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LevelUp, now part of Grubhub Enterprise

Score8 out of 10

1 Reviews and Ratings

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What is LevelUp, now part of Grubhub Enterprise?

LevelUp was a restaurant a payment system with customer loyalty support developed by SCVNGR and acquired by Grubhub in late 2018. It now forms the backbone of Grubhub's customer loyalty program available to restaurants that use Grubhub's delivery as a service platform.

Categories & Use Cases

Reviews

What users are saying about LevelUp, now part of Grubhub Enterprise.
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LevelUp

Incentivized
Verified User
Director (201-500 employees employees)

Pros

  • Full integration with Toast POS and Grubhub
  • Response time from their enterprise support desk is very fast
  • Dashboard is easy to use for managers

Cons

  • When used to make an app, many updates require a full redesign with scope of work - so app is not easy to update or add new features
  • Partial refunds cannot be processed on the dashboard or in store
  • The QR scanners break frequently
  • The QR scanners will scan a guest's payment, but if it isn't cleared out by the staff it will hold that payment info and the next order will get charged to that other person's payment.

Most Important Features

  • App support
  • Work closely with for app redesigns, new features
  • LevelUp being owned by Grubhub allowed us to offer delivery directly in our app

Return on Investment

  • Online ordering was up exponentially during the pandemic, at one point all orders were coming in online and the bulk of that was through LevelUp.

Other Software Used

Toast Point of Sale, Grubhub for Restaurants, Spoonfed