Overview
What is Hotello?
Mingus Software in Montreal offers Hotello, hotel management software emphasizing property management system (PMS) type features that are hotel specific such as booking, maintenance and housekeeping management, corporate rate management, and other features.
Pricing
What is Hotello?
Mingus Software in Montreal offers Hotello, hotel management software emphasizing property management system (PMS) type features that are hotel specific such as booking, maintenance and housekeeping management, corporate rate management, and other features.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Hotello - Installation and Demo Import
Hotello - Room Creation and Settings Overview
Product Details
- About
- Tech Details
What is Hotello?
Hotello Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Hotello is a widely used hotel management system by many hotels that has solved various business problems for its users. One of the significant issues that it has addressed is the slow process of changing prices on establishments, which was resolved speedily and efficiently when Hotello was implemented. Users praise the system's effectiveness in providing quick solutions to this problem, allowing them to focus on other critical tasks while keeping their rates competitive.
Hotello's integration with different systems, such as self check-in/out kiosks, also improved customer satisfaction by creating a clear customer journey at Monville. Through this integration, clientele expectations were met, and users were satisfied with their experience. Moreover, Hotello's useful features like Availability window have proven to be helpful in various aspects of hotel management. The reservation department now effectively creates reservations over the phone and upgrades guests by utilizing the availability window feature. Overall, Hotello is an essential tool for all hotel operations and actions, making processes more efficient while freeing up time for employees to work on other tasks.
Adaptability: Users have praised the adaptability of Hotello, with many stating that it allows for personalized emails and accounting reports based on the needs of the hotel. The flexibility of the solution enables users to build their own strategy and tailor the software to their specific needs. This has been mentioned by several reviewers as a standout feature of Hotello.
Excellent Customer Service: Many users have found the customer service provided by Hotello to be excellent. Reviewers appreciated having local service in Montreal and felt that customer support was focused on improving the software according to market trends. Exceptional customer service has been mentioned multiple times in reviews, indicating its importance as a positive aspect of using Hotello.
User-Friendly & Affordable: A significant number of reviewers have stated that Hotello is user-friendly and affordable compared to other options in the property management system market. Some users initially found it easy to use after learning the basics, with creating reservations becoming simple after a month or two. The variety of features available is useful for hotels of different sizes, making it a valuable option for those seeking an efficient program at an affordable cost.
Difficult Learning Curve: Several users have mentioned that the beginning steps of using Hotello were difficult to learn, which could be improved.
Slow Performance: Some customers noticed that the software can be slow at times due to a poor server, causing inconvenience during their work.
Incomplete Reports: Many reviewers pointed out that the software lacks a complete report for marketing, making it challenging to generate insights and analyze data effectively.