#1 most frequent
United States of America
40.2%39 installations of 97
What is IBM Case Manager?
IBM Case Manager is a case management product that allows customers to resolve complex cases by providing persistent access to information, workflow, tasks, and analytics.
Categories & Use Cases
Product Demos
Who Buys & Uses IBM Case Manager
#2 most frequent
India
14.4%14 installations of 97
#3 most frequent
Canada
6.2%6 installations of 97
IBM Case Manager
Pros
- IBM Case Manager provide case builder to build customer solution that create your case types, workflows, relevant document types that connect with cases, and capability of authorizing people to access through different roles.
- IBM Case Manager provides lot extensive case REST API which allows applications to integrate with IBM Case Manager and Content Engine.
- IBM Case Manager comes with one of the admin client tool which is very easy for an administrator to manage the solution deployments.
Cons
- Integration with IBM BPM.
- Integration with Cloud
Return on Investment
- We have been seeing organizations who implemented ICM had faster processing of their transactions.
- We have been seeing organizations who implemented ICM found improved customer service
Other Software Used
IBM FileNet Content Manager