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Users have found IdSurvey to be an invaluable tool for their research projects, especially in areas without internet connectivity. By …
Overview
What is IdSurvey?
IdWeb is a tech provider for market research operating since 2002. Their product, IdSurvey, is a multi-mode professional survey software specialized in telephone (CATI) methodology that also manages web (CAWI) and face-to-face (CAPI), all in a clean and modern interface.…
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What is IdSurvey?
IdWeb is a tech provider for market research operating since 2002. Their product, IdSurvey, is a multi-mode professional survey software specialized in telephone (CATI) methodology that also manages…
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Product Details
- About
- Competitors
- Tech Details
What is IdSurvey?
IdWeb is a tech provider for market research operating since 2002. Their product, IdSurvey, is a multi-mode professional survey software specialized in telephone (CATI) methodology that also manages web (CAWI) and face-to-face (CAPI), all in a clean and modern interface. It is available on cloud or premise.
IdSurvey Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Phone surveys
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Progression bar
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Drag-and-drop editor
- Supported: Changes to live survey
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: Social media integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: Anonymous responses
- Supported: Unlimited questions per survey
- Supported: Unlimited responses per survey
- Supported: Respondent restrictions
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Access controls
Additional Features
- Supported: In-built soft phone and dialer
- Supported: SMS Sender
- Supported: Email Sender
IdSurvey Screenshots
IdSurvey Competitors
IdSurvey Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android, Mobile Web |
IdSurvey Customer Size Distribution
| Consumers | 2% |
|---|---|
| Small Businesses (1-50 employees) | 48% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 10% |
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Users have found IdSurvey to be an invaluable tool for their research projects, especially in areas without internet connectivity. By allowing the creation of offline questionnaires, users have been able to gather data and conduct surveys even in remote locations. The software's user-friendly interface and outstanding support have garnered high praise from users, who appreciate the clarity and ease of use. The all-in-one functionality of IdSurvey has also been highly regarded, as it enables users to conduct surveys through various modes such as telephone, face-to-face, or online. Exporting survey data into different compatible formats has been seamless and convenient for users, contributing to their overall satisfaction.
The logical conditions feature provided by IdSurvey has proven particularly useful for organizing complex survey questionnaires. Users have also benefited from the comprehensive knowledge base offered by the software, which has been instrumental for new users getting up to speed quickly. The prompt and professional assistance provided by the support team has been greatly appreciated by users, ensuring that any questions or difficulties are addressed promptly. Additionally, the introductory training offered by IdSurvey has been well-structured and helpful in enabling users to develop sophisticated questionnaires.
IdSurvey has served as a valuable partner for over a decade, consistently adapting to clients' needs and regularly updating its software. This reliability and responsiveness have earned praise from users who value the proactivity of the IDWEB team. While some users have expressed concerns about certain limitations such as the inability to test questionnaires without tokens or print questionnaires in newer versions of the software, overall, they consider IdSurvey as a cost-effective solution that simplifies their survey work. From conducting market research to pre-electoral surveys, IdSurvey has proven its versatility and provided users with improved research results and enhanced quality assurance.
User-friendly Interface: Users have consistently praised the intuitive interface of IdSurvey, which has been described as easy to navigate and utilize for different types of questions and survey tools. This positive sentiment is shared by a significant number of reviewers.
Wide Range of Customization Options: Many users appreciate the extensive options provided by IdSurvey, allowing them to customize their questionnaires according to their specific needs. This flexibility enhances the versatility of the tool and enables users to create surveys that align with their research objectives.
Excellent Customer Support: The software support team of IdSurvey is highly regarded by users for their quick response and efficient solutions to user queries and issues. Reviewers have expressed appreciation for the promptness and knowledgeability of the support team, highlighting their exemplary handling of problems.
Limited customization options for interface design: Some users have expressed a desire for more flexibility in customizing the interface design, particularly in the CAPI version of the software.
Programming difficulty and lack of intuitiveness: Users have reported that the software can be less intuitive compared to competitors when it comes to programming. However, they noted that with some dedicated time for learning, it can become manageable.
Constraints on system functionality due to limited number of questions per page: There are limitations on the number of questions that can be included per page, which some users have found to impact the overall functionality and performance of the system.