Name: Kimoby
Price: 349 USD
Author: Kimoby

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Service Mesh

Development

Alumni Management

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Cost Management

Cloud Storage

Database Performance Monitoring

Email Verification

Fraud Detection

IP Address Management (IPAM)

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed IT Service

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Network Simulation

NoSQL Databases

Rack Servers

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Digital Rewards

Email Marketing

Marketing Automation

Online Proofing

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

API Security

File Integrity Monitoring

Security Orchestration, Automation and Response (SOAR)

Security

Animation

Construction Management

Debt Collection

ID Card

Last Mile Delivery

Municipal

Vertical-Specific

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### SMS Marketing Strategies
Users appreciate Kimoby's text messaging capabilities for streamlining communication with customers. The ability to send quick texts and multimedia files efficiently caters to both small and large businesses. While some users have experienced occasional issues with message delivery accuracy, the overall consensus is that Kimoby's SMS marketing strategies offer a convenient and effective way to engage with clients. The customizable campaigns and automated replies further enhance the user experience, making communication with customers a breeze.

### Customer Communication
Users generally praise Kimoby's customer communication capabilities. They appreciate the ease of use and quick communication with customers, noting that same-day service conversions have significantly increased. However, some users have experienced issues with replies going to the wrong user, leading to confusion and potential delays in communication. Despite this, the majority of users find that Kimoby's customer communication feature enhances their ability to connect with customers efficiently and effectively.

### Mobile Marketing Solutions
Users appreciate the convenience of Kimoby's mobile marketing solutions for sending photos and videos to customers, facilitating clear communication and enhancing the customer experience. However, some users have reported occasional issues with file attachments, particularly with larger files exceeding 2 MB. Despite this drawback, the overall consensus leans towards the effectiveness of Kimoby's mobile marketing solutions in streamlining communication processes and providing visual aids to customers.

### Appointment Scheduling and Reminders
Users consistently praise Kimoby's appointment scheduling and reminders features. They appreciate the ease of use and the efficiency it brings to managing appointments and sending reminders. However, some users have noted minor issues with synchronization between different systems, leading to delays in updating appointments. Despite these challenges, the majority of users find that Kimoby's appointment scheduling and reminders functionality greatly improves their ability to communicate with customers and manage service appointments effectively.

### Payment Processing
Users consistently praise Kimoby's payment processing capabilities. The ease of use, quick payment collection, and ability to offer various payment options have been highlighted as significant advantages. However, some users have expressed concerns about payment security and limitations with certain credit cards. Despite these minor drawbacks, the general sentiment leans towards the effectiveness and convenience of Kimoby's payment processing features.

### Real-time Customer Support
Users consistently highlight Kimoby's real-time customer support as a standout feature, emphasizing the platform's ability to facilitate instant and efficient communication with customers. The quick response times from the support staff are particularly appreciated, with users noting that issues are addressed promptly and effectively. The convenience of being able to reach out to clients instantly and receive timely assistance contributes to a positive user experience. Additionally, the ease of setting up automated messages and the availability of support for any setup issues further enhance the overall perception of Kimoby's real-time customer support capabilities.

### Customer Engagement Techniques
Users consistently praise Kimoby's ability to engage customers quickly and conveniently, enhancing their overall experience with the product. The efficient communication channels provided by Kimoby, such as text messaging, have been particularly well-received by customers who value timely responses and convenient interactions. Customers appreciate the ease of reaching out to the company and the prompt resolution of any issues they may encounter. The emphasis on digital solutions like Kimoby Pay for after-hours transactions has also been highlighted as a beneficial feature by users. In summary, Kimoby's customer engagement techniques have garnered positive feedback for their effectiveness in facilitating smooth and efficient interactions with customers.

### Client Relationship Management
Users unanimously praise Kimoby's effectiveness in client communication and interaction. The platform's client relationship management capabilities are highly regarded for their user-friendliness and convenience. Clients appreciate the quick and efficient communication facilitated by Kimoby, enabling businesses to maintain strong connections with their clientele. The ability to engage with clients through automated messages and receive prompt responses has significantly improved overall client satisfaction. Kimoby's client relationship management features have proven to be an invaluable asset for businesses looking to streamline their communication processes and enhance customer relationships.

