Name: Voxco Survey Software
Rating: 9 (3 reviews)
Author: Voxco

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All-in-One Marketing

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Customer Journey Mapping

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### Survey Design and Creation
Users consistently praise Voxco Survey Software for its robust survey creation and design capabilities. They appreciate the user-friendly interface, diverse question types, and the ease of creating engaging surveys with themes and logic flow. Despite some limitations in question types and occasional delays in support responses, users find Voxco's survey design and creation tools to be efficient and effective for gathering valuable insights through well-crafted surveys.

### Survey Logic and Scripting
Users have expressed varied opinions regarding Voxco Survey Software's scripting and programming capabilities. While some users find the platform intuitive and easy to use for creating complex surveys with advanced logic, others have highlighted challenges with the interface, scripting efficiency, and responsiveness of support. The platform's ability to handle complex logic and offer a wide range of question types has been praised, but issues with scripting efficiency, interface design, and occasional data loss have been noted as areas for improvement.

### User Interface and Experience
While some users appreciate the drag-and-drop interface and intuitive features of Voxco Survey Software, others find the platform's user interface to be less user-friendly and more complex than competing survey tools like SurveyMonkey or Qualtrics. The learning curve to fully utilize Voxco's capabilities is noted as steep by some, with suggestions for improved documentation and ease of use. Despite mixed opinions, the platform's ability to streamline survey creation and offer advanced analysis and reporting features is acknowledged positively by users.

### Data Collection and Distribution
Users generally praise Voxco Survey Software for its robust data collection and distribution capabilities, especially in handling online surveys, telephone interviews, and efficiently gathering information from respondents. The platform's ability to integrate multi-mode surveys seamlessly and provide a user-friendly interface for designing surveys with minimal coding has been well-received. However, some users have expressed concerns about the platform's interface, citing issues with scripting efficiency and the time-consuming nature of certain tasks. Despite these challenges, Voxco Survey Software remains a popular choice for organizations seeking comprehensive data collection and distribution solutions.

### Data Analysis and Reporting
Users generally appreciate Voxco Survey Software's data analysis and reporting capabilities. While many find the interface easy to navigate and the survey builder user-friendly, there are some concerns about the complexity of the reporting feature. Some users feel that the dashboard and analytic platform could be more intuitive and user-friendly. However, overall, users acknowledge the software's ability to provide advanced analysis and reporting capabilities, allowing for quick and insightful data interpretation. The real-time reporting and dashboard features have been particularly useful in identifying market trends and patterns, enabling users to make informed decisions based on the data collected.

### Integration and Automation
Users have varying opinions on Voxco Survey Software's integration and automation capabilities. Some users appreciate the platform's automated features, noting its smooth interface design and the ease of learning even for those new to the field. However, concerns have been raised regarding the integration of the CATI and online survey sides, with instances of surveys not being flagged as complete across modes. This inconsistency has led to inefficiencies in data handling and sample management. While the platform offers a range of functionalities and flexibility, there are calls for improvements in integrating with other mainstream technologies to enhance security and data management.

### Customer Support and Onboarding
Users consistently praise Voxco Survey Software's customer support and onboarding assistance. The platform's customer success team is lauded for being readily available and going above and beyond to resolve any issues users encounter. While some users mention a slight learning curve during onboarding, they appreciate the comprehensive support provided by the customer support team and the availability of training workshops for additional guidance. This positive sentiment towards Voxco's customer support and onboarding services highlights the company's commitment to ensuring a smooth user experience.

### Project Management and Collaboration
User sentiment regarding Voxco Survey Software's project management and collaboration capabilities appears to be mixed. While some users appreciate the ease of creating and managing multimode projects with automatic synchronization and communication features, others express concerns about the platform's suitability for small projects with limited budgets. Additionally, there are mentions of sporadic support responsiveness, particularly during complex market research projects that may require extensive scripting. The ability to switch between different survey modes during fieldwork is highlighted as a positive aspect, but the lack of a free trial option and potential challenges for smaller-scale projects are noted as drawbacks.

### Online and Telephone Survey Modes
Users generally have mixed opinions about Voxco Survey Software's online and telephone survey modes. While some users appreciate the ease of conducting surveys through these modes and the flexibility they offer in data collection, others find the interface to be less intuitive and user-friendly compared to other survey platforms. The ability to program complex scripts and the unified CAWI and CATI platforms are highlighted as positive aspects, but concerns about the platform's reporting features and occasional bugs have been raised. Despite these drawbacks, some users acknowledge the platform's potential for improving work processes and obtaining reliable feedback from customers.

### Market Research Applications
User feedback on Voxco Survey Software's market research applications reveals a mix of perspectives. While some users appreciate its intuitive and user-friendly interface for setting up surveys quickly, others express concerns about the lack of advanced question types and the need for personal scripting for complex projects. The software's ability to facilitate multi-mode data collection, integrating telephone and online surveys, is highlighted as a significant advantage by users in the market research field. Despite some challenges with support responsiveness and email tracking limitations, Voxco's market research capabilities are acknowledged for streamlining survey research processes and enhancing strategic decision-making.

