Haptik

Score8 out of 10

2 Reviews and Ratings

What is Haptik?

Haptik helps businesses build AI-assisted Chatbots using Industry AI models with domain-specific intelligence to accurately comprehend user intent and deliver contextual responses solving user inquiries end-to-end.

Haptik is a part of the Jio - Google - Facebook digital ecosystem since 2019. They aim to to leverage these partnerships to deliver even greater customer success, and advance Conversational AI revolution to a new phase.

Categories & Use Cases

Screenshot of Get real-time chat disposition trends, scrutinize abandoned chats & set custom auto-response for offline hours & delays

Screenshot of Empower your live agents with all the information they need to answer customer queries more efficiently - without the need to toggle between multiple systems. Easily access user details, notes, and previous conversation history to contextually solve queries and personalize customer conversations on the go!

Screenshot of Upgrade your customer experience with Haptik’s Intelligent Virtual Assistants, driving ROI at every stage of the lifecycle

Screenshot of Accelerate go-to-market with Haptik’s drag & drop visual builder that includes 100+ pre-built, domain-specific Smart Skills designed for the most common use cases for your industry.

Screenshot of Get in-depth insights into how users interact with your IVAs, identify problem areas or features that can be improved and also collect first-hand user feedback about your IVA experience in real-time.

Screenshot of Smart Funnel helps us track the effectiveness of the bot by tracking the completion rates and identifying the drop off points in order to make changes to the bot design or flow to ensure users are getting a resolution

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Screenshot of Get real-time chat disposition trends, scrutinize abandoned chats & set custom auto-response for offline hours & delays

Technical Details

Technical Details
Deployment Types	On-Premise, SaaS
Operating Systems	Windows, Linux, Mac
Mobile Application	Apple iOS, Android, Windows Phone, Mobile Web

What are Haptik's top competitors?

LivePerson Conversational Cloud, Genesys DX (discontinued), and Drift, now part of salesloft are common alternatives for Haptik.

Who uses Haptik?

The most common users of Haptik are from B2C.