Overview
What is HoduCC - Omnichannel Contact Center?
HoduCC is an omnichannel, corporate-class call center software boasting a user-centric approach, accommodating the needs of sales and support teams.As a Voice over Internet Protocol (VoIP) software provider, HoduSoft aims to ensure that HoduCC offers intelligence, security, and features whether…
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What is HoduCC - Omnichannel Contact Center?
HoduCC is an omnichannel, corporate-class call center software boasting a user-centric approach, accommodating the needs of sales and support teams. As a Voice over Internet Protocol (VoIP) software provider, HoduSoft aims to ensure that HoduCC offers intelligence, security, and…
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What is HoduCC - Omnichannel Contact Center?
HoduCC is an omnichannel, corporate-class call center software boasting a user-centric approach, accommodating the needs of sales and support teams.
As a Voice over Internet Protocol (VoIP) software provider, HoduSoft aims to ensure that HoduCC offers intelligence, security, and features whether there's a requirement to omnichannel customer support for the contact centers or empower business operations for call centers.
HoduCC’s Omnichannel Support includes various channels such as:
Voice
Video
Chat
SMS
Email
Social Media (WhatsApp Business, Facebook, Twitter, Instagram, Telegram)
HoduCC is presented as a contact center software that caters to the needs of customer communication, be it inbound, outbound, or omnichannel.
Key Features
Predictive Dialer
Skill Based Mapping
Automatic Call Distribution
WebRTC Phone
Auto Dialer
Single Tenant & Multi-Tenant
Multi-Level IVR
Real-Time Analytics & Reports
WFH Features
Remote Agent
Inbuilt WebRTC Phone
Browser Based
Call Forwarding To Mobile
Call Bridging
Call Recording
HoduCC - Omnichannel Contact Center Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Social media channels
HoduCC - Omnichannel Contact Center Screenshots
HoduCC - Omnichannel Contact Center Video
HoduCC - Omnichannel Contact Center Integrations
HoduCC - Omnichannel Contact Center Competitors
HoduCC - Omnichannel Contact Center Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Linux |
| Mobile Application | No |
