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Mailchimp

Mailchimp

Overview

What is Mailchimp?

Mailchimp is the email marketing and marketing automation platform. Most email marketing platforms tell you how your campaigns perform, but Mailchimp goes a step beyond and tells you why by analyzing the data from half a billion emails sent through…

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Recent Reviews

MailChimp review

8 out of 10
October 18, 2023
Incentivized
We are using Mailchimp for email marketing and website automation. Using its drag and drop editor, the marketing team and the customer …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 27 features
  • Email deliverability reporting (450)
    8.4
    84%
  • WYSIWYG email editor (429)
    8.1
    81%
  • List management (451)
    7.9
    79%
  • Standard reports (446)
    7.9
    79%

Reviewer Pros & Cons

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Pricing

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What is Mailchimp?

Mailchimp is the email marketing and marketing automation platform. Most email marketing platforms tell you how your campaigns perform, but Mailchimp goes a step beyond and tells you why by analyzing the data from half a billion emails sent through the platform every day to offer personalized…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://mailchimp.com/pricing/marketing…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Constant Contact?

Constant Contact is a full-featured email marketing solution with capabilities such as social media integration, drag-and-drop editing, and real-time reporting. It is a bulk email tool designed for SMB customers. Since 2019, Constant Contact also offers marketing automation features, a website and…

What is Klaviyo?

Klaviyo is a marketing automation platform that helps businesses to centralize and use every piece of their customer data. With Klaviyo, businesses can combine customer data with more than 300 native integrations to automate personalized email and SMS communications that make customers feel seen.…

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Features

Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns, and track results.

8
Avg 7.7

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

9.1
Avg 7.8

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.4
Avg 7.6

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

8.5
Avg 7.5

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

7.6
Avg 7.5

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.1
Avg 7.6
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Product Details

What is Mailchimp?

Mailchimp is an Email Marketing and Automations platform for growing businesses. The solution boasts users among more than 12 Million customers around the world who launch, build, and grow their businesses with Its marketing technology, customer support, marketing content and data-driven recommendations. Mailchimp’s marketing platform allows users to get online and start selling, connect with and grow their audience, and create multichannel marketing campaigns across email, social media, landing pages, ads, and websites.

Businesses including TEDTalks, Shutterstock, Boston Market, Nikon India use Mailchimp to drive revenue through emails. Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, Seattle, and Santa Monica, Mailchimp has 1,200+ employees. In 2021, Mailchimp was acquired by Intuit.

Mailchimp Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Third-party software integrations

Mailchimp Screenshots

Screenshot of Offers recommendations on new ways to engage with an audience based on proven automation strategies specific to the business with pre-built journeys.Screenshot of Its Creative Assistant gets to know the user's brand and then creates designs for it, helping to drive attention and traffic.Screenshot of Mailchimp helps win customers by recommending ways to get more opens, clicks, and sales.

Mailchimp Video

Mailchimp Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, Spanish, French, Portuguese, German, and Italian.

Frequently Asked Questions

Mailchimp is the email marketing and marketing automation platform. Most email marketing platforms tell you how your campaigns perform, but Mailchimp goes a step beyond and tells you why by analyzing the data from half a billion emails sent through the platform every day to offer personalized recommendations for improving content, targeting, automations, and driving revenue using emails

Mailchimp starts at $0.

HubSpot Marketing Hub, Mailigen, and Emma by Marigold are common alternatives for Mailchimp.

Reviewers rate Integration with Salesforce.com highest, with a score of 8.9.

The most common users of Mailchimp are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(2550)

Attribute Ratings

Reviews

(1-25 of 486)
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Score 1 out of 10
Vetted Review
Verified User
Incentivized
We use it to send a newsletter and manage subscribers.
Now that it is owned by Intuit I really can't recommend it for any scenario. In my opinion, it seems most popular among those who lack technical skills and go for the easy option.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Mailchimp is a fine email marketing platform if you want to implement simple email marketing. Things like simple newsletters or basic autoresponders. As soon as you start getting into more complex automation, Mailchimp is lacking. The journey builder doesn't have enough branching ability or trigger abilities, and the automation that can be built is relatively basic.
  • Email Marketing.
  • Auto-Responders.
  • Integration
  • Automation Journeys.
  • Attribution Tracking.
Mailchimp is a great tool for basic email marketing. It is affordable and doesn't break the bank. For small businesses that are simply looking to send a monthly newsletter, Mailchimp is a great option. For anyone looking for a more integrated tech stack solution, there are better tools out there.
October 25, 2023

