Helpy

Helpy is a customer support software solution that aims to assist organizations in managing customer inquiries and support tickets. It is designed to cater to businesses of all sizes, ranging from small enterprises to large corporations. Helpy is utilized by various professionals and industries including customer support teams, help desk teams, IT departments, e-commerce companies, and software as a service (SaaS) providers.

Key Features

Multi Channel Support Ticketing: Helpy offers a centralized platform for tracking and managing help emails and tickets across multiple channels. Agents have the ability to assign tickets, send replies, and effortlessly convert ticket responses into knowledge base articles.

Live Chat for Instant Response: Helpy provides a real-time live chat feature that facilitates one-on-one interactions with website visitors or customers. The chat conversations can take place either on the website or within the application, and can be automatically assigned to specific agents or chat teams. Additionally, a support bot is available to provide instant autonomous solutions.

Host a World-Class Self-Serve Helpcenter: Helpy empowers organizations to create a self-serve help center equipped with a customizable knowledge base and issue management system. This self-serve option can potentially reduce support costs. The help center can be personalized to align with the organization's branding, and customized request forms can be created for different types of issues.