What is Intouch Insight?
Intouch Insight offers a portfolio of customer experience management (CEM) products and services that promise to help global brands delight their customers, strengthen brand reputation and improve financial performance.
Intouch was founded in 1992 and works with over 300 brands in North America, offering its CEM software and services which include:
Intouch was founded in 1992 and works with over 300 brands in North America, offering its CEM software and services which include:
- customer experience management software
- survey software
- mobile forms software
- mystery shopping services
- operational and compliance audit services
- event marketing automation software
LiaCX™ is the customer experience management software in the Intouch Insight portfolio.
Benefits of LiaCX™ include:
- Identify areas of the customer journey in need of focus
- Mobilize all levels of the organization to take actions for improvement
- Track the impact of actions on business outcomes
According to the vendor, LiaCX™ collects and combines data in real-time from surveys, mobile checklists, mystery shopping, operational audits, social media, and call centers, and rapidly integrates data from third-party systems like Salesforce, Oracle, and SAP. All data is mapped to the customer journey and AI-powered features transform the data into meaningful CX insights. Organizations can take action on those insights to improve customer experience using patent-pending Action Campaign™ technology.
Categories & Use Cases
Technical Details
| Deployment Types | SaaS |
|---|---|
| Mobile Application | No |
| Supported Languages | English, French |
FAQs
What are Intouch Insight's top competitors?
MaritzCX, Qualtrics XM for Strategy and Research, and Medallia are common alternatives for Intouch Insight.