Based on user reviews, here are the three most common recommendations for Kimoby:

1. Follow the walk-through: Users suggest following the walk-through when first joining Kimoby to become aware of all the features and benefits. This helps users fully understand how to utilize the platform effectively.

2. Give it a trial: Users recommend giving Kimoby a trial before using similar services. By testing it out, users can determine if it meets their specific requirements and is a suitable fit for their business needs.

3. Ensure compatibility: It is advised to ensure compatibility with your current internal database before using Kimoby. This helps seamlessly integrate the system into existing workflows and ensures efficient communication processes within your organization.

These recommendations emphasize the importance of understanding all the features, exploring the platform through a trial, and ensuring compatibility with existing systems for effective communication using Kimoby.

Kimoby is a modern, DMS-integrated and automated communications platform that aims to enhance customer experiences and increase engagement for businesses in the automotive industry. This versatile solution caters to small to large-sized businesses in the automotive sector, including automotive dealerships, service centers, BDC teams, parts departments, and automotive OEMs. With its comprehensive features and seamless integration, Kimoby streamlines communication processes and improves operational efficiency for businesses in the automotive industry.

## Key Features

**2-Way Texting and Communication**: Kimoby simplifies communication between businesses and customers with its two-way text messaging solution. It enables businesses to send appointment confirmations and reminders, conduct multi-point inspections and repair approvals with images and videos, provide recall and maintenance notifications with VIN matching, and upsell value-added vehicle services. Kimoby centralizes customer communications, boosts staff efficiency and collaboration, and increases service capacity.

**Upselling**: Kimoby automates upselling processes to increase revenue for businesses. Businesses can schedule automated text message campaigns based on customer profiles, past service history, and upcoming maintenance. Features include sending appointment confirmations reminders, adding personalized offers when appointments are confirmed, including videos and pictures to cost-justify additional services, and programming follow-up messages to customers who have deferred service maintenance work. Kimoby helps improve customer trust, boost credibility as a trusted service provider, and increase average ROs (Repair Orders) value.

**Campaigns**: Kimoby enables businesses to automate their marketing campaigns. It allows businesses to sync with their DMS (Dealer Management System) to clean up contact lists and use valuable data for personalized and targeted messages. Features include sending recurring maintenance and service appointment reminders, promoting special events and limited-time offers, and streamlining recalls and VIN matching. Kimoby reduces manual work and costs per lead, increases the number of ROs and average RO value, and facilitates F&I (Finance and Insurance) efforts.

**Customer Satisfaction**: Kimoby helps businesses manage customer satisfaction and online reputation. It automates the dispatch of service customer surveys or requests for online reviews, increasing the number of completed surveys and collecting valuable feedback. Features include instant notifications when negative reviews are posted, assigning team members to address customer problems highlighted in surveys or reviews, and rewarding loyal customers with personalized offers. Kimoby helps reduce the ripple effects of a poor customer experience, improves CSI (Customer Satisfaction Index) scores, and avoids margin penalties and compensation reductions.

**Mobile Payments**: Kimoby offers flexible and secure mobile payment options for businesses. It provides automatic customer validation to detect inconsistencies and prevent fraudulent transactions. Features include sending estimates with videos and pictures for immediate approvals, alerting customers when vehicles are ready for review and payment, and offering a range of payment options through credit cards, Apple Pay, and Google Pay. Kimoby helps businesses get paid faster, protect against fraud, and streamline the service checkout process.

**DMS Automations**: Kimoby integrates seamlessly with a business's preferred DMS to automate tasks and improve efficiency. It eliminates double data entry and automates manual tasks with seamless DMS integration. Features include sending personalized and targeted messages based on real-time customer data, assigning senior advisors to more important tasks, and increasing service capacity. Kimoby helps businesses save time, reduce overhead needs, and achieve higher CSI without added work.

