TrustRadius: an HG Insights company

iTouchVision Customer Service Solution

What is iTouchVision Customer Service Solution?

iTouchVision aims to offer a hub to manage all customer interactions and their communication calls coming from different mediums. According to the vendor, the product offers end-to-end customer management with simplified capabilities to store, record, analyse and search information.

Capabilities include:
Centralised platform for communication
Email management & integration
Data analysis with analytics
Detailed information for reference
Knowledge articles for quick solutions

Media

Screenshot of Capture and view information in a simplified manner
Screenshot of Add user-defined fields to capture details
Screenshot of Handle customer cases with entire history
Screenshot of Automate business workflow rules

1 / 4

Screenshot of Capture and view information in a simplified manner