Overview
What is Mailchimp?
Mailchimp is the email marketing and marketing automation platform. Most email marketing platforms tell you how your campaigns perform, but Mailchimp goes a step beyond and tells you why by analyzing the data from half a billion emails sent through…
Mailchimp is a fine solution for the basics.
My Mailchimp Review
No Frills Mailchimp Handles the Basics Well
Great starter mail service for entrepreneur or start up or non-profit
Mailchimp for Small Groups
MailChimp review
Mailchimp is the best email marketing tool for beginners.
Not the best choice for startups
A Great Starter Platform for Those Just Getting Started.
Simple and easy to use email marketing platform that works at scale
Reliable and easy to use
Mailchimp for Church Use - Highly Recommended
Intuitive interface, mailing list management and reports
Does the job
How Mailchimp Differs From Its Competitors
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However, the ability to re-edit previous posts to send again is very good, and saves lots of time when you are only updating a previous mailing.
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Lessons for Success
Mailchimp Audience Management
Lessons for Success
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Also, it will be one of the few that end up being shared within the communities that I work with (musicians) and is often the go-to piece of software that they …
Lessons for Success
You will quickly learn how to build, edit and write solid emails for your campaigns, and also build up your …
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Email deliverability reporting (450)8.484%
- WYSIWYG email editor (429)8.181%
- List management (451)7.979%
- Standard reports (446)7.979%
Reviewer Pros & Cons
Pricing
What is Mailchimp?
Mailchimp is the email marketing and marketing automation platform. Most email marketing platforms tell you how your campaigns perform, but Mailchimp goes a step beyond and tells you why by analyzing the data from half a billion emails sent through the platform every day to offer personalized…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
What is Constant Contact?
Constant Contact is a full-featured email marketing solution with capabilities such as social media integration, drag-and-drop editing, and real-time reporting. It is a bulk email tool designed for SMB customers. Since 2019, Constant Contact also offers marketing automation features, a website and…
What is Klaviyo?
Klaviyo is a marketing automation platform that helps businesses to centralize and use every piece of their customer data. With Klaviyo, businesses can combine customer data with more than 300 native integrations to automate personalized email and SMS communications that make customers feel seen.…
Features
Email & Online Marketing
Using software to manage lists, send emails, automate email campaigns, and track results.
- 8.1WYSIWYG email editor(429) Ratings
Users can create html emails through a drag-and-drop interface, without html coding knowledge.
- 7.9Dynamic content(412) Ratings
Users can tailor email, website or landing page content depending on the viewer or recipient (e.g., email salutations that include the recipient’s name).
- 8.1Ability to test dynamic content(395) Ratings
Users can test dynamic content prior to launching a campaign.
- 7.7Landing pages(321) Ratings
Users can create web pages that are customized to a particular email or campaign. Landing pages often include web forms which can capture visitor information and integrate it back into the MA software.
- 8.2A/B testing(350) Ratings
Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.
- 8Mobile optimization(423) Ratings
Users can easily optimize emails and landing pages for mobile devices.
- 8.4Email deliverability reporting(450) Ratings
The software helps ensure inbox delivery of email campaigns, through features such as deliverability tests, opt-in management, bounce handling, suppression lists, dedicated IP addresses, and delivery monitoring.
- 7.9List management(451) Ratings
This involves creating, filtering, editing, merging and de-duping lists of contacts.
- 7.7Triggered drip sequences(312) Ratings
The software allows users to set up automatic / drip email campaigns triggered by certain events.
Lead Management
The process of tracking and managing prospective customers from lead generation to conversion.
- 6.2Lead nurturing(2) Ratings
Users can set up drip email campaigns based on time intervals or actions taken by prospects, in order to automate the lead nurturing process.
- 10Lead scoring and grading(1) Ratings
Users can set up the software to automatically rate leads based on buying signals, such as form submissions or page views, and automatically qualify leads based on demographic factors.
- 10Data quality management(1) Ratings
The software helps maintain and organize data around each lead and avoid data problems such as duplicate contacts or non-standard formats.
- 10Automated sales alerts and tasks(1) Ratings
The software helps ensure that a sales person is notified of lead activity and can act on the information in a timely fashion.
