iOLAP Application Managed Services (AMS)

iOLAP’s Application Managed Services is designed to liberate an organization's resources from activities that don’t directly contribute to the bottom line, while still obtaining the highest performance from their critical data technology investments.

Quality

• Process standardization through consistent governance program
• Daily ops meeting
  
• Weekly delivery mgmt call
  
• Monthly performance review meeting
  
• Quarterly steering committee
  
• Improve reliability, availability, and response time
• Technical Manager
  
• Support Agents
  
• Specialists
  
• Development team
  
• Service Level Objectives (SLOs) to measure performance
• criteria used to determine a request’s priority
• criteria used to define when a request was initiated and completed
• roles & responsibilities for both parties ensure SLO compliance
• Metrics & dashboards to monitor performance

• 24x7 coverage, including 16 hours during a normal business day
• After hours/weekend support on call

• Services are elastic to accommodate business demand
• Ability to execute transformational initiatives

• Efficient use of resources (cost and utilization rationalized across the environment)
• Managed service arrangement committing to cost savings
• Utilize ‘best practices’ for work distribution