Lexis+

Formerly Lexis Advance

Lexis Advance is highly customizable and intuitive, perfect for solo or small practitioners who lack the patience for extended training and too much searching. The contracts are also customizable and can be graduated for new practices so you don't go broke in year one paying for research. I do wish there was more contact with a dedicated account rep, and perhaps not with sales. In a larger firm, you can stack more features and content as needed. I probably would go back in time and renegotiate my contract, which stepped up quite a lot in year two and will step up again in year 3 to what I think will be an uncomfortable level. Also, Lexis has maybe one too many brands and could stand a redesign of the main home page.

It is easy to get help when you need it, but it would be nice to have a dedicated contact person when the rare problem arises. That is the only reason for the less-than-ten rating here.

Lexis Advance is best for legal research and looking up public records. It's great for looking up Judges and case law regarding previous jurisdictions.

Haven't reached out except for password help but the response was quick. A couple times it locked me out for no reason.

For the purpose of legal research, there are multiple platforms available with two big players. It is a matter of personal preference as to which one works best. Lexis, from my standpoint, is adequate but I prefer the offerings of their competitors.

I have not needed their support.

Well, when I deal with an issue that I have not researched before it would be the place I begin that research. Lexis Advance is also helpful if you save cases to folders and then you can go back and see if that case is still good law or if there's been new citing cases.

Support has always been helpful and easily accessible. They are available day and night, which is great for practitioners who work outside of office hours.

It is good if you want public records searching on individuals in your legal research tool. It is also less costly than Westlaw, but significantly more costly than other tools like FindLaw, Casetext, and other newer tools.

If you are looking for the basic standard legal research tool and you're uncomfortable with newer tools, Lexis Advance is a good choice.

We never had any need for direct support. It was always fine in terms of functionality. The downtime was either limited or non-existent, and generally, we were warned well in advance of any outages.

Some at-hand help/support would be nice for ad hoc guidance on terms and connectors for searches--even just a quick pop-up that will share the list of basic search functions and what they do.

Lexis Advanced is well suited for law firms of all size that need to do legal research. It is my favorite source for legal research, with Westlaw coming in a close second. The filtering really makes your research easier and allows advanced searches without knowing advanced boolean search concepts.