We ended up switching from Lighthouse because we outgrew it.

Rating: 7 out of 10

Incentivized

May 4, 2022

Use Cases and Deployment Scope

patient communication, appointment reminders, requests for reviews, filling appointments, recare reminders

Pros

templates for email campaigns
minimal glitches
good customer service

Cons

We have to stay on them when we need a change implemented
we are not able to make changes ourselves to the automatic messages
limited ability to customize emails

Likelihood to Recommend

For a smaller practice that does not need a lot of customization it might be great, but for a bigger company that is focused on branding and adding extra bells and whistles, it is limited.

Verified User

Director in Marketing (51-200 employees)

Vetted Review

5 years of experience

Great functions for the price

Rating: 10 out of 10

Incentivized

March 23, 2021

Use Cases and Deployment Scope

All Departments use [Lighthouse 360] to confirm daily visits of our patients, we use it to send out reminders, all notifications of inclement weather, changes in hours, covid updates, etc.

Pros

If there is an opening within 2 days they send out text messages to get the openings filled
Love how you can set the time frame for all reminders, cell, text and emails to be sent out
The templets that we can use to send out to patients about using year end benefits or to notify the patients of a promotion are great - I love how we can change the wording to work for us

Cons

The overall cost for the basic is great, it is all the extras that make it more expensive - we have a few locations so it is not horrible and we use what we pay for to the fullest.
The only real down fall is the time lapse - it pulls every 30 minutes from the server, I wish it was more real time as sometimes we have an opening that has already been filled and someone still gets a notification of an opening
We can only text so many words to a patient in response or trying to send a notice - which isn't that big of a downfall.

Likelihood to Recommend

Truly love and appreciate the templets that we can use to send out office specific emails -

Also the openings on a schedule notifications are great to get the schedule full - we use it daily!

Verified User

Administrator (51-200 employees)

Vetted Review

3 years of experience

We ended up switching from Lighthouse because we outgrew it.

Rating: 7 out of 10

Incentivized

May 4, 2022

Use Cases and Deployment Scope

patient communication, appointment reminders, requests for reviews, filling appointments, recare reminders

Pros

templates for email campaigns
minimal glitches
good customer service

Cons

We have to stay on them when we need a change implemented
we are not able to make changes ourselves to the automatic messages
limited ability to customize emails

Likelihood to Recommend

For a smaller practice that does not need a lot of customization it might be great, but for a bigger company that is focused on branding and adding extra bells and whistles, it is limited.

Verified User

Director in Marketing (51-200 employees)

Vetted Review

5 years of experience

Great functions for the price

Rating: 10 out of 10

Incentivized

March 23, 2021

Use Cases and Deployment Scope

All Departments use [Lighthouse 360] to confirm daily visits of our patients, we use it to send out reminders, all notifications of inclement weather, changes in hours, covid updates, etc.

Pros

If there is an opening within 2 days they send out text messages to get the openings filled
Love how you can set the time frame for all reminders, cell, text and emails to be sent out
The templets that we can use to send out to patients about using year end benefits or to notify the patients of a promotion are great - I love how we can change the wording to work for us

Cons

The overall cost for the basic is great, it is all the extras that make it more expensive - we have a few locations so it is not horrible and we use what we pay for to the fullest.
The only real down fall is the time lapse - it pulls every 30 minutes from the server, I wish it was more real time as sometimes we have an opening that has already been filled and someone still gets a notification of an opening
We can only text so many words to a patient in response or trying to send a notice - which isn't that big of a downfall.

Likelihood to Recommend

Truly love and appreciate the templets that we can use to send out office specific emails -

Also the openings on a schedule notifications are great to get the schedule full - we use it daily!

Verified User

Administrator (51-200 employees)

Vetted Review

3 years of experience

Lighthouse 360 Reviews and Ratings

Reviews

We ended up switching from Lighthouse because we outgrew it.

Use Cases and Deployment Scope

Pros

Cons

Likelihood to Recommend

Great functions for the price

Use Cases and Deployment Scope

Pros

Cons

Likelihood to Recommend

Reviews

We ended up switching from Lighthouse because we outgrew it.

Use Cases and Deployment Scope

Pros

Cons

Likelihood to Recommend

Great functions for the price

Use Cases and Deployment Scope

Pros

Cons

Likelihood to Recommend