My Mailchimp Review

Frank Emerson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Mailchimp is an integral part of our marketing strategy. We use it primarily for email marketing campaigns. It helps us reach our customers and subscribers with targeted messages and newsletters. We find it incredibly helpful in maintaining customer engagement and retention. In terms of the business problems it's helping us solve, we use it to create and send visually appealing emails, monthly newsletters, automate follow up and to track performance metrics.
  • Robust email automation
  • A/B testing
  • Analytics and reporting
  • Marketing using multiple channels
  • Simple to use interface
  • The process of adding new contacts needs to be worked on so it takes less clicks to get the job done.
  • The admin user interface design needs some refinement.
  • I think the customization is rather limited.
One of the major strengths of Mailchimp is email automation. It's very robust and allows highly targeted and personalized communication with subscribers. Another area where Mailchimp performs really well is in A/B testing. Mailchimp also excels in analytics and reporting. With the analytics tool, it's easy to get in depth insights into the performance of email campaigns. The generated reports help with decision making that leads to continuous improvement.
George Bounacos | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We publish two weekly newsletters that we fulfill through MailChimp. The list management functions work perfectly fine. People are to sign up or change their preferences without issue. We never get non-delivery complaints, and that's a big deal.

Mailchimp is a rock-solid performer in the basic functions of getting a newsletter into subscriber email boxes, which is all we use it for, and that's why we haven't really considered alternatives in so long.
  • Basic contact management
  • Fulfillment
  • Basic, one-click poll functions
  • The interface remains a cluttered, non-intuitive mess. That's true from the haphazard way features are organized to the actual email layout.
  • Analytics have never been a priority, and I don't see that changing with Intuit's new ownership. I'm very frustrated over the limited choices for reporting, even when using third-party solutions. If I needed that function, I would not use MailChimp.
  • I would love to develop a workflow screen that lets me focus on the things that I use all the time. Customizing the interface where the content actually goes into the software would help.
  • I never understood why we couldn't import a document into a MC template. At best, we're spending time copying-and-pasting from one app into MC.
Content heavy newsletters like ours that run 750-1,000 words seem more suited to other, new platforms. Everything from the way that onboard hints try to cut wordcount to the editing pane and email layout being two separate items makes using MC difficult.

Integrating with top companies in different space would be a no-brainer. When I briefly tried one of MC's competitors, I was stunned to see it offer a one-click import into WordPress. Automatically publishing to social media would also be a nice benefit.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Mailchimp for e-newsletters to keep in touch with customers. Also used to promote upcoming events and special contests. Need to keep top of mind and share info about new things with our list of past customers and those that just signed up for more details. Also reminders that an event is coming up soon.
  • Templates make it easy to copy last email campaign and edit
  • Helpful to be able to resend last campaign to people that signed up after that
  • Editing the templates is easy to do
  • Sometime the photos don't show up correctly
  • Some metrics that would be helpful are in higher paid tiers, irritating to see suggestions then they don't show until you pay more (title suggestions)
Good place for businesses new to email marketing to start. Easy to grow your list and add more. Gives you some stats on open rates, etc. Easier to use with templates for the less tech-savvy
Lisa Reinhart | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Mailchimp to send community newsletters and marketing related materials (non business docs). It works well for us because it is a light lift in training, allows us to connect other products that we use and we can easily send out nice looking pieces. We really needed a product that our volunteer board could use to engage with our members and encourage involvement in events like parties and get togethers but also work to set up things like neighborhood clean up days.
  • Manage mail lists, opt ins and opt outs
  • Provide basic deliverability reporting and allow for resends
  • Is really easy to train a basic user
  • There isn't a lot of flexibility in templates - so sometimes we have to be creative to make them work
Mailchimp is ideal for a small non profit or a small business just getting started. It lets you reach your audience and stay within the parameters of compliance (which many aren't aware exists). However if you are really interested in getting into the weeds and using things like audience segmentation, variable content, lead journeys etc - you need to either invest in a higher level version of MC or look at alternative products. Email Marketing Matters!
October 18, 2023

