Livecaller
What is Livecaller?
LiveCaller is a solution that combines different communication channels (Chat, Call, Co-Browsing, Social Messaging Apps) into one platform.
- Web Chat - direct text communication with web visitors
- Web Call - direct voice communication with visitors to connect with customers over an audio call.
- Co-browsing - also known as collaborative browsing, empowers customer support agents to collaborate with the visitor's browser in real-time.
The agent can jointly navigate over the customer's screen guide them through complex transactions, processes, forms, and demos.
- Omni-Channel - connect with customers on different communication channels like Facebook messenger, Viber, Telegram through the single dashboard.
- Increase online conversion
- Make communication with customers simpler and faster
- Multichannel blends the customer experience and gives consumers choice to engage on the channel they prefer
- Increase metrics such as NPS, CSAT or CES by +20%
- Simplify agents job
- Manage agent performance and have real-time access to reporting and all other aspects of online customer engagement in one spot.
