HoduCC - Omnichannel Contact Center

HoduCC is an omnichannel, corporate-class call center software boasting a user-centric approach, accommodating the needs of sales and support teams.

As a Voice over Internet Protocol (VoIP) software provider, HoduSoft aims to ensure that HoduCC offers intelligence, security, and features whether there's a requirement to omnichannel customer support for the contact centers or empower business operations for call centers.

HoduCC’s Omnichannel Support includes various channels such as:

• Voice

• Video

• Chat

• SMS

• Email

• Social Media (WhatsApp Business, Facebook, Twitter, Instagram, Telegram)

HoduCC is presented as a contact center software that caters to the needs of customer communication, be it inbound, outbound, or omnichannel.

Key Features

• Predictive Dialer

• Skill Based Mapping

• Automatic Call Distribution

• WebRTC Phone

• Auto Dialer

• Single Tenant & Multi-Tenant

• Multi-Level IVR

• Real-Time Analytics & Reports

WFH Features

• Remote Agent

• Inbuilt WebRTC Phone

• Browser Based

• Call Forwarding To Mobile

• Call Bridging

• Call Recording