HCP helping improve quality of home care
Use Cases and Deployment Scope
We use Home Care Pulse for caregiver training, experience management (client/caregiver surveys), and recruiting. This allows us to maintain training compliance and advanced training for areas of interest or needed for quality care. Survey feedback allows us to make adjustments that may increase satisfaction. Recruit assists us with automated responses to applicants, scheduling interviews, and capture potential hires quickly.
Pros
- Training is very relatable to our work and engaging
- Surveys are simple and easily utilized for improvements, responses, etc.
- Recruit screens, tracks, and schedules our applicants
Cons
- Reporting features in training could be better
- Training modules are not able to be repeated under 12 months without unenrolling them first (under 12 months)
- Survey ratings can be complicated for clients with any confusion or cognitive impairment
Return on Investment
- Training allows us to offer Career Paths of growth for our caregivers
- Recruitment automations allow us to have quicker responses without increasing physical staff to make those calls
- 3rd Party surveys allow clients/caregivers to respond more open & freely.
Usability
Other Software Used
WellSky Personal Care, Paylocity