My primary search tool for case law research

Lexis Advance is highly customizable and intuitive, perfect for solo or small practitioners who lack the patience for extended training and too much searching. The contracts are also customizable and can be graduated for new practices so you don't go broke in year one paying for research. I do wish there was more contact with a dedicated account rep, and perhaps not with sales. In a larger firm, you can stack more features and content as needed. I probably would go back in time and renegotiate my contract, which stepped up quite a lot in year two and will step up again in year 3 to what I think will be an uncomfortable level. Also, Lexis has maybe one too many brands and could stand a redesign of the main home page.

It is easy to get help when you need it, but it would be nice to have a dedicated contact person when the rare problem arises. That is the only reason for the less-than-ten rating here.

Very intuitive, easy to use visual qualitative assessments, and I like that they don't "summarize" rules but give exact quotes from cases. The product is super customizable and you can try before you buy. Unlike their main competitor, I don't feel like they tricked me or set me up to purchase more content that I don't need--so in terms of service and overall functionality, they are superior to the competition.