Kimoby

Kimoby is a modern, DMS-integrated and automated communications platform that aims to enhance customer experiences and increase engagement for businesses in the automotive industry. This versatile solution caters to small to large-sized businesses in the automotive sector, including automotive dealerships, service centers, BDC teams, parts departments, and automotive OEMs. With its comprehensive features and seamless integration, Kimoby streamlines communication processes and improves operational efficiency for businesses in the automotive industry.

Key Features

2-Way Texting and Communication: Kimoby simplifies communication between businesses and customers with its two-way text messaging solution. It enables businesses to send appointment confirmations and reminders, conduct multi-point inspections and repair approvals with images and videos, provide recall and maintenance notifications with VIN matching, and upsell value-added vehicle services. Kimoby centralizes customer communications, boosts staff efficiency and collaboration, and increases service capacity.

Upselling: Kimoby automates upselling processes to increase revenue for businesses. Businesses can schedule automated text message campaigns based on customer profiles, past service history, and upcoming maintenance. Features include sending appointment confirmations reminders, adding personalized offers when appointments are confirmed, including videos and pictures to cost-justify additional services, and programming follow-up messages to customers who have deferred service maintenance work. Kimoby helps improve customer trust, boost credibility as a trusted service provider, and increase average ROs (Repair Orders) value.

Campaigns: Kimoby enables businesses to automate their marketing campaigns. It allows businesses to sync with their DMS (Dealer Management System) to clean up contact lists and use valuable data for personalized and targeted messages. Features include sending recurring maintenance and service appointment reminders, promoting special events and limited-time offers, and streamlining recalls and VIN matching. Kimoby reduces manual work and costs per lead, increases the number of ROs and average RO value, and facilitates F&I (Finance and Insurance) efforts.

Customer Satisfaction: Kimoby helps businesses manage customer satisfaction and online reputation. It automates the dispatch of service customer surveys or requests for online reviews, increasing the number of completed surveys and collecting valuable feedback. Features include instant notifications when negative reviews are posted, assigning team members to address customer problems highlighted in surveys or reviews, and rewarding loyal customers with personalized offers. Kimoby helps reduce the ripple effects of a poor customer experience, improves CSI (Customer Satisfaction Index) scores, and avoids margin penalties and compensation reductions.

Mobile Payments: Kimoby offers flexible and secure mobile payment options for businesses. It provides automatic customer validation to detect inconsistencies and prevent fraudulent transactions. Features include sending estimates with videos and pictures for immediate approvals, alerting customers when vehicles are ready for review and payment, and offering a range of payment options through credit cards, Apple Pay, and Google Pay. Kimoby helps businesses get paid faster, protect against fraud, and streamline the service checkout process.

DMS Automations: Kimoby integrates seamlessly with a business's preferred DMS to automate tasks and improve efficiency. It eliminates double data entry and automates manual tasks with seamless DMS integration. Features include sending personalized and targeted messages based on real-time customer data, assigning senior advisors to more important tasks, and increasing service capacity. Kimoby helps businesses save time, reduce overhead needs, and achieve higher CSI without added work.

Team Collaboration: Kimoby provides collaboration tools to improve communication and streamline operations within a business. It grants team members real-time access to job information, streamlines interdepartmental information sharing, and keeps customers informed with instant updates on their vehicle's progress. Features include establishing better bridges between service advisors, mechanics, and parts specialists, storing critical customer files for fast access, and reducing the workload in managing work orders, warranty claims, and recalls. Kimoby improves team operations, enhances the service journey experience, and eases pressure on staff with more streamlined workflows.

Video to Customer: Kimoby enables businesses to send videos to customers for increased transparency and improved communication. It allows businesses to use videos to effectively explain the benefits of additional repair or service requisitions. Features include enabling customers to accept or decline recommendations, offering the ease of mobile payments, and scheduling timely post-service messages to gather customer satisfaction regarding add-on services. Kimoby enhances customer trust, improves transparency, and provides a better customer experience.