TrustRadius: an HG Insights company

iTouchVision Customer Service Solution

What is iTouchVision Customer Service Solution?

iTouchVision aims to offer a hub to manage all customer interactions and their communication calls coming from different mediums. According to the vendor, the product offers end-to-end customer management with simplified capabilities to store, record, analyse and search information.

Capabilities include:
Centralised platform for communication
Email management & integration
Data analysis with analytics
Detailed information for reference
Knowledge articles for quick solutions

Media

Capture and view information in a simplified manner
Add user-defined fields to capture details
Handle customer cases with entire history
Automate business workflow rules

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