Campaign Management
Users can schedule campaigns and/or events with reminders, announcements, etc.
- 8.5Calendaring(36) Ratings
The software helps users maintain a calendar of all marketing activities.
- 8.3Event/webinar marketing(29) Ratings
Users can streamline event marketing with features such as personalized invitations, registration, reminders and post-event follow-ups.
Social Media Marketing
Using social media networks to help amplify marketing endeavors.
- 8.5Social sharing and campaigns(34) Ratings
Users can incorporate social share buttons into campaigns to allow recipients to easily share content. Users can track shares as well.
- 8.5Social profile integration(28) Ratings
The software incorporates social profile data and social share histories to enhance segmentation and scoring of contacts.
Reporting & Analytics
Users can report on and analyze usage, performance, ROI, and/or other metrics of success.
- 7.6Dashboards(113) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
- 7.9Standard reports(446) Ratings
The software offers pre-built reports with metrics standard to the category.
- 7.2Custom reports(40) Ratings
Users can create custom reports.
Platform & Infrastructure
Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.
- 8API(29) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
- 10Role-based workflow & approvals(1) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
- 5.6Customizability(2) Ratings
Users can customize their instance with features like custom fields and custom objects.
- 8.9Integration with Salesforce.com(18) Ratings
The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 8.4Integration with Microsoft Dynamics CRM(14) Ratings
The software can integrate with Microsoft Dynamics CRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 8.1Integration with SugarCRM(2) Ratings
The software can integrate with SugarCRM bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
- 7.6Third-party software integrations(31) Ratings
Integration functionality with third-party or in-house systems.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Mailchimp?
Businesses including TEDTalks, Shutterstock, Boston Market, Nikon India use Mailchimp to drive revenue through emails. Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, Seattle, and Santa Monica, Mailchimp has 1,200+ employees. In 2021, Mailchimp was acquired by Intuit.
Mailchimp Features
Email & Online Marketing Features
- Supported: WYSIWYG email editor
- Supported: Dynamic content
- Supported: Ability to test dynamic content
- Supported: Landing pages
- Supported: A/B testing
- Supported: Mobile optimization
- Supported: Email deliverability reporting
- Supported: List management
- Supported: Triggered drip sequences
Campaign Management Features
- Supported: Calendaring
- Supported: Event/webinar marketing
Social Media Marketing Features
- Supported: Social sharing and campaigns
- Supported: Social profile integration
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Microsoft Dynamics CRM
- Supported: Third-party software integrations
Mailchimp Screenshots
Mailchimp Video
Mailchimp Integrations
- Google Analytics
- Ambassador Referral Marketing Platform
- Pipeliner CRM
- ClinchPad
- Provide Support Live Chat
- Planyo Online Booking System
- Deal Maker
- LiveChat
- Insightly
- Mautic (open source)
- RealtyJuggler Real Estate Software
- TrenDemon
- Teamgate CRM
- Yapsody
- SoClever
- TeamSupport
- Boingnet
- Survicate
- Miva
- Devart Excel Add-ins
- FreshBooks
- Freshdesk
- Zyprr Inc
- Skyvia
- Scoro
- Musqot Marketing Planner
- Zoho Forms
- LinkedIn Sales Navigator for Gmail
- Aurea List Manager
- 123FormBuilder
- Shopify
- WooCommerce
- JRNI
Mailchimp Competitors
Mailchimp Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | English, Spanish, French, Portuguese, German, and Italian. |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(2550)Attribute Ratings
Reviews
(1-25 of 486)In my experience, Mailchimp discriminates against the disabled and company leadership ignores the problem
Mailchimp is a fine solution for the basics.
- Email Marketing.
- Auto-Responders.
- Integration
- Automation Journeys.
- Attribution Tracking.
My Mailchimp Review
- Robust email automation
- A/B testing
- Analytics and reporting
- Marketing using multiple channels
- Simple to use interface
- The process of adding new contacts needs to be worked on so it takes less clicks to get the job done.
- The admin user interface design needs some refinement.
- I think the customization is rather limited.