**Team Collaboration**: Kimoby provides collaboration tools to improve communication and streamline operations within a business. It grants team members real-time access to job information, streamlines interdepartmental information sharing, and keeps customers informed with instant updates on their vehicle's progress. Features include establishing better bridges between service advisors, mechanics, and parts specialists, storing critical customer files for fast access, and reducing the workload in managing work orders, warranty claims, and recalls. Kimoby improves team operations, enhances the service journey experience, and eases pressure on staff with more streamlined workflows.

**Video to Customer**: Kimoby enables businesses to send videos to customers for increased transparency and improved communication. It allows businesses to use videos to effectively explain the benefits of additional repair or service requisitions. Features include enabling customers to accept or decline recommendations, offering the ease of mobile payments, and scheduling timely post-service messages to gather customer satisfaction regarding add-on services. Kimoby enhances customer trust, improves transparency, and provides a better customer experience.

User-Friendly Interface: Many users have praised Kimoby for its user-friendly interface, finding it intuitive and easy to navigate. They appreciate that the platform caters to users with different levels of technological proficiency, making it accessible for both avid cellphone users and computer-savvy advisors.

Efficient Messaging Capabilities: Users have expressed satisfaction with Kimoby's messaging capabilities, particularly in terms of speed and efficiency. The ability to quickly send messages to customers' telephone numbers is highly valued, allowing for fast communication without the need for lengthy phone conversations or phone tag.

Seamless Payment Process: Users have recognized Kimoby's ability to collect payment quickly and securely as a significant advantage. They appreciate the convenience of being able to perform transactions and messaging all in one place, eliminating the need for multiple platforms. This comprehensive solution streamlines the payment process and enhances overall customer experience.

502 Errors: Some users have experienced frequent 502 errors when using Kimoby, which has caused frustration and interruptions in their workflow.

Lack of Integration Options: Several reviewers have mentioned that Kimoby lacks integration options with other software systems they use, making it difficult to streamline their communication processes and transfer data seamlessly.

Limited Reporting Capabilities: Users have expressed dissatisfaction with the limited reporting capabilities in Kimoby. They feel that the software does not provide enough detailed insights or customizable reports, hindering their ability to analyze data effectively.

Kimoby, a user-friendly software, has proven to be a valuable tool for businesses in various industries. Customers appreciate the convenience and efficiency it brings to their experience. The software's communication features, such as appointment reminders and easy payments, have been praised by users for saving time for both businesses and customers. In addition, Kimoby's flexibility in choosing the preferred form of communication has allowed businesses to cater to individual customer preferences.

One of the software's standout features is its ability to streamline communication with customers. Users have found that Kimoby enables them to easily reach customers through text messages, eliminating the need for voicemails and improving follow-up efficiency. The quick responses and media sharing capabilities provided by the software have been particularly appreciated by customers who rely on texting. Furthermore, Kimoby's conversation history feature has proven useful in maintaining contact with clients and managing special order processes.

The software also addresses specific challenges faced by businesses during the COVID-19 pandemic. It facilitates remote services, ensuring customer safety, and allows for touchless interactions through features like contactless payments and digital invoices. Additionally, Kimoby aids in maintaining daily COVID screenings of employees and communicating important updates to guests, reducing the time taken to contact them.

Overall, Kimoby offers a range of use cases that enhance customer communication, improve efficiency, and simplify business operations across various industries. Its user-friendly interface and stability have garnered positive feedback from users who appreciate its effectiveness in streamlining their daily tasks. Whether it is rescheduling appointments, facilitating after-hour pick-ups, or promoting transparency with customers, Kimoby has become a trusted partner in maintaining strong customer relationships.

Basic

SMS.to is a bulk SMS marketing tool, available via an API that enables developers to add bulk SMS features to Viper, or Whatsapp, etc.

Inbound

Outbound SMS

Outbound Viber or WhatsApp

Launch

Boost

Scale

Kimoby

SMS Marketing

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Overview

What is Kimoby?