Name: Hotello
Rating: 5 (1 reviews)
Author: Mingus Software

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Development

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Email Spam Filter

Enterprise

Accounting

Accounting and Tax Services

Financial Risk Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

Employee Recognition

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Virtualization

Browser

Cloud Cost Management

Cloud Storage

Content Delivery Networks (CDN)

Disk Cloning

Fraud Detection

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

License Management

MLOps

Managed IT Service

Network Performance Monitoring

Network Security

Operating Systems

Secret Managers

Server Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Contact Center

Content Management

Email Marketing

Event Management

Marketing Automation

Product Sampling

Social Media Management

Social Media Marketing

Survey & Forms Building

Video

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Lead Generation Services

Sales

Database Security

Video Surveillance

Security

Computer-Aided Manufacturing (CAM)

Construction Takeoff and Estimating

Debt Collection

Hotel Management

InsurTech

Lease Management

Multiple Listing Service (MLS)

Population Health Management

Rental Property Management

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### Property Management System (PMS
Users generally praise Hotello's property management system (PMS) functionality. Reviewers appreciate the system's ease of use, quick learning curve, and efficient front desk operations for check-in and check-out processes. However, some users have raised concerns about the configuration of room rates, the time it takes to load reports, and the limitations in the groups module. Despite these drawbacks, users acknowledge Hotello's adaptability, strong reporting capabilities, and continuous updates that enhance customer service and streamline hotel operations.

### Room and Housekeeping Management
Users have varied opinions on Hotello's room and housekeeping management features. Some users appreciate the detailed reporting, online booking system, and reservations management capabilities that Hotello offers. However, there are concerns raised about the configuration of room rates and the user-friendliness of certain features. Additionally, users have highlighted issues with the reports taking too long to load and challenges with the groups module not being suitable for hotel use. Despite these drawbacks, Hotello's housekeeping management functionality seems to be a strong point for users, providing state-of-the-art service through automated kiosks and efficient housekeeping processes.

### Reservations and Bookings
Users generally find Hotello's reservations and booking functionality to be efficient and user-friendly. The software allows for quick and hassle-free reservation management, catering to both individual bookings and large group reservations. Clients appreciate the ease of booking spaces for events and conferences, highlighting the simplicity and speed of the process. While some users suggest improvements for a more integrated booking engine, overall, Hotello's reservations and bookings capabilities are viewed positively for streamlining hotel operations and enhancing customer satisfaction.

### Customer Service and Support
Users consistently highlight Hotello's customer service and support as a standout feature of the software. They appreciate the responsiveness of the service team, the local support availability, and the variety of service options offered. Despite some mixed opinions on other aspects of the software, the consensus remains strong regarding the quality of customer service and support provided by Hotello.

### Marketing and Client Relations
Users seem to universally praise Hotello's efficiency in managing client relations and marketing tasks. The software's ability to optimize marketing efforts and maintain a comprehensive customer history has garnered positive feedback. Clients appreciate the ease of making reservations and the system's compatibility with existing business tools. The streamlined process of handling reservations, even in high volumes, has left clients satisfied with the service provided.

### Technical Support and Software Updates
Users consistently highlight Hotello's technical support and software updates as standout features, praising the team's responsiveness and the regularity of updates. The partnership with specialists across various service branches has also been commended for enhancing the overall support experience. However, some users expressed dissatisfaction with the previous service provider's support quality and pricing, leading them to switch to Hotello. This mixed feedback suggests that while Hotello's technical support and software updates are generally well-received, there may be room for improvement to address varying user needs and preferences.

Hotello is a widely used hotel management system by many hotels that has solved various business problems for its users. One of the significant issues that it has addressed is the slow process of changing prices on establishments, which was resolved speedily and efficiently when Hotello was implemented. Users praise the system's effectiveness in providing quick solutions to this problem, allowing them to focus on other critical tasks while keeping their rates competitive.

Hotello's integration with different systems, such as self check-in/out kiosks, also improved customer satisfaction by creating a clear customer journey at Monville. Through this integration, clientele expectations were met, and users were satisfied with their experience. Moreover, Hotello's useful features like Availability window have proven to be helpful in various aspects of hotel management. The reservation department now effectively creates reservations over the phone and upgrades guests by utilizing the availability window feature. Overall, Hotello is an essential tool for all hotel operations and actions, making processes more efficient while freeing up time for employees to work on other tasks.

Difficult Learning Curve: Several users have mentioned that the beginning steps of using Hotello were difficult to learn, which could be improved. 

Slow Performance: Some customers noticed that the software can be slow at times due to a poor server, causing inconvenience during their work.

Incomplete Reports: Many reviewers pointed out that the software lacks a complete report for marketing, making it challenging to generate insights and analyze data effectively.

Adaptability: Users have praised the adaptability of Hotello, with many stating that it allows for personalized emails and accounting reports based on the needs of the hotel. The flexibility of the solution enables users to build their own strategy and tailor the software to their specific needs. This has been mentioned by several reviewers as a standout feature of Hotello.

Excellent Customer Service: Many users have found the customer service provided by Hotello to be excellent. Reviewers appreciated having local service in Montreal and felt that customer support was focused on improving the software according to market trends. Exceptional customer service has been mentioned multiple times in reviews, indicating its importance as a positive aspect of using Hotello.

User-Friendly & Affordable: A significant number of reviewers have stated that Hotello is user-friendly and affordable compared to other options in the property management system market. Some users initially found it easy to use after learning the basics, with creating reservations becoming simple after a month or two. The variety of features available is useful for hotels of different sizes, making it a valuable option for those seeking an efficient program at an affordable cost.

Mingus Software in Montreal offers Hotello, hotel management software emphasizing property management system (PMS) type features that are hotel specific such as booking, maintenance and housekeeping management, corporate rate management, and other features.

Preno - Hotel Management Software

ESSENTIAL

PROFESSIONAL

CUSTOM PACKAGE

Cvent Event Diagramming

Hotello

Hotel management software systems typically have many capabilities and are, in this respect, similar to ERP systems which are sometimes used instead.

Hotello - Room Creation and Settings Overview

Hotello - Installation and Demo Import

Mingus Software

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