Users have made the following recommendations for Voxco based on their experiences with the platform: 

1. Voxco is highly praised for its suitability in conducting complex market research techniques such as Conjoint, Maxdiff, and shopping carts. Users have found it to be a powerful tool in this regard. 

2. Many users have had an amazing experience with Voxco Survey Platform and express their intention to continue using it in the future. The platform has proven to be reliable and effective in their survey efforts. 

3. Reviewers suggest that constructing a robust survey is key to obtaining excellent feedback through Voxco. They believe the platform offers great potential for those seeking excellence, excellent service, and reliability. Furthermore, users recommend giving Voxco a serious look, especially for conducting in-person surveys.

Overall, users recommend Voxco for its ability to handle complex market research techniques, its reliability, and its potential for providing excellent service in surveys.

Automated and Highly Functional Survey Platform: Users have praised Voxco's survey platform for being automated and highly functional, with multiple reviewers mentioning these aspects. The automated nature of the platform has allowed users to efficiently collect feedback from customers and improve their work. Additionally, the range of functionality provided by Voxco has been appreciated by users, as it has enabled them to easily program surveys, handle complex surveys with calculated variables, and create visually compelling surveys with various question types.

Click-and-Play Design Tool: Reviewers have highlighted the click-and-play feature of Voxco's design tool as a valuable aspect. This feature reduces coding errors and makes survey creation easier, which several users have found beneficial. By simplifying the process of designing surveys, the click-and-play feature saves time and allows users to focus on other important tasks.

Efficient Data Management Capabilities: Users have found Voxco's data management capabilities to be efficient, with particular praise given to the search engine feature. Several reviewers mentioned that this feature is helpful in retrieving desired information quickly. The efficiency of Voxco's data management capabilities has contributed to smoother workflows and improved productivity for users conducting market research surveys.

1. Support Issues: Some users have experienced difficulties with support, including unanswered tickets and disappearing follow-up queries. The lack of timely and consistent support has been a source of frustration and dissatisfaction for these users.

2. User Interface and Learning Curve: Several reviewers find the user interface of Voxco to be less intuitive compared to other survey platforms, leading to a steep learning curve. This has made it challenging for some users to navigate and utilize the platform effectively.

3. Limited Customization Options: Users have expressed disappointment with the limited customization options available in Voxco. Some have mentioned a desire for more customization options for report headings, while others have highlighted the need for personal scripting for question types not offered by Voxco out of the box. These limitations have hindered their ability to tailor surveys according to their specific needs.

Voxco has proven to be a valuable tool for running customer experience surveys, offering a range of capabilities for design, distribution, and analysis. Users have found the platform to be incredibly user-friendly, allowing both in-house and client surveys to be efficiently conducted with positive responses received. The software has significantly simplified the process of conducting survey research, enabling users to run product surveys and benchmark offerings. With Voxco, users can create engaging surveys with different question types and appealing themes, making it easier to gather the necessary data. Additionally, the platform's quick launch feature eliminates the need for external data analysis tools, facilitating efficient data collection. One of the standout features of Voxco is its ability to share survey insights across teams, empowering organizations to take remedial action and improve team performance. Moreover, the software's multimode capabilities enable seamless survey creation and management across various modes of data collection. Voxco has been especially beneficial in solving challenges related to managing callbacks and large samples of respondents. It is widely used by market research companies for a comprehensive suite of services including CATI, WAPI, PAPI, and online surveys. Users have lauded the responsiveness of Voxco's support team in promptly addressing any network issues that may arise. Overall, Voxco provides a cost-effective solution for gathering market research information while offering interactive features well-suited for hosting mobile surveys. Its versatility extends to delivering statistical feedback through online surveys as well as streamlining scheduling by gaining availability data from respondents. The software has proven valuable in collecting event-related feedback following live or online programs and supports convenient organization of agendas along with real-time reporting. Additionally, Voxco helps streamline project management by tracking interviewees and storing data from various projects in one system. The platform has been particularly effective in managing remote data collection projects when surveying hard-to-reach populations such as the homeless or drug users. It allows users to easily coordinate data collection processes across multiple cities for efficient management. One satisfied client has praised Voxco for its usefulness in building online surveys and collecting and reporting on the results. The software's lightweight design and compatibility with various devices have made it popular among users, who appreciate the ability to send survey responses directly to customers via email. Voxco's time-saving capabilities extend to sending out surveys for weekly meetings, and its customizable features accommodate complex logic with ease. All in all, Voxco has proven itself as a reliable tool for gathering feedback from a large number of people, facilitating easy analysis and searchability of information.

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Voxco Survey Software

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Likelihood to Recommend

Survey Format & Appearance

Survey Content

Survey Logic

Survey Reporting & Analytics

Survey templates

Themes

Custom logo/branding

Changes to live survey

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Voxco offers a survey platform that features one centralized database across multiple survey channels.








The company has been a global industry leader in survey software for over 25 years and has clients in over 30 countries. Additionally, Voxco has sales and support offices in Canada, USA, France, UK, Germany and Australia.

Voxco

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Features related to survey flow, or the logic that directs survey question order.

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Features related to reporting & analytics for survey results.

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Includes canned reports that allow users to generate and share accurate survey results.

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Voxco Survey Software

Overview

What is Voxco Survey Software?