Name: Introduction to innRoad
Uploaded: 2021-07-06T16:11:35.000Z
Duration: 1 min 33 s
Description: Introduction to innRoad

Help Desk

Web and Video Conferencing

Customer Support

Bug  Tracking

WebOps

Development

Business Intelligence (BI)

Collaboration

Visual Collaboration

VoIP

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

API Management

App Development

Browser

Cloud Storage

Component Content Management

Data Observability

Enterprise Architecture Management

Fraud Detection

Hosted Virtual Desktop

Hyper-Converged Infrastructure

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Interoperability

MLOps

Network Access Control (NAC)

Network Performance Monitoring

Remote Support

Requirements Management

Security Awareness Training

Session Border Controllers

Voice Recognition

Web Application Firewalls

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Business Card Scanning

Content Management

Content Marketing

Digital Signage

Direct Mail Automation

Email Management

Email Marketing

Event Registration

Marketing Automation

Marketing Resource Management

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Business Caller ID

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Intelligence

Sales

Data Loss Prevention

Insider Risk Management

Security

Commercial Drone

Construction Accounting

HIPAA Compliance

Multiple Listing Service (MLS)

Smart Cities

Utilities

Vertical-Specific

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### Customer Support and Service
Users consistently praise innRoad for its exceptional customer support and service capabilities. The support team is highly knowledgeable and efficient, promptly addressing any issues or queries that arise. Customers appreciate the ease of contacting support via email or phone, with quick responses that help resolve issues effectively. While some users have noted occasional system slowness, the overall consensus is that innRoad's customer support plays a significant role in enhancing the user experience.

### Training and Support
While some users appreciate the responsiveness and problem-solving skills of innRoad's customer care representatives, others express concerns about the need for extensive training, especially for staff unfamiliar with multiple channel management software. The lack of a dedicated training environment and the reliance on live data for training purposes have been highlighted as areas for improvement. Additionally, the inability to support external hardware like driver's license readers has been noted as a limitation in the training and support aspect of innRoad.

### Booking and Reservations
Users generally have a mixed opinion about innRoad's booking and reservations capabilities. While some appreciate the intuitive booking process on the customer side and the immediate live updates on the business side, others point out significant shortcomings. Reviewers highlight the lack of certain basic functions, such as email automation limitations and difficulties with credit card merchant service compatibility. Despite being considered an entry-level booking and property management tool with a good "bang for the buck," users suggest that innRoad could benefit from enhancements to better meet the needs of hotel operators and drive the bottom line using technology.

### Guest Management
User sentiment regarding innRoad's guest management capabilities appears to be a mixed bag. While some users appreciate the simplicity and automation of the system, others have raised concerns about issues such as inaccuracies in guest counts and difficulties in updating reservations. The system's group functionality has shown improvement over time, but there are still areas where users feel enhancements could be made to better cater to the unique needs of their businesses.

innRoad has proven to be an efficient all-in-one platform for property and rental management, reservations, and channel management. The tape chart environment has made it possible for staff training to be simpler, allowing new people to get up to speed quickly. In addition, coordination across the whole team has been dramatically improved with innRoad, from housekeeping up to ownership. It's one aspect that sets it apart from Guesty.

Another significant challenge addressed by innRoad's platform is inventory management processes. The monitoring of inventory is mobile and enables quick adjustments whenever necessary due to the auto-update features and alerts available in the system. Furthermore, it reduces data entry requirements since the platform functions as a reservations hub, payment hub, and system of record. However, some customers have reported difficulty with upgrading their travel agent set up where each update changes the original settings leading to challenges for users.

Real-time integration: Users appreciate the real-time integration of innRoad, as it allows them to manage their operations without any significant delays. Many reviewers have highlighted this feature and found it very useful.

User-friendly tape chart: The tape chart feature on innRoad is easy to use and user-friendly, according to many users. This feature provides a clean, full property view that makes managing reservations efficient for the staff.

Responsive customer support team: Many users have praised the customer support team of innRoad for being responsive and helpful. They are available through email or phone, always ready to help with whatever issues arise.

Limited reporting options: Some users have expressed frustration with the limited number of user-friendly reports available in innRoad, which makes it difficult to extract meaningful insights from the data. 

Inconvenient session management: Several reviewers have mentioned that they find it inconvenient to frequently log in throughout the day when using innRoad's session management feature. 

Difficulty using third-party credit card merchant services: A common complaint among users is that innRoad makes it difficult to use a credit card merchant service of their choice as the software's own service is the only one that works seamlessly with the booking engine.

innRoad in New York offers their flagship hotel management system featuring a booking engine and channel management, and PMS features such as guest and bookings management, and multi-site management features and analytics.

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Cvent Event Diagramming

innRoad

Hotel management software systems typically have many capabilities and are, in this respect, similar to ERP systems which are sometimes used instead.

Hotel Management

innRoad's Booking Engine

Introduction to innRoad

innRoad gives thousands of properties worldwide the tools they need to run a great business. Our hotel and property management system offers 24/7 live support, mobile optimization, a high converting booking engine, 100's of OTA connections in our channel manager and more! Customers see a 20% increase in direct bookings and a 10% increase in room revenue. Make the switch today! <a href="http://www.innroad.com/get-a-demo" target="_blank" rel="nofollownoopener">Get A FREE Demo</a>

The #1 Property Management System. Book a free demo with our team at www.innroad.com/get-a-demo

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Overview

What is innRoad?