MailChimp review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using Mailchimp for email marketing and website automation. Using its drag and drop editor, the marketing team and the customer teams are able to quickly create responsive email designs and then blast it to the relevant audience by quickly uploading database of audience emails into the platform. The platform is very easy to use and offers deep analytics capabilities. Similarly, we use it to create landing pages for the campaigns and test and analyse their performance.
  • Responsive Email Design
  • Email marketing and analytics
  • Webpages creation
  • Database management and cleaning
  • Form management
  • Customer support is not at all active
Very well suited to quickly create and launch new email campaigns, build responsive designs and test them. It is also very easy to build pages and start active campaigns to generate more buzz and leads.
Faisal Darbar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Mailchimp as my primary email marketing tool. For small business startups it may not be possible or within the budget to invest in email marketing when they are not confident of the ROI. Three plan of Mailchimp addresses this specific problem where users can start free and pay as and when they grow bigger. Mailchimp let's me integrate a mailing list on my website where I collect email addresses and then send our newsletters to those who would like to follow my business.
  • Mailchimp allows you to manage your mailing list really well. You can subscribe people, unsubscribe people manage the mailing list directly into segments, and what not.
  • Mailchimp has features where you can create campaigns based on your mailing lists and send out newsletters to your subscribers based on a multitude of parameters that you can setup. Such as send email daily, weekly, monthly and they also have event based mails that you can send out.
  • Mailchimp also has a feature where you can design your emails. The look and aesthetics are very important when sending emails to your subscribers and all those needs are addressed here.
  • I have not faced any issues with Mailchimp recently. But, when I just started out with them the main issue that I had faced was that they simply banned my account thinking that I was a spammer. I could not get in touch with them and there was no way that I could have my business email which I had purchased up and working with them. I am not sure whether this should be categorized as a negative point but nevertheless, I thought I'd mention it.
  • Another area where Mailchimp could improve is that they don't have a good plugin for WordPress. We need to rely on third party shady plugins which do a better job and at the end of the day, this is not good practice considering website security.
  • Lastly, they are now getting into all sorts of other features such as CRM and what not, they are not keeping things focused and simple. They could improve in this area by making the portal a little more intuitive of the added capabilities of the platform.
Well for me Mailchimp is the go to email marketing tool. If you are a startup business looking to get into email marketing and you have a mailing list with less than 2000 subscribers, it it a great place to start. You could however look at the capabilities of other service providers in case you have a much bigger mailing list. Having said that one important reason why I would recommend Mailchimp over many other service providers is their policy on spam. They maintain things so that everything works as expected for the genuine businesses that just want to connect with their subscribers genuinely.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our company’s marketing professionals use Mailchimp to send out email campaigns, mostly for cold outreach and feature updates. we also use it to send out quizlets and interactive standalone modules which we have integrated with outside platforms for. since the primary users are non-technical they tend to rely on myself as a technical assistant for getting automation and integration stuff set up.
  • campaign management
  • access control
  • content development
  • automated workflows
  • confusing UI
  • KPI visibility
Mailchimp is better for more vanilla marketing campaigns which don’t require much special logic or business requirements. for more complex workflows i would recommend another tool.
Kèlene Poyurs | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We have implemented MailChimp for many clients who aren't yet ready for a full-on CRM. The core functionality in terms of email marketing, basic list segmentation and basic functionality makes it an ideal starter system for clients, or for those who don't need a really robust suite of tools. What is there is fully functional and user-friendly.
  • Easy to create attractive mailers within a relatively simple framework
  • Basic automations are extremely easy to create
  • Quite user-friendly for people who have limited marketing experience
  • Easy search functionality and basic segmentation
  • Though easy to create, it's difficult to create truly customized mailers unless you're uploading HTML which is too fiddly
  • The email reporting isn't particularly robust
  • There are loads of features, but other email marketing and automation platforms do them better
  • The pricing can be a bit deceptive, and become steep very quickly
  • Not very intuitive
As mentioned previously, MailChimp is great for people with small databases and ecommerce stores who are just getting into email marketing. For people who need a larger database or a more robust set of tools, there are better options out there. While user-friendly, there are some things that are hard to find or unintuitively placed within the menus which can make it challenging to get the full benefit of your plan. Definitely a great first platform.
Sushant Kumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Engaging our clients via email is one of the critical parts for us to increase the key metric of bookings per client. We use Mailchimp for both types of campaigns, activating and retaining clients. Activation happens while onboarding clients and ensuring clients reach a particular stage and get value from our product and service. Drip campaigns within Mailchimp are what we use to create a series of emails to take clients through different features and options and regular email updates with a mix of educational content on how they can increase their business.
  • Email automation is great, we use it for creating our drip campaigns
  • Drag & drop UI for drafting emails
  • A/B Testing to constantly increase open rates and click rates
  • Mailchimp is already great but some improvement with capturing form or user data would be beneficial
  • Integrations with other tools can be improved as well
Considering the cost and pricing, it's well-suited for someone getting started with email marketing. Most of the features are easy to use, and there are vast resources around anything to get started quickly. The marketing team doesn't need any particular training to use the product. I believe it's excellent for products which have a use case of keeping the audience engaged over email. Email marketing and automation can be handled pretty well within Mailchimp. If you are looking for additional capabilities, you must use the integration features or different tools with it.
October 16, 2023

