Name: GimeTalk
Rating: 9 (1 reviews)
Author: GimeTalk

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Product Lifecycle Management (PLM)

Development

AI Document Creation

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

Financial Close

Revenue Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Build Automation

C/C++ Integrated Development Environments

Cloud Storage

Compliance Consulting

Data Fabric

Data Quality

Debugging

Edge Computing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Providers

Industrial IoT

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Office Migration and Repair

Relational Databases

Security Analytics

Security Awareness Training

Telecom Expense Management (TEM)

Virtual Private Network (VPN)

Voice Recognition

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Consumer Ratings & Reviews

Content Management

Digital Analytics

Email Marketing

Marketing Automation

Predictive Analytics

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Marketing

Business Caller ID

Interactive Whiteboard

Project Management

Prototyping

Wireframing

Professional Services

Customer Relationship Management (CRM)

eCommerce

Sales

Antivirus

File Integrity Monitoring

Insider Risk Management

Security

Animal Shelter

Assisted Living

Computer-Aided Design (CAD)

Dealer Management

Library Management

Nonprofit Fundraising

Patient Engagement

Vertical-Specific

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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

GimeTalk

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

GimeTalk provides live chat for your business website. Live chat is now an essential communications channel to engage with your prospects and customers. GimeTalk offers you the latest web technologies to provide your own live chat. The business is run by Gordon Wilson with 20 years experience in software development and marketing with companies like McAfee, Citrix and Cisco. "I understand smaller businesses and how practical, easy to use and affordable software can greatly assist productivity and help you get more done with less."

GimeTalk's live chat program puts a live chat button on your web pages letting site visitors call with questions. Alternatively, watch people move around your site in real time and choose when to call them. It is a simple copy and paste exercise to put a code snippet on your web pages and set up can take only 5 minutes! The buttons can be customised to fit the design of your site. There is also useful analytics on site visitors - see their page journeys and previous visits. What makes this application great for the smaller business is the flexibility it affords. Just sign in to GimeTalk and your live chat buttons are active and ready to receive calls. Invite any number of colleagues to support web visitors. The app is mobile friendly and when no one is available to support the live chat there is a leave message form as fallback. It is even possible to use the latest WebRTC technology to conduct video live chat! Take the 14 day free trial.

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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