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Litmus from Validity

Score9 out of 10

586 Reviews and Ratings

What is Litmus from Validity?

Litmus, from Validity, is an email marketing solution used to create error-free emails in less time. It is also used to build email campaigns, personalize and test them thoroughly, monitor deliverability, and analyze email performance.

Categories & Use Cases

Media

Litmus Personalize Essentials, with live polls to give subscribers a voice and drive email engagement.
Litmus Email Guardian, featuring 24/7 link monitoring to safeguard emails.
Litmus' integrated insights reports, that can automatically combine metrics from Salesforce Marketing Cloud with subscriber engagement insights from Litmus.
campaign preview, available in 100+ popular email clients
Litmus' inbox previewing and feedback tools, that help users to spot and fix issues early.

1 / 5

Top Performing Features

  • Email Previews

    This allows marketers to test out emails to see how they will display across multiple different applications and web browsers.

    Category average: 9.5

  • Mobile optimization

    Users can easily optimize emails and landing pages for mobile devices.

    Category average: 8.5

  • Spam Testing

    Spam testing allows marketers to test their email against most major spam filters before sending out their email campaigns.

    Category average: 8.8

Areas for Improvement

  • A/B testing

    Users can experiment with different variations of a campaign and measure results. Testable aspects might include subject lines, header images, or landing page copy.

    Category average: 8.1

  • List management

    This involves creating, filtering, editing, merging and de-duping lists of contacts.

    Category average: 8.3

  • Triggered drip sequences

    The software allows users to set up automatic / drip email campaigns triggered by certain events.

    Category average: 8

Litmus: Essential Tool for Perfecting Email Campaigns and Boosting Engagement.

Use Cases and Deployment Scope

At Atlantis Resorts Dubai, we use Litmus frequently to ensure our email campaigns look great and perform well across different devices and inboxes. We use it for email previews, spam testing, engagement tracking, and streamlined approvals, as a brand team has access to Litmus for edits and approvals. Business problem it solves: 1. Help us keep our email consistent and adhere to brand guidelines. We have three properties and 30 restaurants with different email templates, colors, and tone of voice. 2. Help us fine tune content and layout for better performance 3. Reduces the risk of email going into spam 4. Speeds up testing and approvals. We can also share the email template with people outside our marketing department who do not have access to spa operations, call center, and more by creating a sharing link. 5. We can only give view and comment access to different colleagues. We use it across promotions, loyalty campaigns, surveys, pre-arrival Journeys, B2B sales, HR employee internal communications, Newsletters, and many more.

Pros

  • The AQ and Approval Process is very seamless. We have a brand team of 20 people, and there are mostly five emails being deployed every day across 3 Hotels and 30 restaurants.
  • The Preview of the email template on all devices, ranging from mobile phones to laptops and iPads, which we can also check based on ISPs like Gmail, Outlook, and AOL, is a very good feature that we use for each email.
  • The Analytics tools we use for each email to create a tracking link to insert into our email for a send is a great feature. It helps us to see the email performance based on ISP clients.
  • For every edits, we receive an email on our inbox, which is very helpful.

Cons

  • Sometime, I feel like its slow to use. Speed is something which can be helpful.
  • AI feature. It will be beneficial for us if there is an AI feature for content updates. It can improve the subject line and content based on the performance of our past emails.
  • If it can provide more ideas on CRM based on industry standards, like I work in hospitality, and if it can share data and any new initiative for hospitality CRM, it might be useful for us to consider.

Return on Investment

  • Shorter Email review Cycle.
  • Quick QA and approval.
  • Access to the email template with shareable link to outside of our team.
  • Email previews on different devices and ISPs.
  • To view it on Desktop or mobile.

Other Software Used

Salesforce Marketing Cloud, Litmus, Salesforce Sales Cloud

Absolutely necessary for email performance insight

Use Cases and Deployment Scope

I'm an email developer. I use Litmus more often to QA my emails. I check how my email will render on multiple devices. I also check my accessibility rating to ensure my email is inclusive and accessible to my subscribers. If I build emails from scratch, I will often use Builder to help fix any rendering issues. I build my interactive models with the help of Litmus' Personalized Content modules. Beyond QA, I also use Litmus to track deliverability and analytics for all of my emails.

Pros

  • Access to device renderings
  • Personalized Content modules
  • Providing insights regarding your code/content - accessibility, links, tracking, load speed, spam testing etc.
  • Community

Cons

  • I would like to be notified in the platform when new email clients for testing are made available.

Return on Investment

  • Litmus has cut proofing time down by 50%. Instead of two days of proofing, finding errors, fixing, within a few hours I can find and resolve any big errors before the first proof is sent to the client.
  • When building templates from scratch I use Builder to help me find any issues as I build. Before, I would send myself and others proof emails to check for issues. Now I don't even have to involve other people when testing. I see everything I need to see in the Litmus platform.

LITMUS IS AWESOME.

Use Cases and Deployment Scope

We mainly use Litmus to validate changes to emails we send to our customers. Litmus addresses any and all business problems we have with emails sent to our customers. Our primary use case is to verify that our emails are compatible with all platforms and email clients our customers use.

Pros

  • Provides Mac and PC.
  • Compact views via mobile devices.
  • Ability to view results within one screen with quick scrolling.
  • Able to set up an email address that sends our emails directly to Litmus.

Cons

  • An easier way to copy a formatted email and have tests performed without having to add XML.

Return on Investment

  • Saved an entire week testing emails. With Litmus it only takes 1 to 2 days top!

Other Software Used

BrowserStack

Litmus change the way that we create emails

Use Cases and Deployment Scope

We use Litmus to check the status of our emails, to have up-to-date information about where we're being read from (mobile or desktop), and to add personalization to our emails. It provides up-to-date information about our users' behavior, including openings, clicks, and the time they spend reading our emails. Litmus it’s a great tool to use in CRM

Pros

  • email tests and reviews
  • Email Data
  • personalization images

Cons

  • Sometimes customization doesn't work quite right.
  • needs more preview devices
  • Needs more images to personalization

Return on Investment

  • Test emails
  • time saved
  • data performance

Litmus is great.

Use Cases and Deployment Scope

We use Litmus for a variety of uses. We use it to verify our emails, we use it to house templates and snippets for some of our emails, and we use Litmus Personalization and Litmus Pro to enhance our emails with custom personalization.

Pros

  • The interface is easy to use.
  • The platform offers a variety or permissions so that we do not need to use a full seat for someone who only needs to view previews.
  • The personalization features are very helpful and allow us to customize when needed.

Cons

  • Some aspects of the personalization could benefit from better documentation.

Return on Investment

  • Having complete and full previews is very helpful for us and our business partners.
  • The addition of personalization features to Litmus has allowed us to enhance our emails by successfully using personalization.

Alternatives Considered

Email on Acid

Other Software Used

Adobe PhotoShop, Adobe Dreamweaver, Salesforce CMS