Hello Patient
What is Hello Patient?
Hello Patient is a healthcare patient-engagement platform that uses conversational AI agents to manage patient calls, text messages, and web chat. The platform supports front-office, back-office, and outreach workflows for healthcare practices that need to handle patient communications, scheduling, intake, and follow-up activities.
Key Capabilities
- Patient communications: Handles patient conversations through voice calls, text messages, and chat.
- Appointment scheduling: Supports appointment booking outside standard office hours and helps patients schedule visits through conversational interactions.
- Patient intake: Collects patient information and supports insurance-verification workflows before appointments.
- Front-desk support: Provides automated responses to common patient questions about services, availability, insurance, and appointment logistics.
- Revenue-cycle support: Provides a revenue cycle management (RCM) assistant for patient billing and collection workflows.
- No-show follow-up: Reconnects with patients who miss appointments to support rescheduling and care-gap closure.
- Patient outreach: Supports targeted recall and outreach campaigns for lapsed patients, routine visits, and appointment conversion.
Audience and Use Cases
- Healthcare practices: Supports patient-access and administrative workflows for primary care, urgent care, dermatology, orthopedics, ear, nose, and throat (ENT) practices, dental providers, and other specialty practices.
- Patient-access teams: Can use the platform to manage high volumes of calls, messages, appointment requests, and intake questions.
- Revenue-cycle teams: Can use the RCM assistant for patient-payment and collection workflows.
- Practice-growth teams: Can use outreach and recall workflows to re-engage patients and fill appointment schedules.
Technical Specifications
- Communication channels: Supports voice, text, and chat-based patient interactions.
- System integrations: The vendor states that Hello Patient integrates with electronic health record (EHR) and customer relationship management (CRM) systems, including ModMed, AdvancedMD, NextGen, Zenoti, eClinicalWorks, athenahealth, Avimark, and Cornerstone.
- Privacy and security: Hello Patient identifies its platform as HIPAA-compliant; healthcare organizations should confirm their own privacy, security, and business-associate-agreement requirements during implementation.
- Deployment model: The platform is designed to support patient-conversation workflows without requiring an organization to build a separate conversational interface.
Categories & Use Cases
Technical Details
| Mobile Application | No |
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FAQs
What is Hello Patient?
Hello Patient is a healthcare patient-engagement platform that uses conversational AI agents to manage patient calls, text messages, and web chat. The platform supports front-office, back-office, and outreach workflows for healthcare practices that need to handle patient communications, scheduling, intake, and follow-up activities.