TrustRadius: an HG Insights company

iTouchVision Customer Service Solution

What is iTouchVision Customer Service Solution?

iTouchVision aims to offer a hub to manage all customer interactions and their communication calls coming from different mediums. According to the vendor, the product offers end-to-end customer management with simplified capabilities to store, record, analyse and search information.

Capabilities include:
Centralised platform for communication
Email management & integration
Data analysis with analytics
Detailed information for reference
Knowledge articles for quick solutions

Videos

Screenshots

Screenshot of Capture and view information in a simplified manner
Screenshot of Add user-defined fields to capture details
Screenshot of Handle customer cases with entire history
Screenshot of Automate business workflow rules

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Screenshot of Capture and view information in a simplified manner

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesUnited Kingdom, USA, Australia, Canada, India, Europe
Supported LanguagesMulti-language

FAQs

What are iTouchVision Customer Service Solution's top competitors?
Zoho CRM, Microsoft Dynamics 365, and Salesforce Agentforce Service are common alternatives for iTouchVision Customer Service Solution.