Reliable and easy to use

Rebekah Longenecker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Mailchimp to add and manage our contacts and to send formatted newsletters for our customers to stay up to date on the new features that have been released. We also use it to send out campaigns.
  • Manage contacts
  • Quickly upload new contacts
  • Has lots of templates that can be used
  • Nothing to dislike at this time
Mailchimp is extremely user friendly and is easy to learn and navigate. It is great for tracking and seeing the open rates of emails.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Mailchimp in our church to send out email newsletters, prayer requests, and announcements to our congregation. We have also used it in the past to send emails to guests who visit our church for the first time. This was beneficial to us because we could see if the recipient opened the email rather than wondering if they got it or if it went into their spam folder.
  • Email Formatting
  • Contact Management
  • Product Usages Walkthroughs
  • "Send To" Contact Selection
  • Campaign Search Feature
Mailchimp is well-suited for any organization that needs to send out mass email campaigns. There are a few technical skills that are required to get an email looking clean and professional, but once you have some templates made, it makes it easy to send great-looking emails to your contact lists. If someone is not tech-savvy, they should be prepared for a steep learning curve and to find quality YouTube videos to help. I say this because I tried to help my church's secretary learn how to use our Mailchimp account once. Let's just say, I'm still the main guy sending the church's emails.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We used it for many years for casual newsletters once in a while. It works well and we like it. We also use it in conjuction with the Privy plugin pop-up for signups - this gets more clicks into MailChimp mailing lists. We also used it for many client sites and they got good results.
  • Collect signups
  • Create campaigns
  • Manage lists
  • Reports
  • Pop-up can be better - we use Privy for that instead
  • Easy way to cover all compliance in various countries
  • Better plan options - between the current price plans
We built a site for launching a new spa retail location and it helped building a mailing list. We integrated it with Privy pop-up tool and included in all promos, flyers, etc. to get signups. Also for another client we had a contest where signing up enters them into a draw to win a prize and that worked even better.
October 13, 2023

Does the job

Hannah Lister | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We use Mailchimp to contact customers who have signed up to a newsletter as well as for marketing purposes.
  • Storage and management of email lists in different categories
  • Integration with website forms to capture and store contact details
  • Clear, easy to use data on mailing success etc.
  • As a small company it would be good to have more flexible invoicing dependent on use.
  • It is not always clear on how to manage lists
  • Easier explanations on the type of sign up or storage of a contact
It works very well when sending out newsletters and to be able to tweak the newsletter for different audiences.
As a small company it can be difficult to know whether we are getting value for money as we do not send mailing on a frequent basis. Maybe there could be a pricing model based on usage?
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to market to warm leads and also to try and upsell high tier plans to our existing users. We also use it run targeted campaigns for leads from events and trade shows and partner organisations. It is also used to inform specific user groups about important changes and feature releases.
  • Great integrations
  • Easy to use templating features
  • It allows to do segmentation based on our needs
  • I would like to have more audiences
  • Phone support for standard plan
  • Allow to use our subdomain without buying from mail chimp
For generally good all round marketing campaigns which allows to target based on various segmentation rules and to run bespoke campaigns based on ever changing needs. It also is very useful to communicate with existing users to inform. Them of product changes and updates and potentially upgrade them and increase your ARR
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We love using Mailchimp. I have used other email marketing systems in the past and by far Mailchimp is the easiest to use. I can create beautiful templates, add images with a click, create a customer journey and update it anytime, schedule an email to go out later, and even find the best time to send it! I also like that there are web versions of the email saved so if I need to send to someone specifically, I can just send them a link.
  • Format new templates
  • Create an audience and save for later
  • Include links to social pages that are always there for me
  • Add images, buttons, headers, footers, links and more
  • A report of users that have unsubscribed
  • Additional emojis
We use Mailchimp for all of our email campaigns, both one-off campaigns and customer journeys. It works great for all of the needs that we currently have.
October 12, 2023

Monthly newsletters.

