Intelocate

Intelocate is a highly customizable operations platform designed to optimize task management, issue reporting, resolution, and communications for businesses. According to the vendor, Intelocate caters to professionals and industries such as telecommunications, retail, property management, security, and professional services.

Key Features

Task Management: According to the vendor, Intelocate allows users to effortlessly design and assign tasks to individuals, teams, locations, or the entire organization. Users can customize task templates, set due dates, priorities, and dependencies, and track task progress in real-time.

Issue Reporting: Intelocate offers the ability to create custom categories to monitor and track issues. The vendor states that issues are automatically assigned to relevant departments or personnel based on predefined rules. Users can also attach photos, videos, and documents to issue tickets and receive notifications for new submissions to track resolution progress.

Communications: The vendor emphasizes that Intelocate provides seamless communication with team members and stakeholders within the platform. All correspondence is logged in the respective task or issue ticket for transparency. Users can collaborate on tasks and issues through comments and @mentions and stay connected on-the-go with the mobile application.

SLA Automation: Intelocate allows users to add agreed ticket timelines for assignments with SLAs. The vendor explains that users can configure automations to flag tasks as overdue if the timeline is exceeded. Notifications for overdue tasks are received, and SLA performance can be monitored through reports and analytics.

Assign Users to Categories: According to the vendor, Intelocate enables users to assign viewers or approvers to specific categories. Viewers receive notifications for submitted tickets and can track their progress. Approvers must verify tasks before marking them complete, ensuring accountability and compliance.

Integrations: Intelocate offers a flexible API for seamless integration with other systems. The vendor highlights that users can pull data into Intelocate or push data from Intelocate to other platforms. Single sign-on (SSO) functionality can be enabled using providers like Azure AD or Okta, enabling streamlined data management and consolidation across systems.