TrustRadius Insights for Atlassian Jira Align are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Atlassian Jira Align, formerly known as AgileCraft, is a versatile tool that helps teams align their Scrum efforts with overall strategy and maintain connectivity. Users have found that the software integrates seamlessly with the agile development process, allowing program managers to effectively prepare funding requests and demonstrate value for the invested money. With AgileCraft, teams can efficiently plan and manage deliveries, forecast budgets, and engage in multiple release planning at the program level. The software also enables teams to create informative dashboards and capture key metrics, facilitating effective presentations to higher management. On a day-to-day basis, AgileCraft assists with running daily scrum meetings and providing clarity on each team member's work. It further aids distributed teams by facilitating estimation using planning poker games and tracking action items in retrospectives. For scrum masters, assigning and tracking action items to stakeholders becomes a streamlined process. Moreover, AgileCraft proves invaluable in managing sprint ceremonies for distributed teams and provides program-level tracking for both value-added and cost-related aspects.
In addition to Jira Align, organizations find immense value in utilizing Jira as a project management tool. This software is widely adopted across various departments to streamline work tracking and coordination among Product, Engineering, and Business Operations teams. Particularly praised by software developers and other employees involved in product development, Jira effectively tracks work tickets while enabling progress monitoring, task assignment, and management of product support bugs and issues. Its versatility allows for easy communication of updates, statuses, issues, and requests across multiple internal teams. Technical teams greatly appreciate Jira's capability to accurately track and conduct their work while maintaining visibility across different teams. The software showcases its adaptability through customization options that suit organizations engaged in multiple IT projects simultaneously. By creating and tracking tickets for different projects, checking issue status, assigning tasks to multiple departments, and viewing work logs, Jira empowers organizations' project management endeavors. Furthermore, it acts as a database of past work, fixes, and a goal check and planner for releases per sprint. Notably, Jira Align facilitates the seamless linking of current developments to business outcomes without disrupting Agile teams' work, proving useful for company leadership. Additionally, Jira serves as an excellent tool for efficient management of Magento website developers by ensuring smooth tracking throughout the software development life cycle, including requirements finalization, sprint planning, execution, and delivery. With its ability to provide insights on upcoming release features and support the management of product release cycles, Jira proves invaluable in preparing the support team for new product features.
We use Jira Align to keep track of projects as a CRM team. Individuals will use a set template to write a business task which then will be added to the kanban board. The board is split into different countries so we can easily see what is happening where. We also divide the board by area, eg. Winback/retention upsell.
Pros
Organises team projects
Helps split up different project phases.
Keeps all project info in one place.
Integrates well with other software.
Cons
Annoying sometimes when tickets disappear.
Sometimes hard to search for old tickets.
Files sometimes do not pull through properly.
Likelihood to Recommend
Well suited to teams who need to easily see what projects are being delivered when. Some of my older colleagues have found it more difficult to use as they have found it not so straight forward and intuitive. I think overall though this is a good tool and great for managing workloads and testing.
We are thoroughly using this tool for our work management. Being a part of the product team, this tool is used extensively, and the complete development cycle is managed using Jira. Starting from the requirement specification to creating tickets based on the requirements, and right up to the last dev cycle, everything is updated on the Jira Align
Pros
Acceptance criteria
Development Cycle
Agile
Tracking projects
Cons
Clear dependencies being called out
Feature to omit changes
Detailed functionality to format the requirements with appropriate fonts, texts and images
Jira Align helps in Project planning based on agile concepts. It helps streamline the project management and tracking.
Pros
Feature Creation
Epic
Stories
Documentation
Cons
Customization to agile process
The software hangs at times
Better Integration with Jira
Better integration with confluence
Likelihood to Recommend
Jira Align is well suited for defining portfolio and program level epics. It helps business and technical stakeholders speak common language and streamlines delivery
Used for managing product release cycles, provides insight on upcoming release features so that we can prepare our support team to handle support issues around new product features
Pros
Great for scrum based projects
cross functional team collaboration
project planning
Cons
none that I can think of at the moment
Likelihood to Recommend
Well suited for all our project management needs as we use a sprint based methodology. Where it may not work is for our long term projects where deliverables are yet unclear
VU
Verified User
Project Manager in Customer Service (10,001+ employees)
Every bug reported internally by other employees at the company, or any bug found by the customer in our tool is filed on Jira. All the work-related planning, workflow of the fix, the bug life cycle, is tracked on Jira. The visibility is cross-team and other teams can track other teams' progress. There is also a feature of EPIC where a bug can be clubbed with other bug fixes under the same umbrella.
