Hello Patient is a healthcare patient-engagement platform that uses conversational AI agents to manage patient calls, text messages, and web chat. The platform supports front-office, back-office, and outreach workflows for healthcare practices that need to handle patient communications, scheduling, intake, and follow-up activities.

Key Capabilities

Patient communications: Handles patient conversations through voice calls, text messages, and chat.
Appointment scheduling: Supports appointment booking outside standard office hours and helps patients schedule visits through conversational interactions.
Patient intake: Collects patient information and supports insurance-verification workflows before appointments.
Front-desk support: Provides automated responses to common patient questions about services, availability, insurance, and appointment logistics.
Revenue-cycle support: Provides a revenue cycle management (RCM) assistant for patient billing and collection workflows.
No-show follow-up: Reconnects with patients who miss appointments to support rescheduling and care-gap closure.
Patient outreach: Supports targeted recall and outreach campaigns for lapsed patients, routine visits, and appointment conversion.

Audience and Use Cases

Healthcare practices: Supports patient-access and administrative workflows for primary care, urgent care, dermatology, orthopedics, ear, nose, and throat (ENT) practices, dental providers, and other specialty practices.
Patient-access teams: Can use the platform to manage high volumes of calls, messages, appointment requests, and intake questions.
Revenue-cycle teams: Can use the RCM assistant for patient-payment and collection workflows.
Practice-growth teams: Can use outreach and recall workflows to re-engage patients and fill appointment schedules.

Technical Specifications

Communication channels: Supports voice, text, and chat-based patient interactions.
System integrations: The vendor states that Hello Patient integrates with electronic health record (EHR) and customer relationship management (CRM) systems, including ModMed, AdvancedMD, NextGen, Zenoti, eClinicalWorks, athenahealth, Avimark, and Cornerstone.
Privacy and security: Hello Patient identifies its platform as HIPAA-compliant; healthcare organizations should confirm their own privacy, security, and business-associate-agreement requirements during implementation.
Deployment model: The platform is designed to support patient-conversation workflows without requiring an organization to build a separate conversational interface.

Hello Patient

What is Hello Patient?

Categories & Use Cases