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innRoad has proven to be an efficient all-in-one platform for property and rental management, reservations, and channel management. The …
Overview
What is innRoad?
innRoad in New York offers their flagship hotel management system featuring a booking engine and channel management, and PMS features such as guest and bookings management, and multi-site management features and analytics.
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What is innRoad?
innRoad in New York offers their flagship hotel management system featuring a booking engine and channel management, and PMS features such as guest and bookings management, and multi-site management features and analytics.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.innroad.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Introduction to innRoad
YouTube
innRoad's Booking Engine
YouTube
Product Details
- About
- Competitors
- Tech Details
What is innRoad?
innRoad gives properties worldwide the tools they need to run a business. innRoad's cloud-based (SAAS) system is accessible on and off site, with mobile capability. innRoad offers 24/7 live customer support, 100's of OTA connections via a channel manager, innRoad payments with no third parties, and a booking engine. Additional features include surge alerts, rate & demand management, unlimited training, and customizable reports.
The vendor states customers see a 20% increase in direct bookings, 10% increase in room revenue, and a seamless set-up process.
The vendor states customers see a 20% increase in direct bookings, 10% increase in room revenue, and a seamless set-up process.
innRoad Features
- Supported: 24/7 Live Phone & Chat Support
- Supported: Mobile Optimized Website & Booking Engine
- Supported: Channel Manager
- Supported: innRoad Payments
- Supported: Rate & Demand Management
- Supported: Unlimited Training
- Supported: Surge Alerts & Performance Reports
- Supported: Add-Ons & Rate Checker
innRoad Screenshots
innRoad Video
Introduction to innRoad
innRoad Competitors
- Cloudbeds
- Little Hotelier
- Guestline
- ResNexus
- Web Rez Pro
innRoad Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, United Kingdom, Ireland, Europe |
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
innRoad has proven to be an efficient all-in-one platform for property and rental management, reservations, and channel management. The tape chart environment has made it possible for staff training to be simpler, allowing new people to get up to speed quickly. In addition, coordination across the whole team has been dramatically improved with innRoad, from housekeeping up to ownership. It's one aspect that sets it apart from Guesty.
Another significant challenge addressed by innRoad's platform is inventory management processes. The monitoring of inventory is mobile and enables quick adjustments whenever necessary due to the auto-update features and alerts available in the system. Furthermore, it reduces data entry requirements since the platform functions as a reservations hub, payment hub, and system of record. However, some customers have reported difficulty with upgrading their travel agent set up where each update changes the original settings leading to challenges for users.
Real-time integration: Users appreciate the real-time integration of innRoad, as it allows them to manage their operations without any significant delays. Many reviewers have highlighted this feature and found it very useful.
User-friendly tape chart: The tape chart feature on innRoad is easy to use and user-friendly, according to many users. This feature provides a clean, full property view that makes managing reservations efficient for the staff.
Responsive customer support team: Many users have praised the customer support team of innRoad for being responsive and helpful. They are available through email or phone, always ready to help with whatever issues arise.
Limited reporting options: Some users have expressed frustration with the limited number of user-friendly reports available in innRoad, which makes it difficult to extract meaningful insights from the data.
Inconvenient session management: Several reviewers have mentioned that they find it inconvenient to frequently log in throughout the day when using innRoad's session management feature.
Difficulty using third-party credit card merchant services: A common complaint among users is that innRoad makes it difficult to use a credit card merchant service of their choice as the software's own service is the only one that works seamlessly with the booking engine.