Score 9 out of 10
Vetted Review
Verified User
We use Mailchimp for monthly newsletters and client event alerts. We use it to keep in touch with current prospects, past clients, and families in our database. We also use it for client event invitations and reminders to increase attendance at our yearly client events. First, alerts go out about eight weeks in advance.
  • Email templates.
  • Customization of formatting.
  • Ease of use/editing.
  • Ease of use for formatting.
  • Ease of putting together detailed newsletters.
  • Easier photo uploading.
It is well suited for simple to moderately detailed newsletters, but less appropriate for photo-heavy newsletters. Good for basic to moderate newsletters, harder to add too much customization so we often use a third-party editing site to create our needed graphics/info graphs and then add them into MailChimp to send out to the audience.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use it to send our monthly newsletters, we also have some automated campaigns where someone wants to get a white paper and they sign up for it on Mailchimp.
  • Free mailing list
  • Setting up forms
  • I find it hard to navigate
  • The automation is fiddly
  • The mailing list is difficult to navigate
  • They used to be good then they changed to being really expensive
I think it's hard to work out the free version.
Maurice Hissink | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
When I used Mailchimp, it's main use was to help my clients to send out weekly and monthly newsletter.Both me and my clients where overall happy with Mailchimp as a mailing-system and a CRM.The main reason why Mailchimp is used, is because of it's simplicity. Although it seems a bit confusing at first to use the interface, when you find where all the main features are hidden, it is a breeze to work with.

However, it also has a few downsides. The confusing interface makes it a bit difficult to create a quick workflow. This becomes especially apparent when you want to send out a full campaign quickly. Also, the overall design looks a bit dated, especially in 2023. Even though it has everything you need, from email designer, campaign editor and contact list is present and working perfectly, it feels a bit like working with older software.
If you can look past this, you are presented with a solid piece of email marketing software that will help you to create valuable connections with your clients.
ou will not be disappointed for sure.

