Name: GimeTalk
Rating: 9 (1 reviews)
Author: GimeTalk

Help Desk

Web and Video Conferencing

Customer Support

Push Notifications

Development

Business Intelligence (BI)

Collaboration

Diagramming

Environmental, Social, and Governance (ESG)

Org Chart

Supply Chain Visibility

Traceability

Enterprise

Accounting

Revenue Management

Finance and Accounting

401(k)

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Storage

Data Center Infrastructure Management

Data Center Outsourcing (Canada)

Data Observability

Data Replication

Debugging

Desktop Outsourcing

Electronic Data Interchange (EDI)

Encryption Key Management

Enterprise Flash Array Storage

Fraud Detection

Industrial IoT

Integration Platform as a Service (iPaaS)

Load Balancing

Machine Learning

Network Function Virtualization (NFV)

Network Performance Monitoring

Network Troubleshooting

Packet Analyzer

Runtime Application Self-Protection

Secure Web Gateway

Security Awareness Training

Smart Contracts

Static Code Analysis

Threat Hunting

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Experience

Content Management

Digital Signage

Email Management

Email Marketing

Marketing Automation

Real-Time Interaction Management

Social Media Customer Service

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Business Caller ID

Interactive Whiteboard

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Email Tracking

Sales

HIPAA Compliance

Insurance Suites

Practice Management

Public Sector Software

Restaurant Management

Tax Practice Management

Tour Operator

Vertical-Specific

LiveChat

Likelihood to Recommend

Likelihood to Renew

Support Rating

Zendesk Chat

Zendesk

Gist

Usability

Chat Analytics and Reports

Chat history and transcripts

Chat reporting

Chat and web analytics

Genesys DX (discontinued)

Discontinued Products

Freshchat

Implementation Rating

Freshworks Inc

Zoho SalesIQ

Zoho

Olark

Product Scalability

SnapEngage

Qualified

Qualified.com

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support.  The product has been discontinued.

eAssistance Pro (discontinued)

Top Rated 2023

medium

large

small

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Contact Center

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Automatic speech recognition (ASR)

Natural language processing for IVR

Communications forecasting

Email

Voice (phone)

VoIP

SMS/Text

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Intelligent call routing

Chatbots

Genesys

Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Intercom

Incident and problem management

Self Help Community

Multi-Channel Help

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

External knowledge base

Internal knowledge base

Customer portal

Social integration

Email support

Help Desk CRM integration

GimeTalk

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

GimeTalk provides live chat for your business website. Live chat is now an essential communications channel to engage with your prospects and customers. GimeTalk offers you the latest web technologies to provide your own live chat. The business is run by Gordon Wilson with 20 years experience in software development and marketing with companies like McAfee, Citrix and Cisco. "I understand smaller businesses and how practical, easy to use and affordable software can greatly assist productivity and help you get more done with less."

GimeTalk's live chat program puts a live chat button on your web pages letting site visitors call with questions. Alternatively, watch people move around your site in real time and choose when to call them. It is a simple copy and paste exercise to put a code snippet on your web pages and set up can take only 5 minutes! The buttons can be customised to fit the design of your site. There is also useful analytics on site visitors - see their page journeys and previous visits. What makes this application great for the smaller business is the flexibility it affords. Just sign in to GimeTalk and your live chat buttons are active and ready to receive calls. Invite any number of colleagues to support web visitors. The app is mobile friendly and when no one is available to support the live chat there is a leave message form as fallback. It is even possible to use the latest WebRTC technology to conduct video live chat! Take the 14 day free trial.

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

GimeTalk

Overview

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Pricing

GimeTalk

Entry-level set up fee?

Offerings

Would you like us to let the vendor know that you want pricing?

Alternatives Pricing

Genesys Cloud CX

What is Genesys Cloud CX?

Intercom

What is Intercom?

Product Details

What is GimeTalk?

GimeTalk Competitors

Comparisons

Compare with

LiveChat

Zendesk Chat

Gist

Genesys DX (discontinued)

Freshchat

Zoho SalesIQ

Olark

SnapEngage

Qualified

Reviews