TrustRadius Insights
Identifix is a valuable solution that helps technicians increase productivity and solve customer concerns efficiently. The software …
Starting at $19 per month
View PricingOverview
What is Identifix?
Identifix in Roseville offers their automotive repair shop management system that features a database of vehicle breakage and repair information to guide diagnosis, as well as their virtual repair assistance.
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Get StartedPricing
Individual
$19
Cloud
per month
Business
$36
Cloud
per month
Business +
$45
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Identifix?
Identifix Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
- Cons
Identifix is a valuable solution that helps technicians increase productivity and solve customer concerns efficiently. The software provides access to critical information such as repair processes, wiring diagrams, TSBs, and other helpful data required for diagnosing and repairing vehicles. This function enables users to save time and increase the accuracy of repairs, making Identifix an excellent tool for mechanics.
In addition to helping technicians diagnose issues faster and more accurately, Identifix also comes in handy when creating accurate estimates for customers. The program shows the most common fixes for specific engine light codes and provides detailed service information for techs, ensuring accurate cost estimates. Furthermore, the quick and accurate symptom-based search function expedites problem resolution by providing possible solutions and test procedures to confirm suspicions. Consequently, Identifix has become a go-to resource for all labor times and R&R procedures, benefiting automotive repair shops across the board.
Comprehensive Database: Users have praised Identifix for its comprehensive database of repair information, which includes diagrams, wiring, and repair instructions all in one place. This feature has been mentioned by a majority of reviewers as saving them time and making their jobs easier.
Diagnostic Time-Saving: Many users have noted that the program's ability to pinpoint common pattern failures, causes, and testing steps is a valuable asset. The Symptom search function also works well and minimizes search time. Reviewers emphasize how this feature makes it easier for them to identify problems with vehicles efficiently.
Expert Guidance: A significant number of reviewers have highlighted the usefulness of Identifix's expert guidance features. User-submitted data is helpful, but the ability to call real-time for an expert to discuss diagnosis and repair is a great tool that many customers appreciate.
Difficulty finding information: Some users have found it challenging to locate specific information, such as labor times and specifications. Several reviewers have reported this issue with the software's search function.
Confusing interface: The program's interface is not always intuitive, leading some users to find navigation challenging. Many customers have expressed frustration with the software's layout and design.
Expensive cost: A major concern for several users is the high cost of Identifix, which they feel does not provide enough value for its price. Numerous reviewers have commented on the software's expensive monthly fee and additional costs for various features.