No Frills Mailchimp Handles the Basics Well
Mailchimp is a rock-solid performer in the basic functions of getting a newsletter into subscriber email boxes, which is all we use it for, and that's why we haven't really considered alternatives in so long.
- Basic contact management
- Fulfillment
- Basic, one-click poll functions
- The interface remains a cluttered, non-intuitive mess. That's true from the haphazard way features are organized to the actual email layout.
- Analytics have never been a priority, and I don't see that changing with Intuit's new ownership. I'm very frustrated over the limited choices for reporting, even when using third-party solutions. If I needed that function, I would not use MailChimp.
- I would love to develop a workflow screen that lets me focus on the things that I use all the time. Customizing the interface where the content actually goes into the software would help.
- I never understood why we couldn't import a document into a MC template. At best, we're spending time copying-and-pasting from one app into MC.
Integrating with top companies in different space would be a no-brainer. When I briefly tried one of MC's competitors, I was stunned to see it offer a one-click import into WordPress. Automatically publishing to social media would also be a nice benefit.
- Templates make it easy to copy last email campaign and edit
- Helpful to be able to resend last campaign to people that signed up after that
- Editing the templates is easy to do
- Sometime the photos don't show up correctly
- Some metrics that would be helpful are in higher paid tiers, irritating to see suggestions then they don't show until you pay more (title suggestions)
Mailchimp for Small Groups
- Manage mail lists, opt ins and opt outs
- Provide basic deliverability reporting and allow for resends
- Is really easy to train a basic user
- There isn't a lot of flexibility in templates - so sometimes we have to be creative to make them work
MailChimp review
- Responsive Email Design
- Email marketing and analytics
- Webpages creation
- Database management and cleaning
- Form management
- Customer support is not at all active
Mailchimp is the best email marketing tool for beginners.
- Mailchimp allows you to manage your mailing list really well. You can subscribe people, unsubscribe people manage the mailing list directly into segments, and what not.
- Mailchimp has features where you can create campaigns based on your mailing lists and send out newsletters to your subscribers based on a multitude of parameters that you can setup. Such as send email daily, weekly, monthly and they also have event based mails that you can send out.
- Mailchimp also has a feature where you can design your emails. The look and aesthetics are very important when sending emails to your subscribers and all those needs are addressed here.
- I have not faced any issues with Mailchimp recently. But, when I just started out with them the main issue that I had faced was that they simply banned my account thinking that I was a spammer. I could not get in touch with them and there was no way that I could have my business email which I had purchased up and working with them. I am not sure whether this should be categorized as a negative point but nevertheless, I thought I'd mention it.
- Another area where Mailchimp could improve is that they don't have a good plugin for WordPress. We need to rely on third party shady plugins which do a better job and at the end of the day, this is not good practice considering website security.
- Lastly, they are now getting into all sorts of other features such as CRM and what not, they are not keeping things focused and simple. They could improve in this area by making the portal a little more intuitive of the added capabilities of the platform.
Not the best choice for startups
- campaign management
- access control
- content development
- automated workflows
- confusing UI
- KPI visibility
A Great Starter Platform for Those Just Getting Started.
- Easy to create attractive mailers within a relatively simple framework
- Basic automations are extremely easy to create
- Quite user-friendly for people who have limited marketing experience
- Easy search functionality and basic segmentation
- Though easy to create, it's difficult to create truly customized mailers unless you're uploading HTML which is too fiddly
- The email reporting isn't particularly robust
- There are loads of features, but other email marketing and automation platforms do them better
- The pricing can be a bit deceptive, and become steep very quickly
- Not very intuitive
- Email automation is great, we use it for creating our drip campaigns
- Drag & drop UI for drafting emails
- A/B Testing to constantly increase open rates and click rates
- Mailchimp is already great but some improvement with capturing form or user data would be beneficial
- Integrations with other tools can be improved as well
Reliable and easy to use
- Manage contacts
- Quickly upload new contacts
- Has lots of templates that can be used
- Nothing to dislike at this time
Mailchimp for Church Use - Highly Recommended
- Email Formatting
- Contact Management
- Product Usages Walkthroughs
- "Send To" Contact Selection
- Campaign Search Feature
Intuitive interface, mailing list management and reports
- Collect signups
- Create campaigns
- Manage lists
- Reports
- Pop-up can be better - we use Privy for that instead
- Easy way to cover all compliance in various countries
- Better plan options - between the current price plans
Does the job
- Storage and management of email lists in different categories
- Integration with website forms to capture and store contact details
- Clear, easy to use data on mailing success etc.