Pros
Product management
Program tracking
Cross team reporting
Cons
An easier interface
A plug and play button for access requests
Clutter free dashboards
Likelihood to Recommend
This product is useful for a team/company working with multiple customers. Employee count anywhere larger than fifty or sixty will be benefited [from] this. Considering this product is expensive(as I’ve heard) this will not serve [many] purposes to smaller companies and startups who are having a very less customer base and [fewer...] employees.
VU
Verified User
Engineer in Information Technology (5001-10,000 employees)
It is used across all SDLC-related projects to track the activities and progress of the projects. It is used as a database of all the work we have done in the past, fixes made. It is used as a goal check and a planner that gives a pretty good estimate revolving around releases per sprint.
Pros
Notifications
Tagging users
Category of activity
Cons
Attachment size
Hidden features
Sensitive to mistyped keys
Likelihood to Recommend
For any starters, the ease of access at a basic level is pretty adaptable, the tasks can be easily tracked for their progress and tagging users is really easy. Sprint planning becomes a piece of cake and adding/removing tasks is really easy too. Rightly replicates the Agile SDLC. The search engine is pretty fast and gives all related Jiras to the searched keyword.
VU
Verified User
Engineer in Information Technology (5001-10,000 employees)
We are using this tool for our Project Management and creating tickets in Agile based environment. We really love this tool for the easiness and helping us in calculating the story points. It also has a backlog feature that helps us to manage our tasks easily in day to day manner.
Pros
Story points.
Priority.
Time tracking.
Original estimate.
Sprint planning.
Epic link.
Linked issue feature.
Cons
Link opens in same window.
Temporary Stage of assigning tickets or two assignees to one task instead of sub task.
Sometimes difficult to search Task by Name.
Likelihood to Recommend
It is well suited because of easy navigation and quickly assigning the ticket to other user of the organization by informing over the email as well. Easy to create sub-task in the main task and assign it to different user for there particular activity. Sprint dashboard are quite easy to understand. I will definitely recommend this tool because of their user experience and wide acceptance.
VU
Verified User
Employee in Information Technology (5001-10,000 employees)
We use Jira across our Product, Engineering, and Business Operations teams in order to coordinate projects and create product roadmaps. We use it for sprint planning and assigning tasks and tickets between our engineering team. We also use Jira for product support bugs and issues. Jira helps all our teams stay organized and aligned on different projects.
Pros
Product roadmapping
Assigning tasks
Sprint Planning
Cons
Story pointing
Story writing
Reporting and dashboards
Likelihood to Recommend
Jira is ideal for product teams to align their teams and create product roadmaps. It is easy to pull tasks and projects from the backlog and have all items in one place so that they aren't forgotten. Jira is also very helpful for our engineering teams to assign technical tasks and assign story points to tickets so that they can create project estimates for product teams.
Jira is used across multiple business units within our organization, but not exclusively. Jira allows us to track and communicate issues/updates/statuses/requests across many internal teams. We also use Jira to build and manage extensive workflows that allow each team to understand their work, ownership and give visibility into time tracking. Jira ensures that all technical teams can accurately track and conduct their work with visibility across the teams that are not directly involved. Jira also allows for communication across these teams for questions and requests, so that everything does not have to be managed via never-ending email chains, etc.
Pros
Complex workflow creation.
Issue ownership.
Issue tracking.
Cons
Less complicated UI.
More consistent email tracking/notifications.
Better and more intuitive cloning options.
Likelihood to Recommend
Jira is a good tool to use to manage communication for a variety of teams that do not overlap on any other platforms. Jira allows for consolidation of issues and requests that need to be touched by many different resources. Jira's tracking capabilities are decent, although could be improved. Jira is also somewhat complex to use and has a lot of untapped functionality because it is not always fully explained or intro'd to teams.