Ivrnet Central

Ivrnet Central is a software solution designed to simplify processes, streamline communication, and manage communities for organizations. It caters to a range of business sizes and is utilized by various professions and industries. According to the vendor, member associations, professional and trade associations, utilities, government/municipalities, enterprise communication, automation services, and First Nations communities benefit from the features and functionalities offered by Ivrnet Central.

Key Features

CallTracking: According to the vendor, users can utilize toll-free or local phone numbers for marketing campaigns or advertising and access real-time and historical campaign data reports.

Automated Call Center: The vendor states that users can automatically call and connect with imported contact lists, simplifying manual dialing tasks and reaching supporters, donors, and customers.

Auto Attendant: The vendor claims that the product can route calls based on the caller's location, provide an automated service attendant, and offer personalized greetings and call transfers to various departments.

QuickCall: According to the vendor, users can utilize this feature for high-capacity call out communications, such as planned or unplanned notifications, surveys, and emergency messages to thousands of residents.

QuickMessage: The vendor states that this feature serves as a mass communications tool for distributing custom messages to desktop and mobile devices, allowing for scheduling and communication preferences for notifications.

NexText: According to the vendor, this CRTC approved SMS advertising platform attaches text ads to local Transit system arrival times, reaching millions of users monthly.

2-Way Text (Concierge Service): The vendor claims that businesses can streamline communication with clients, employees, and vendors through two-way conversational texting.

Cloud-Based Call Routing (UM): According to the vendor, users can retrieve voicemails and faxes through a web interface, deliver them to email accounts, and support multiple users and departments.

Audio Conferencing: The vendor states that this feature allows multiple participants to join audio-only conferences, provides recording and playback, and offers moderator controls.

Call Masking: According to the vendor, users can protect personal phone numbers by masking them with temporary numbers for outgoing calls, ensuring privacy and security during interactions.