As an extra, if you are a small company, helping clients to create their email marketing campaigns, Mailchimp has a solid way of connecting them with your account, so you can manage everything that is agreed with your clients.
  • As a client portal to guide them with marketing emails
  • As a solid CRM system
  • As your main marketing email software to connect with future clients.
  • The design is a bit outdated. Not a big problem per-se, but it sometimes feels a bit out of place in 2023
  • Some functionalities are a bit hidden in the menus. Even when you think you know where they are, it still feels counter intuitive to have to look for them.
Even with it's negative sides, Mailchimp is still a solid piece of software that you should use for your marketing needs.
Especially the free version gives you a good overview of the possibilities of everything that you might need to get started with online marketing.
Once everything is setup properly, you will not be disappointed and will be using this great piece of software will guide you for years in your online work.
Courtney Birnbaum | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Before implementing Mailchimp, I inherited an incredibly basic email marketing system from the previous marketing team. The old system included only one image and link per email; I upgraded it to include multiple links on a single "image" through more advanced coding, but it was a time-consuming process that simply did not fit into our busy work schedule. Mailchimp changed everything for our marketing team. In addition to cutting down the time it took to create our email blast campaigns because everything was done in a single location, Mailchimp also streamlined the look of the email blasts into something more cohesive in appearance and accessible for screenreaders. Mailchimp also has a useful feature to implement your social media campaigns directly from your email campaigns, so that you can keep track of the messages you want your customers to hear in one location. Thanks to Mailchimp, I was able to accomplish my marketing campaigns in less time, freeing me up for work in other areas where my expertise is really needed. Mailchimp works for large marketing campaigns like Learfield's NCAA publications, but also for small projects I've worked with such as short film campaigns and even personal newsletters.
  • Clean designs
  • Organize marketing campaigns in one place
  • Schedule email blasts
  • Add or remove email addresses from campaign
  • Targeted marketing
  • Templates and being able to reuse your own work
  • Lacks a dark mode for users when setting up campaigns
  • Lots of options but can be overwhelming to find the specific ones you want
  • Lack of transparency on where AI-created materials come from
I recommend Mailchimp for most internet marketing campaigns. Mailchimp provides a free trial of their paid tiers, which allows you to find the right amount of features for the size of your business or audience. If you are mainly not sending email blasts, Mailchimp still has some features that can be useful to you, such as website customization, marketing design tools and advertising campaign management tools, but I would suggest a different creative program if you are not planning to take advantage of Mailchimp's email capabilities. Additionally, your budget may not allow you to pay for Mailchimp's top tier features, and you may be better served seeking alternative ways to get what you specifically need for your email blasts. Finally, Mailchimp may not be for you if you are already connected to a different email-generating service through your publishing platform or something similar. No need to buy a separate service if your website host provides what you need already.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use mail chimp for our local email and text marketing campaigns. We love using mailchimp to help us segment our consumer email databases so we can target are messaging to the correct audiences. Their analytics and reporting is awesome to help us how to improve our email marketing. We have been able to change our messaging and our contact timing.
  • Their new AI tools have helped our staff when they have writers block
  • I like that we can use one platform for email and text
  • Reporting and analytics
  • They struggle with data cleaning
  • Their pricing is a bit expensive
  • some of their best features are for their higher tiers
Mailchimp works super well for small to mid size businesses and organizations. It struggles with larger data sets and email lists. It works so well when starting out with email marketing and making fast improvements. But as your email database grows the costs for managing and send to your lists grows faster.
Darrell Canty | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Mailchimp has played a pivotal role in improving our organization's communication efforts. Its features for email marketing, automation, audience segmentation, and analytics have addressed critical business problems, resulting in enhanced engagement and a more streamlined workflow. We look forward to continuing our partnership with Mailchimp as we strive to build stronger connections with our audience and achieve our marketing goals.
  • Ease of use
  • Great customer service
  • able to optimize campaigns with ease
  • A/B Testing Improvements
  • Improved Deliverability Insights
  • Enhanced Analytics and Reporting
Mailchimp is a versatile and user-friendly email marketing platform that caters to a wide range of businesses and marketing needs. It excels in scenarios where simplicity, ease of use, and affordability are priorities. However, for organizations with highly specialized or advanced requirements, or those operating in regulated industries, it may be necessary to explore more specialized marketing tools or enterprise-level solutions.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We used Mailchimp for email campaigns. Our organization sent out two newsletters per week as well as one more in-depth newsletter that went out monthly. We used Mailchimp to type, and design these mailings before we sent them and then to track viewer metrics after the fact. Looking at viewer metrics helped us find areas of improvement and opportunities to narrow our audience.
  • Attractive Design Capabilities
  • Easy way to store templates and make building new newsletters easier
  • Easy to access breakdown of how many opens
  • I would like to immediately edit the design and content of the email before deciding on a subject/ highlighted text
  • I would like to size images visually instead of typing in dimensions to a separate window. I want to use a pull tab to move the image around the screen.
  • In the list of email campaigns I wish the list was accompanied by a visual of the email instead of just the internal title
If a client is hoping to write and put together visually engaging or complex newsletters Mailchimp is a great product. Mailchimp is a great starter product for teams interested in engagement metrics but not nercessarily to get deeply in the weeds with those metrics. I was the primary metric monitor in my company but, because we're a teeny team of 4, I was unable to dig in too deeply to those stats. Mailchimp was great for me to get simple and comprehensible statistics to use.We used Mailchimp for email campaigns. Our organization sent out two newsletters per week as well as one more in-depth newsletter that went out monthly. We used Mailchimp to type, and design these mailings before we sent them and then to track viewer metrics after the fact. Looking at viewer metrics helped us find areas of improvement and opportunities to narrow our audience.


Score 10 out of 10
Vetted Review
Verified User
Incentivized
We used it initially for email campaigns, though a bit costlier and doesn't support complex mobile app engagement options like Push notifications and in-app engagement, we planned to move out and use another tool. But it's one of the superior tools out there for your email needs, glad that they have also introduced landing page options now. Segmentation of your data is also relatively easy if you have your data stored in the right manner. I have always found the performance data to be more accurate for Mailchimp as compared to any other tool.
  • Segmentation
  • Email Marketing
  • Landing Pages
  • Costing
  • Mobile Engagement
  • Customer Behaviour Reports
For businesses on websites, focused only on Email Marketing Experiences and collecting data from that. Not very useful for mobile app companies given that you will end up using more tools. I have used this for the e-commerce brands that use Shopify, Woocommerce and even Magento. I struggled using this for app-based brands.
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