon; customers can find, collect and purchase products on Amazon.

Syncs product catalog to eBay; customers can find, collect, and purchase products on eBay.

Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.

Features related to processing online payment for eCommerce purchases.

Integrates with PayPal’s online payment system.

Includes tools for managing product returns, exchanges, and refunds.

Returning customers can checkout, using their registered payment and shipping information, with one click.

Security measures are in place to prevent a breach of sensitive payment information.

Credit card transaction fee

eCommerce vendor charges a payment processing fee (fixed or percentage) for credit card transactions.

Includes features that that are valuable to B2B transactions, such as contract negotiation, pricing, invoicing, etc.

Features related to marketing for eCommerce websites

Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.

Display or recommend certain products depending on the customer’s identity or shopping/browsing history.

The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

Allows customers to post ratings and reviews for individual products.

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Paloma

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Pricing

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Shopify

What is Shopify?

BigCommerce

What is BigCommerce?

Product Details

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Comparisons

Compare with

Shopify

BigCommerce

Salesforce Commerce Cloud

WooCommerce

Adobe Commerce (Magento Commerce)

Shopify Plus

SAP Commerce Cloud

Magento Open Source

Spryker Cloud Commerce OS

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