Name: IdSurvey
Rating: 10 (1 reviews)
Author: IdSurvey

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Development

Audit

Business Intelligence (BI)

Calibration Management

Collaboration

Communications Platform as a Service (CPaaS)

Embedded Business Intelligence (BI)

Environmental, Social, and Governance (ESG)

Interactive Voice Response (IVR)

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Recruitment Automation

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Observability

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Print

Metadata Management

Network Access Control (NAC)

Network Function Virtualization (NFV)

Network Performance Monitoring

Relational Database Management Systems

Remote Support

Security Awareness Training

Solid State Drives

Static Application Security Testing (SAST)

Traffic Switching

Virtual Private Network (VPN)

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Digital Analytics

Email Management

Email Marketing

Marketing Automation

Marketing Resource Management

Presentation

Real-Time Interaction Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Email Tracking

Sales

Certificate Lifecycle Management

Security

Forestry

HIPAA Compliance

Home Health Care

Insurance Agency Management

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### Survey Design
Users consistently highlight IdSurvey's survey design capabilities as a standout feature, emphasizing its ease of use and the wide range of question types available for customization. The software's ability to handle complex logical conditions and provide quality assurance for interviews is particularly lauded by reviewers. Additionally, the integration of CAPI, CATI, and CAWI modes offers users flexibility in conducting surveys across different platforms. Despite some minor drawbacks such as the inability to randomly select respondents, users find IdSurvey to be a powerful tool for creating and managing surveys effectively.

### Customization and Scripting
Users have varying opinions on IdSurvey's customization and scripting features. While some find the platform's ability to script questionnaires and create complex surveys without programming skills impressive, others highlight limitations in customizing the interface and building certain types of questions. The tool's export functionalities, particularly for SPSS, are noted as areas for improvement, along with the analysis of responses. Despite mixed feedback, many users appreciate the flexibility to design intricate surveys and the ease of quality control within the platform.

### User Interface
Reviewers have expressed mixed opinions regarding IdSurvey's user interface. While some users appreciate its simplicity and ease of use, others have highlighted areas for enhancement. Common praises include the intuitive graphical and scripting components, allowing for the creation of complex questionnaires efficiently. However, concerns have been raised about the limited options for file management within the interface and the challenges faced in exporting data to SPSS. Additionally, users have noted the need for improved graphical elements and layout options to enhance the overall user experience.

### User Experience
Users consistently highlight the simplicity and ease of use of IdSurvey's user interface, praising its straightforward scripting capabilities and the ability to create complex questionnaires efficiently. The platform's agility and flexibility allow for the development of sophisticated surveys while maintaining a user-friendly experience. Additionally, the responsive and professional customer support further enhances the overall user experience, demonstrating a commitment to continuous improvement based on user feedback.

### Customer Support
Users unanimously praise IdSurvey's exceptional customer support capabilities. Reviewers consistently highlight the prompt and professional assistance provided by the support team, emphasizing their quick resolution of any issues or queries. The availability and expertise of the support staff are commended, with users expressing confidence in the team's ability to address even the most complex programming challenges. Additionally, users appreciate the proactive approach of the customer support in seeking feedback for product improvement, showcasing a commitment to continuous enhancement of service quality.

### Help Desk
Users appreciate the ease of integration of CAPI, CATI, and CAWI modes within IdSurvey's help desk system. The availability of data download in various formats and the option for OnSite data collection are also highlighted as valuable features. Additionally, the quick response and professional assistance provided by the support team have been consistently commended by users. The flexibility and continuous evolution of the software to meet specific client needs further enhance the overall help desk experience for users.

Users have found IdSurvey to be an invaluable tool for their research projects, especially in areas without internet connectivity. By allowing the creation of offline questionnaires, users have been able to gather data and conduct surveys even in remote locations. The software's user-friendly interface and outstanding support have garnered high praise from users, who appreciate the clarity and ease of use. The all-in-one functionality of IdSurvey has also been highly regarded, as it enables users to conduct surveys through various modes such as telephone, face-to-face, or online. Exporting survey data into different compatible formats has been seamless and convenient for users, contributing to their overall satisfaction.

The logical conditions feature provided by IdSurvey has proven particularly useful for organizing complex survey questionnaires. Users have also benefited from the comprehensive knowledge base offered by the software, which has been instrumental for new users getting up to speed quickly. The prompt and professional assistance provided by the support team has been greatly appreciated by users, ensuring that any questions or difficulties are addressed promptly. Additionally, the introductory training offered by IdSurvey has been well-structured and helpful in enabling users to develop sophisticated questionnaires.

IdSurvey has served as a valuable partner for over a decade, consistently adapting to clients' needs and regularly updating its software. This reliability and responsiveness have earned praise from users who value the proactivity of the IDWEB team. While some users have expressed concerns about certain limitations such as the inability to test questionnaires without tokens or print questionnaires in newer versions of the software, overall, they consider IdSurvey as a cost-effective solution that simplifies their survey work. From conducting market research to pre-electoral surveys, IdSurvey has proven its versatility and provided users with improved research results and enhanced quality assurance.

Limited customization options for interface design: Some users have expressed a desire for more flexibility in customizing the interface design, particularly in the CAPI version of the software.

Programming difficulty and lack of intuitiveness: Users have reported that the software can be less intuitive compared to competitors when it comes to programming. However, they noted that with some dedicated time for learning, it can become manageable.

Constraints on system functionality due to limited number of questions per page: There are limitations on the number of questions that can be included per page, which some users have found to impact the overall functionality and performance of the system.

User-friendly Interface: Users have consistently praised the intuitive interface of IdSurvey, which has been described as easy to navigate and utilize for different types of questions and survey tools. This positive sentiment is shared by a significant number of reviewers.

Wide Range of Customization Options: Many users appreciate the extensive options provided by IdSurvey, allowing them to customize their questionnaires according to their specific needs. This flexibility enhances the versatility of the tool and enables users to create surveys that align with their research objectives.

Excellent Customer Support: The software support team of IdSurvey is highly regarded by users for their quick response and efficient solutions to user queries and issues. Reviewers have expressed appreciation for the promptness and knowledgeability of the support team, highlighting their exemplary handling of problems.

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Enterprise Plans

BlockSurvey

IdSurvey

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Administration interface - questionnaire design

<div>IdWeb was founded in 2002. Since the beginning, we focused on developing a survey software and launched IdMonitor, the first survey software in the market that was completely Web-Based, accessible from any computer, without the need for any installation or configuration.</div><div>In just a few years IdMonitor became the most popular and appreciated survey software.</div><div>Our ten years of experience allowed us to face a new challenge and revolutionize the research area once again. This is how IdSurvey was born, an all-in-one CATI CAWI CAPI software that is extremely intuitive, created to easily manage any complex survey and to cut down the time-scale for the creation of the questionnaires.</div>

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

IdSurvey

Overview

What is IdSurvey?