Name: Just a minute to get started with Hotelogix PMS
Uploaded: 2015-06-15T07:46:50.000Z
Duration: 1 min 12 s
Description: Hotelogix cloud based property management system is the fastest to get started with. It lets an independent hotelier experience the power of cloud in 3 simple steps. Take a free trial to experience it for yourself - http://www.hotelogix.com/register.php

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Search

Enterprise

Accounting

CTRM

Financial Research

Financial Risk Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

3D Printing

API Design

Cloud Migration

Cloud Storage

Component Content Management

Configuration Management

Data Pipeline

Database DevOps

DevOps

Disk Cloning

Fraud Detection

Integration Platform as a Service (iPaaS)

Interoperability

M2M Application Development

Managed Public Cloud Infrastructure

Network Performance Monitoring

Product Implementation Services

Relational Database Management Systems

SaaS Backup

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Attribution

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Enablement

Sales Training

Sales

Data Loss Prevention

Security

Awards Management

Construction Accounting

Construction Takeoff and Estimating

Digital Forensics

Fleet Management

Hospital Management

Insurance Agency Management

Veterinary

Vertical-Specific

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### Staff Management
While some users praise Hotelogix's staff management for its user-friendly interface and comprehensive training options, others express concerns about the system's limitations and integration issues. The mixed feedback suggests that Hotelogix's staff management capabilities may require further refinement to meet the diverse needs of its users.

### Customer Service and Support
Users consistently highlight Hotelogix's customer service and support as a standout feature of the platform. While some reviewers have expressed frustration with specific issues such as integration failures and lack of customization options, the general sentiment leans towards positive experiences with the support team's responsiveness and helpfulness. The availability of 24-hour customer service, coupled with a user-friendly interface and comprehensive training for new staff, contributes to a favorable perception of Hotelogix's customer service and support capabilities.

### User Training and Onboarding
Feedback on Hotelogix's user training and onboarding process is a mixed bag. While some users appreciate the ease of learning and understanding the software, others have faced challenges with the learning curve, particularly for staff with no prior experience. The availability of support from account managers has been highlighted as a positive aspect, but limitations such as the inability to update information post-night audit and the system's rounding off feature have caused frustrations for some users. Additionally, the lack of a search option in the help area and the delay in providing customers with a full bill until after checkout and night audit completion have been noted as areas for improvement. Despite varying experiences, users acknowledge the convenience and time-saving aspects of the software once proficiency is achieved.

### Booking and Reservations
Reviewers express varied opinions about Hotelogix's booking and reservations functionality. While some users appreciate the convenience of online reservation management through the Property Management System (PMS), others highlight significant challenges. Complaints range from difficulties in handling group payments and modifications to issues with the web booking engine's lack of customization and integration problems with payment gateways. Additionally, concerns are raised about the software's inability to cater effectively to unique lodging setups like vacation rentals. Despite some positive feedback, the overall consensus suggests that there are notable areas for improvement in Hotelogix's booking and reservations capabilities.

### Property Management Systems (PMS
Users appreciate Hotelogix's property management systems (PMS) for its user-friendly interface and comprehensive features, such as online reservations and check-in/check-out management. The cloud-based nature of the system allows for easy access from anywhere, enhancing operational efficiency. While some users mention a learning curve, overall, Hotelogix's PMS is seen as a valuable tool for small businesses in the hospitality industry.

### Channel Management
Some users find Hotelogix's channel management functionality to be a strong point, citing the advantage of having both PMS and channel manager integrated. However, others, particularly those managing vacation rentals for private owners, have encountered challenges in customizing the software to meet their specific needs. The difficulty in setting up fees and pricing, limitations in third-party bookings, and the inability to link reservation calendars to their websites have been highlighted as areas of concern. This indicates a need for further customization and flexibility in Hotelogix's channel management features to better cater to the diverse needs of its users.

Hotelogix has proven to be a valuable tool for hotel management, with users praising its effectiveness in various areas. Customers have expressed their satisfaction with the functionality of Hotelogix, particularly in terms of managing cleaning, check-ins, and check-outs. The software provides a great overview of the business, increasing profitability through reports and system functionality, and allowing for auditing and reporting. Users appreciate the ease of use in front office operations and restaurant POS, making their work easier and more convenient.

Despite these advantages, there have been some criticisms of Hotelogix. Some users have mentioned that the user interface is crowded and hard to use. However, they acknowledge that it has all the necessary features. Additionally, there have been reports of critical errors and payment integration issues, which have made the system unreliable for some users. Despite these challenges, Hotelogix is still considered a fundamental software for any hotel, with good uptime and responsive customer support.

Hotelogix has supported the growth of numerous businesses, from small establishments to large chains with over 400 properties. It has provided several significant benefits such as better reporting of daily revenues, accurate average daily rate tracking, enhanced security of data, and improved housekeeping and POS functions. However, there have also been negative experiences reported by some users. They cited issues with login, incorrect dates, double bookings, difficulties in dealing with the company, unmet promises, and wasted money.

Overall, Hotelogix is a robust management software that offers essential features for hotel operations. While there are some concerns about usability and technical issues, many users have found it to be a valuable tool that streamlines their daily tasks and improves their business operations.

Long Support Resolution Time: Some users have mentioned that the support system can take a little longer to resolve queries, causing delays in getting assistance. This has been a source of frustration for these users.

Difficulties with Updating Information: Several users expressed frustration with the inability to update or correct information after the night audit, which can be inconvenient and lead to inaccuracies in data. This limitation has hindered their ability to maintain accurate and up-to-date records.

Lack of Search Option for Help Areas: Many users found it difficult to locate help areas within the software and wished for a search option to quickly find relevant information. The absence of this feature has made it harder for them to navigate and troubleshoot issues efficiently.

User-Friendly Front Desk Functionality: Several users have praised Hotelogix for its user-friendly front desk functionality, considering it to be a basic and important part of the system. They have found it intuitive and easy to use, which has been beneficial in managing hotel operations efficiently.

Good Customer Support: Many reviewers have expressed their satisfaction with Hotelogix's customer support. They appreciate the availability of 24/7 support and have specifically mentioned the helpfulness of a specific individual on the support team. This prompt assistance has contributed to a positive experience while using Hotelogix.

Online Reservation Management: The online reservation management feature offered by Hotelogix has received positive feedback from multiple users. They find it highly convenient as it eliminates the need for manual work and streamlines the process of handling reservations effectively.

ESSENTIAL

PROFESSIONAL

CUSTOM PACKAGE

Cvent Event Diagramming

Hotelogix

Hotel management software systems typically have many capabilities and are, in this respect, similar to ERP systems which are sometimes used instead.

Hotel Management

HMS Infotech provides, Hotelogix, a property management solution.

HMS Infotech Pvt. Ltd

Just a minute to get started with Hotelogix PMS

Hotelogix cloud based property management system is the fastest to get started with. It lets an independent hotelier experience the power of cloud in 3 simple steps. Take a free trial to experience it for yourself - http://www.hotelogix.com/register.php

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Hotelogix

Overview

What is Hotelogix?