- As a small company it would be good to have more flexible invoicing dependent on use.
- It is not always clear on how to manage lists
- Easier explanations on the type of sign up or storage of a contact
As a small company it can be difficult to know whether we are getting value for money as we do not send mailing on a frequent basis. Maybe there could be a pricing model based on usage?
Great overall marketing tool
- Great integrations
- Easy to use templating features
- It allows to do segmentation based on our needs
- I would like to have more audiences
- Phone support for standard plan
- Allow to use our subdomain without buying from mail chimp
- Format new templates
- Create an audience and save for later
- Include links to social pages that are always there for me
- Add images, buttons, headers, footers, links and more
- A report of users that have unsubscribed
- Additional emojis
Monthly newsletters.
- Email templates.
- Customization of formatting.
- Ease of use/editing.
- Ease of use for formatting.
- Ease of putting together detailed newsletters.
- Easier photo uploading.
Rethink your pricing and I would look at buying this but it's too expensive for a small business
- Free mailing list
- Setting up forms
- I find it hard to navigate
- The automation is fiddly
- The mailing list is difficult to navigate
- They used to be good then they changed to being really expensive
Mailchimp: Your go-to platform for online E-Mail Marketing!
However, it also has a few downsides. The confusing interface makes it a bit difficult to create a quick workflow. This becomes especially apparent when you want to send out a full campaign quickly. Also, the overall design looks a bit dated, especially in 2023. Even though it has everything you need, from email designer, campaign editor and contact list is present and working perfectly, it feels a bit like working with older software.
If you can look past this, you are presented with a solid piece of email marketing software that will help you to create valuable connections with your clients.
ou will not be disappointed for sure.
As an extra, if you are a small company, helping clients to create their email marketing campaigns, Mailchimp has a solid way of connecting them with your account, so you can manage everything that is agreed with your clients.
- As a client portal to guide them with marketing emails
- As a solid CRM system
- As your main marketing email software to connect with future clients.
- The design is a bit outdated. Not a big problem per-se, but it sometimes feels a bit out of place in 2023
- Some functionalities are a bit hidden in the menus. Even when you think you know where they are, it still feels counter intuitive to have to look for them.
Especially the free version gives you a good overview of the possibilities of everything that you might need to get started with online marketing.
Once everything is setup properly, you will not be disappointed and will be using this great piece of software will guide you for years in your online work.
Get Your Busy Marketing Team's Time Back with Mailchimp
- Clean designs
- Organize marketing campaigns in one place
- Schedule email blasts
- Add or remove email addresses from campaign
- Targeted marketing
- Templates and being able to reuse your own work
- Lacks a dark mode for users when setting up campaigns
- Lots of options but can be overwhelming to find the specific ones you want
- Lack of transparency on where AI-created materials come from
Great tools for starting out, gets expensive over time
- Their new AI tools have helped our staff when they have writers block
- I like that we can use one platform for email and text
- Reporting and analytics
- They struggle with data cleaning
- Their pricing is a bit expensive
- some of their best features are for their higher tiers
One of the best email marketing tools on the market
- Ease of use
- Great customer service
- able to optimize campaigns with ease
- A/B Testing Improvements
- Improved Deliverability Insights
- Enhanced Analytics and Reporting
Why we love (but no longer use) Mailchimp
- Attractive Design Capabilities
- Easy way to store templates and make building new newsletters easier
- Easy to access breakdown of how many opens
- I would like to immediately edit the design and content of the email before deciding on a subject/ highlighted text
- I would like to size images visually instead of typing in dimensions to a separate window. I want to use a pull tab to move the image around the screen.
- In the list of email campaigns I wish the list was accompanied by a visual of the email instead of just the internal title
Great Choice for Email Marketing
- Segmentation
- Email Marketing
- Landing Pages
- Costing
- Mobile Engagement
- Customer Behaviour Reports