Name: Helpy
Price: 99 USD
Author: Helpy

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

AI Development

Accessibility Testing

Beta Testing

Continuous Integration

Cross-Browser Testing

Feature Management

Functional Testing

Development

Business Intelligence (BI)

Calendar

Collaboration

Emissions Management

Enterprise Content Management

Enterprise

Accounting

Accounts Payable

Crypto Tax

Treasury Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Management

Cloud Storage

Custom Software Development Services

Database-as-a-Service (DBaaS)

Enterprise Printing

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Private Cloud

Mobile Device Management (MDM)

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Requirements Management

Unified Communications Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Advocacy

Ecommerce Personalization

Email Marketing

Marketing Automation

Mobile Advertising

Product Intelligence

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

eCommerce Analytics

Sales

Cloud Security Posture Management

Security

Apparel

Banking

Direct Secure Messaging

Financial Services CRM

Geographic Information

Medical Office EMR & EHR

Mental Health

Text Analysis

Vertical-Specific

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Helpy is a customer support software solution that aims to assist organizations in managing customer inquiries and support tickets. It is designed to cater to businesses of all sizes, ranging from small enterprises to large corporations. Helpy is utilized by various professionals and industries including customer support teams, help desk teams, IT departments, e-commerce companies, and software as a service (SaaS) providers.

## Key Features

**Multi Channel Support Ticketing**: Helpy offers a centralized platform for tracking and managing help emails and tickets across multiple channels. Agents have the ability to assign tickets, send replies, and effortlessly convert ticket responses into knowledge base articles.

**Live Chat for Instant Response**: Helpy provides a real-time live chat feature that facilitates one-on-one interactions with website visitors or customers. The chat conversations can take place either on the website or within the application, and can be automatically assigned to specific agents or chat teams. Additionally, a support bot is available to provide instant autonomous solutions.

**Host a World-Class Self-Serve Helpcenter**: Helpy empowers organizations to create a self-serve help center equipped with a customizable knowledge base and issue management system. This self-serve option can potentially reduce support costs. The help center can be personalized to align with the organization's branding, and customized request forms can be created for different types of issues.

Basic

Self-Serve Customer Service Solution

Sprinklr Service

Vtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

One Professional - Standard

One Enterprise - Standard

One Professional - Single App

One Enterprise - Single App

Vtiger

Helpy

Help desk software provides a centralized system for managing customer and employee support requests. It streamlines communication and ticket management, enabling support teams to resolve issues much more efficiently. In addition, Help desk platforms offer features such as automation, self-service portals, and advanced analytics to optimize the support workflow and enhance user satisfaction. Explore different help desk software products by reading our user reviews and comparing features to find the best fit for your team.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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Overview

What is Helpy?