Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Cat avg: 7
Top Performing Features
Call recording
Automatic recording of inbound and outbound calls
Cat avg: 7.5
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Cat avg: 7.4
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Cat avg: 7.8
Worst Performing Features
Audio conferencing
Audio conferencing credentials for all on the system.
Cat avg: 7.9
Call reports
Historical call analysis and trending metrics
Cat avg: 7.8
Call screening
Ability to block numbers or send calls directly to voicemail
Cat avg: 8.6
HotTelecom Features from Reviews
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
10.0+35%
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 7.4
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7
Call reports
Historical call analysis and trending metrics
Category average: 7.8
Call Management
Customized phone system settings
10.0+28%
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 7.8
Call recording
Automatic recording of inbound and outbound calls
Category average: 7.5
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 7.8
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.6
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8
VoIP system collaboration
Team collaboration via cloud phone system
9.0+17%
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 7.9
HotTelecom Features from the Vendor
Cloud PBX
Vendor-reviewedHosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Call reports
Historical call analysis and trending metrics
Directory of employee names
Voice directory of all employees for self-service dialing
Call Management
Vendor-reviewedAnswering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Call recording
Automatic recording of inbound and outbound calls
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Call screening
Ability to block numbers or send calls directly to voicemail
Message alerts
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Vendor-reviewedAudio conferencing
Audio conferencing credentials for all on the system.
Additional Features
Vendor-contributedWide range of offered virtual phone numbers